UKGC Recommends Third-Party Service to “Manage” Gambling Complaints

Soft launch August 1st

The UK’s Gambling Commission has announced that as of August 1st, 2017 gambling customers will be able to use a new private company to “manage” their complaints.

The UKGC clearly states that this independent service, called Resolver, is merely a tool to “structure” complaints and not an arbitrator or intermediary that acts on behalf of the consumer.

The intention is that Resolver will offer disgruntled players information (provided by the UKGC) on typical issues, templates for emails/letters of complaint and a Resolver email address for all communication with the operators on issues.

The UKGC hopes this new service will allow gamblers to make “informed choices” as well as present and follow-up their complaints in a structured way.