New Formal Advice from the Gambling Commission for Remote Operators

By Simon Wright, Last updated Jan 26, 2021

Yesterday ( 12th May 2020 ) the UK’s Gambling Commission published additional guidance for remote operators to adhere to during the ongoing Covid-19 pandemic. This guidance which covers Social responsibility code provision 3.4.1 and customer interaction, has been put in place to protect players who may become vulnerable to the affects of potential problem gambling.

We have already covered the welcome news that operators have been advised to no longer offer a reverse withdrawal option during the Covid-19 pandemic, a move that we sincerely hope becomes permanent down the line.

This formal guidance and advice issued, is in addition to the formal customer interaction guidance for remote operators already in place, which the UKGC published back in July of last year.

The aim being to enhance and improve upon systems already in place to identify players and customers who may be susceptible to gambling harm. With the Gambling Commission stating that all licensees must interact with customers in a way which minimises the risk of customers experiencing harms associated with gambling.

The full list of measures that operators are required to implement into their customer interaction framework can be viewed on the UKGC site here.

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