CDS

[greasemonkey]

Meister,

Can you at some point tell your contact at CDS that their dispute website is broken?

What happens is that they want you to respond only via their site. However, once they send you an email with a question and you need to answer you are supposed to log into their website and respond in the appropriate form.

It all works great but the SEND button doesn't work. So you end up typing in your message but cannot send it to them. If they don't take email than it is impossible to communicate.
They are being very responsive to my complaint. I am happy with the process so far. They just don't have a working SEND button so that I can communicate an answer to their question.

Thanks in advance if you can do this

[petro]

I had a similar technical issue with CDS. Before I launched a PaB on an RTG I clicked the CDS logo on their site.

The CDS page what opened up had a dropdown box of about 10 RTG casinos only.

The casino that I had a dispute with was not present on the list.

Fortunatly, someone on another gambling site had recent dealings with CDS and gave me the direct link to the particular CDS page I was looking for.

You can call me a conspiracy theorist but I don't really think the wrong link supplied was an accident.

[greasemonkey]

I had a similar technical issue with CDS. Before I launched a PaB on an RTG I clicked the CDS logo on their site.

The CDS page what opened up had a dropdown box of about 10 RTG casinos only.

The casino that I had a dispute with was not present on the list.

Fortunatly, someone on another gambling site had recent dealings with CDS and gave me the direct link to the particular CDS page I was looking for.

You can call me a conspiracy theorist but I don't really think the wrong link supplied was an accident.

If that ever happens again then go directly to the casino's web page in which you have the issue with and click on the CDS logo at the bottom of page. That will take you directly to the CDS page with the casino listed that you clicked from.

[vinylweatherman]

Meister,

Can you at some point tell your contact at CDS that their dispute website is broken?

What happens is that they want you to respond only via their site. However, once they send you an email with a question and you need to answer you are supposed to log into their website and respond in the appropriate form.

It all works great but the SEND button doesn't work. So you end up typing in your message but cannot send it to them. If they don't take email than it is impossible to communicate.
They are being very responsive to my complaint. I am happy with the process so far. They just don't have a working SEND button so that I can communicate an answer to their question.

Thanks in advance if you can do this

Tell them CDS is broken too

What is the point of CDS when they have no power to compel a casino to abide by any ruling, and RTG will do NOTHING about this behaviour.

RTG themselves set CDS up, so this seems to have been DELIBERATE from the outset. CDS is nothing more than "safebet" all over again - a bogus watchdog service created to fool the player into believing there was actually some kind of independent form of redress when a casino in the scheme behaved badly.

There are too many "technical problems" being reported for this to be an accident either. The CDS process itself seems to have been designed to OBSTRUCT the process, rather than ASSIST it, what with only 10 casinos listed, when there are hundreds in the scheme, making it as difficult as possible to respond when they ask the player a question, then taking that non-reply to mean the player no longer wants to pursue the matter (yes, I'll wager that's what they are going to say, rather than admit a broken website, or ignored emails).

[petro]

...go directly to the casino's web page in which you have the issue with and click on the CDS logo at the bottom of page.

That's what I did. It didn't lead to the casino's CDS page but to a page which listed other casinos.

[greasemonkey]

There are too many "technical problems" being reported for this to be an accident either. The CDS process itself seems to have been designed to OBSTRUCT the process, rather than ASSIST it, what with only 10 casinos listed, when there are hundreds in the scheme, making it as difficult as possible to respond when they ask the player a question, then taking that non-reply to mean the player no longer wants to pursue the matter (yes, I'll wager that's what they are going to say, rather than admit a broken website, or ignored emails).

You seemed to have nailed it.

Look at this correspondence I just received:

C

omment: Dear Mr. xxxxxxx, We are looking for you to confirm the first half of payment has arrived. Please do so as we would like to document these findings. Should you no longer be interested in this dispute, please alert us or remain silent and we will proceed to close this dispute case without recourse. Best professional regards, -- Anthony Vega Central Disputes System

You can log into the Disputes web site here using the following information:

this is Sooooo frustrating. I have emailed several times, I have tried every way to get the "SUBMIT" button to work... nothing.

What is even more frustrating is that I have launched NEW complaints just to tell them that their junk site is broken and explain that I am trying to respond.

Their response?

You may access your dispute at any time to check the status or make additional comments by logging into the Disputes site with:

I had Juuuuust told them there is no freaking way to communicate with them and they send this STUPID comment back to me. I am so peeved. I have now sent yet another "complaint dispute" to explain yet again that their junk is broke


Casinomeister?????? Can you contact them PLEASE??

[Casinomeister]

Casinomeister?????? Can you contact them PLEASE??

Will do.

[greasemonkey]

Will do.

Thank you! They have responded via email and asked me to send a screenshot of the issue. (only problem is I don't know if they get emails) lol.


------------------------------------------------------------

Does anyone else have the same problem with the submit button on CDS? I have tried it at my home and at my girlfriends Apt and neither one worked. I assume it is on their end but would like input if anyone else has tried it. Thanks.

[vinylweatherman]

Will do.

Could you also tell them that they MUST have an alternative channel for reporting technical problems that prevent the ONLY normal channel from working.

Greasemonkey DID try to use the normal channels to try to get this across to them, yet they ignored the issue.

What about all those players who DON'T know an "insider" who has a "hidden" line of communication with CDS not available to players.

This is also something CDS should have an "FAQ" on.



Q: What if I cannot get the webform to work when trying to submit, or update, an ongoing complaint?

A: ....................

[Casinomeister]

Q: What if I cannot get the webform to work when trying to submit, or update, an ongoing complaint?

A: Join Casinomeister