Casino Complaints 2006

November 2006

Pitch a Bitch

Date Casino Software The problem Outcome
1/11 Grand Bay Poker Prima Poker Bonus problems – unresponsive CSR resolved in players favor
1/11 50 Stars Casino Playtech Payment dispute Still open – casino never responded
1/11 Crystal Palace RTG Bonus Dispute Rogued
1/11 Click2Pay Click2Pay Confiscation of funds Still open
2/11 NakedPoker.com No Idea Affiliate payment dispute No response
Rogued
2/11 Pokes Poker Futurebet Non-payment Resolved – player paid
2/11 Pokes Poker Futurebet Non-payment Resolved – player paid
3/11 Casino Glamour Grand Virtual Locked Account Resolved – player paid
3/11 Pokes Poker Futurebet Non-payment Resolved – player paid
3/11 Cirrus Casino RTG Delayed payment Resolved – player paid
4/11 Jackpot in a Flash Microgaming Deposited in wrong currency – casino confiscated winnings Resolved – player received deposit back – winnings voided
4/11 Mapau Casino Sunny Group (unknown software) Non-payment No response
Rogued
4/11 Golden Arch Casino AST Technologies Nonpayment of $5700 Rogue Pit
4/11 Londons Casino CWC Gaming Multiple Accounts Resolved – player paid
5/11 Cirrus Casino RTG Played the wrong games in bonus play Resolved – player not paid
5/11 Casino Fortune Sunny Group (unknown software) Non-payment No response
Rogued
6/11 Pokes Poker Futurebet Non-payment Resolved – player paid
6/11 Mapau Bingo Sunny Group (unknown software) Non-payment No response
Rogued
6/11 Grand Monaco Microgaming Bonus violation – confiscated winnings Resolved – player compensated
6/11 African Palace Playtech Non- payment/delayed payment Referred player to Playtech
(Rogue casino)
7/11 Cirrus Casino RTG Delayed payments – not sticking to agreed schedule Payments made
7/11 Moncaco Gold Online Casino Playtech Delayed payment Resolved – player paid
7/11 Prism Casino RTG Delayed payments – not sticking to agreed schedule Player paid
8/11 Casino Fortune Sunny Group (unknown software) Non-payment No response
Rogued
9/11 32 Red Poker Prima Poker US Player had $4.50 left in his account. There was difficulty making this payment into Neteller Payment of $4.50 made
9/11 Cool Cat Casino RTG Delayed payments – not sticking to agreed schedule Player paid
10/11 Vegas Splendido Microgaming Two people using the same account to make purchases Resolved – Account remains locked
10/11 Cirrus Casino RTG Delayed payments – not sticking to agreed schedule Player being paid
11/11 Belle Rock Casinos Microgaming Breached password – loss of funds Thorough investigation, but the player’s computer was compromised
13/11 Masterspin.com Masterspin Player owed $7,500 – delayed payment Found flaw in game. Player compensated $500
14/11 Mapau Casino Sunny Group (unknown software) Non-payment No response
Rogued
14/11 Cirrus Casino RTG Delayed payments – not sticking to agreed schedule Player paid
15/11 Pokes Poker Futurebet Non-payment Resolved – player paid
15/11 Mapau Bingo Sunny Group (unknown software) Non-payment No response
Rogued
15/11 Miami Beach Casino Sunny Group (unknown software) Non-payment No response
Rogued
15/11 Royal Dice Casino Playtech Bonus Confusion Resolved – Player paid
15/11 Cirrus Casino RTG Delayed payments – not sticking to agreed schedule Player being paid
16/11 Powerbet Casino RTG Player accused of multiple accounts Rogued
17/11 Party Poker Party Poker $10 stuck in a locked account Pending
18/11 Prism Casino RTG Delayed payments – not sticking to agreed schedule Player being paid
19/11 Tajmahalpalacecasino.com Futurebet Forfeiture of $5000 in winnings because he broke the rules on cashing out Pending
20/11 Crystal Palace RTG Confiscated $900 in winnings Rogued
20/11 Intertops Casino Microgaming Bonus problem Resolved – Player paid
21/11 Vegas Slot Casino Microgaming Non-communication – delayed withdrawal Resolved – Player paid
21/11 Casino Fortune Sunny Group (unknown software) Non-payment No response
Rogued
21/11 Grand Bay Poker Prima Poker Bonus confusion Resolved – Player paid
21/11 Bet Royal Casino RTG Affiliate not being paid Resolved – Affiliate paid
21/11 Tajmahalpalace Casino Futurebet Non-payment of $5,058 Pending
21/11 Vegas Slot Casino Microgaming Player from banned state – deposit locked – emails bounce Resolved – player eventually received her deposit back
Rogued
22/11 Lady Dream Casino Wager21 Non-payment of $6700 Pending
23/11 Spin Palace Casino Microgaming Bonus problem Resolved – Player paid
23/11 Cirrus Casino RTG Delayed payments – not sticking to agreed schedule Resolved – player paid
25/11 Casino Share Microgaming Player not given the right bonus – wants her money back Pending
26/11 Vip Lounge Casino RTG Winnings confiscated – bonus confusion Resolved – player paid
26/11 Bet Direct Casino Microgaming Dificulty verifying account Account verified
26/11 Bingo Knights Unknown Player given runaround – changing bonus terms – can’t cash out Pending
27/11 Cool Cat RTG Delayed payments – not sticking to agreed schedule Resolved – player paid
27/11 Casino Grand Bay Prima Poker Disappearing funds Pending
28/11 Virtual Casino RTG Delayed payments – not sticking to agreed schedule Resolved – player being paid
29/11 Vegas Country Microgaming Winnings withheld Resolved – player paid
29/11 Cirrus Casino RTG Delayed payments – not sticking to agreed schedule Resolved – player paid
30/11 Vegas Country Casino Microgaming Winnings withheld Resolved – player paid

December 2006

Pitch a Bitch

Date Casino Software The problem Outcome
1/12 Old Samurai Casino Microgaming Locked account – unresponsive CSR Resolved – player paid
1/12 Enter Casino Playtech Bonus dispute Pending
1/12 Naked Poker Cyberarts No pay No response
Rogued
2/12 Palace of Chance RTG Bad business practice – inserting unwanted bonus – and negating $4,738 in winnings Complaint is nearly four years old.
3/12 Cirrus Casino RTG Delayed payment Resolved – player paid
3/12 Fortune Lounge Microgaming Account dispute Referred to eGOGRA – resolved
5/12 Vegas Joker Casino Microgaming Winnings withheld Resolved – player paid
8/12 Brandy Casino Playtech Casino refuses to give bonus I don’t do Brandy – referred to Playtech
8/12 Cirrus Casino RTG Delayed payment Resolved – player being paid
9/12 Golden Nile RTG Snail Mail Bonus Coupon Dispute Rogued
10/12 Million Minds Casino and Poker Tain No Pay – deposit confiscated No response
Rogued
10/12 Grand Banks Casino Playtech Disputed bonus terms and conditions Sorry – don’t do Grand Banks – referred player to Playtech
13/12 Grand Bay Poker Prima Poker Account problems Resolved – player paid
13/12 Crystal Palace RTG Irate customer Rogued
14/12 Royal Vegas Poker Prima Poker Tourney Problem Solved with fair resolution
14/12 Golden Palace Casino Playtech Bonus Problem – non responsive customer support resolved
14/12 Pokes Poker Futurebet No pay – $8,292 Resolved – player paid
14/12 Power Bet RTG Cashout voided – bonus used Rogued
15/12 Bet Royal RTG Delayed payment – no bonus used – player getting runaround Pending
17/12 Club World Casino RTG Difficulty getting player logs solved
18/12 Blue Square Casino Wager Works Software glitch – Wheel of Fortune displayed 15 Wild signs Casino is contacting Wager Works, but it was a graphics display error. The player did not lose (or win) anything.
19/12 Cirrus Casino RTG Manager made bogus bonus deal Pending
19/12 Pokes Poker Futurebet No pay – $11,330 Resolved – player paid
19/12 Club Player RTG No pay – $7252 Pending
19/12 Palace of Chance RTG No pay – $6884 Rogued
19/12 Virtual Casino RTG No pay – $5862 Pending
20/12 Pokes Poker Futurebet No pay – $3,538 Resolved – player paid
20/12 Pokes Poker Futurebet No pay – $5,804 Partially Resolved – player partially paid
20/12 Pokes Poker Futurebet No pay – $15,000 Partially Resolved – player partially paid
20/12 Pokes Poker Futurebet No pay – $1,089 Resolved – player paid
20/12 Pokes Poker Futurebet No pay – $7,000 Partially Resolved – player partially paid
20/12 Pokes Poker Futurebet No pay – $27,000 Resolved – player paid
21/12 Pokes Poker Futurebet No pay – $4,459 Resolved – player paid
21/12 Pokes Poker Futurebet No pay – $6,135 Pending
21/12 Pokes Poker Futurebet No pay – $11,363 Player partially paid
21/12 Pokes Poker Futurebet No pay – $1,130.59 Pending
21/12 Pokes Poker Futurebet No pay – $17,406 Resolved – player paid
22/12 Pokes Poker Futurebet No pay – $2823 Pending
22/12 Pokes Poker Futurebet No pay – $1500 Pending
22/12 Pokes Poker Futurebet No pay – $1400 Pending
24/12 Powerbet RTG $300k confiscated – player accused of player fraud Referred player to new RTG disputes center
25/12 English Harbour Odds On No pay – $50 Resolved – player paid
26/12 Pokes Poker Futurebet No pay – $800 Pending
26/12 Tropical Poker Something out of Panama Bonus problem Resolved in player’s favor
26/12 Pokes Poker Futurebet No pay – $61k Pending
27/12 Pokes Poker Futurebet No pay – $1500 Pending
27/12 Shark Casino RTG Bonus problem – $3500 confiscated Pending
27/12 Pokes Poker Futurebet No pay – $24,315 Pending
27/12 Pokes Poker Futurebet No pay – $5,700 Pending
27/12 Pokes Poker Futurebet No pay – $12,112.35 Pending
27/12 Pokes Poker Futurebet No pay – $37,662 Pending
28/12 Pokes Poker Futurebet No pay – $2060 Pending
28/12 Pokes Poker Futurebet No pay – ? 718 Pending
29/12 Powerbet RTG Confiscated $3500 – accused of player fraud – similar IP address Rogued
29/12 Pokes Poker Futurebet No pay – $2000 Pending
29/12 City Club Casino Playtech Bonus problem Resolved – bonus issued
29/12 Crystal Palace RTG $5000 winnings confiscated – broke bonus terms Rogued
29/12 Pokes Poker Futurebet No pay – $12,137.53 – affiliate payment Pending
30/12 Ultimate Bet Ultimate Bet closed account – fraud investigation account reopened – fraudsters were sitting at this guy’s table – bummer