VIP Lounge Casino

[melmac27]

Hi Casinomeister!

I e-mailed you yesterday about a withdrawal from VIP Lounge Casino (Jackpot Factory Group) where their check was returned and stamped account closed. I have been unable to get a replacement check OR the bank charges incurred due to this. I never got a response to my e-mail. Could you please respond? Thanks!

Melanie Baswell

[chuchu59]

It would be better if you send a pm (private message) to the forum rep listed in the I-gaming Forum reps list above and ask him to look into it.

[suzecat]

Hi Casinomeister!

I e-mailed you yesterday about a withdrawal from VIP Lounge Casino (Jackpot Factory Group) where their check was returned and stamped account closed. I have been unable to get a replacement check OR the bank charges incurred due to this. I never got a response to my e-mail. Could you please respond? Thanks!

Melanie Baswell

Hello Melanie! Hope things are ok in Mississippi with the oil spill......

The Jackpot Factory rep posted this in another thread about Vip Lounge Casino cashout problems:


Clarification from Jackpot Factory

--------------------------------------------------------------------------------

Hi everyone,

Just a quick clarification here…

At Jackpot Factory, we have a "VIP Lounge" program designed to cater
to the exclusive needs of the VIP members of Jackpot Factory.

One of the many perks of Jackpot Factory's VIP Lounge is the
"VIP Lounge Casino" - a private gaming suite for our VIPs.
Membership is restricted to those who have acheived VIP status
at the Jackpot Factory.

I'm sorry to hear of the poor service people have had at
viploungecasino.com. Please be assured that this casino has
nothing to do with the Jackpot Factory or the VIP Lounge program
at Jackpot Factory.

All the best,

David Brickman
Jackpot Factory Spokesman




Melanie, as a starting point, could you clarify which Vip Lounge Casino you are having problems with? Maybe the casino you played at is the one NOT in the Jackpot Factory Group but is the other which has been rogued for quite some time...........

[melmac27]

Suze,

You ask that I clarify which VIP Lounge I was referring to. I did this initially when I said Jackpot Factory Casinos. I'm very much aware of the other VIP Lounge which is listed as a rogue casino. This was why this was particularly frustrating to me because I've never had a problem with Jackpot Factory Casinos in the past. I will attach their last e-mail for your review so that you can be assured I am correct. Thank you for responding.

.


From: "VIPjackpotfactory" <vipsupport@jackpotfactory.com> Save Address Reminder

To: <>
Subject: The VIP Lounge Customer Support - Your Withdrawal
Date: Tuesday, July 22, 2008 11:53:24 AM [View Source]




Dear Melanie,



Thank you for contacting The VIP Lounge with regard to your bounced cheque and incurred bank charges.


I apologize for the continued frustration and financial burden that has been imposed upon you due to this issue.



Further to your last email we still have not yet received an absolute resolution with regard to your cheque being reissued and to the payment of your incurred charges.



Please rest assured that the casino has every intention to:



1)Reissue your winnings.

2)Cover incurred charges as a result of the bounced cheque.



I can understand that your patience is waning,but I would like to reassure you that the moment a resolution is reached you will be informed as to exactly how and when you will be receiving your funds.



Your continued patience would be very much appreciated.



Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.


Best Regards,


Simon.



The VIP Lounge
Jackpot Factory
http://www.jfviplounge.com/index.php

[suzecat]

Suze,

You ask that I clarify which VIP Lounge I was referring to. I did this initially when I said Jackpot Factory Casinos. I'm very much aware of the other VIP Lounge which is listed as a rogue casino. This was why this was particularly frustrating to me because I've never had a problem with Jackpot Factory Casinos in the past. I will attach their last e-mail for your review so that you can be assured I am correct. Thank you for responding.

.


From: "VIPjackpotfactory" <vipsupport@jackpotfactory.com> Save Address Reminder

To: <>
Subject: The VIP Lounge Customer Support - Your Withdrawal
Date: Tuesday, July 22, 2008 11:53:24 AM [View Source]




Dear Melanie,



Thank you for contacting The VIP Lounge with regard to your bounced cheque and incurred bank charges.


I apologize for the continued frustration and financial burden that has been imposed upon you due to this issue.



Further to your last email we still have not yet received an absolute resolution with regard to your cheque being reissued and to the payment of your incurred charges.



Please rest assured that the casino has every intention to:



1)Reissue your winnings.

2)Cover incurred charges as a result of the bounced cheque.



I can understand that your patience is waning,but I would like to reassure you that the moment a resolution is reached you will be informed as to exactly how and when you will be receiving your funds.



Your continued patience would be very much appreciated.



Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.


Best Regards,


Simon.



The VIP Lounge
Jackpot Factory
http://www.jfviplounge.com/index.php

Thank you, Melanie, for your patience with me while I ask (seemingly) innane questions.....I am as surprised as you are of this development at JFC. Their rep seems to be recently active at this forum and perhaps will read this thread and respond to the questions you have raised. Again, thank you for bringing this problem into the light.