One week on, IT staff appear to be almost back on track
The DDoS outage on Friday March 2 at Betonline AG has proved to be a major problem affecting especially desktop operations deep into the current week and testing the IT team to the full.
Using Twitter to communicate on an almost hourly basis, the betting company kept players in the picture as they battled with the massive and persistent outage. The company’s spokesman Dave Nelson was finally able to post Friday 9 May:
“We are currently conducting maintenance to desktop due to the issues this week. This is a scheduled maintenance. Please use Mobile or Tablet in the meantime. Thanks.”
Earlier Nelson thanked players for their patience and advised that the site was “working properly for mostly everyone.” He reported that there are still some isolated issues, and urged players still experiencing problems to contact him.
A public statement from Betonline late in the week advised that the outage was the result of a widespread global attack by unidentified third parties seeking to disrupt services to players. It assured clients that it was working around the clock to address the situation in collaboration with service providers and specialist companies.
Importantly, the company statement assured players that at no time was sensitive financial or private information exposed or endangered.
“This issue will be resolved soon, enabling us to continue providing the quality of service that the online betting community has known and trusted us for so many years,” it concluded.