UK CMA Launch Enforcement Action Against Online Gambling Operators

By Brian Cullingworth, Last updated Jun 30, 2017

For alleged unfair consumer practices

The UK’s Competition and Markets Authority (CMA), in collabroation with the UK Gambling Commission, has announced it is launching enforcement action against a number of unidentified online gambling operators who it alleges are in breach of consumer law.

The investigation was founded on the CMA’s belief that “people aren’t getting the deal they expect from sign up promotions” and that operators are “unfairly holding on to people’s money”.  In addition, the CMA cited confusing, unclear, and sometimes, unfair terms and conditions in forming its investigation.

“Gambling operators must treat customers fairly – but some have been relying on terms that are unclear with too many strings attached,” Gambling Commission Chief Executive, Sarah Harrison, said.

Harrison warned that the UK Gambling Commission will take decisive action on operators who the CMA deem aren’t in compliance with consumer law and will consider those actions to be a breach of operating licensing conditions.

The CMA initiated its investigation late last year based on interviews with “800 unhappy customers”  and its own Q&A with online gambling operators.

“This investigation is part of a joint programme of work with the Gambling Commission to tackle issues around fairness and transparency in the gambling industry. As well as the enforcement cases, the investigation may lead to further action, from the CMA or the Gambling Commission, to improve practices across the online gambling sector”, the CMA’s press statement reads.

More information here: and

Brian Cullingworth

Infopowa news was a staple of Casinomeister’s news from 2000 until 2019. Brian Cullingworth was the main writer, contributor, and was one of the most knowledgeable persons I have ever known involved in the online casino industry.

We first met in January 2001 at the ICE in London where I observed him going booth to booth interviewing online casino, software, and licensing jurisdiction representatives. Brian was also heavily involved with our forum as “Jetset“, he was involved as an informal consultant to eCOGRA, the OPA, and was a player advocate who assisted countless aggrieved players with his connections to industry folks. He also published “Casino Cautions” via Infopowa news for quite a number of years. These can be found in our news archives.

His passing in February 2019 was a dark day for us. He will be forever missed.

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