Allows players insight into their own risk behaviour
Mr Green has launched its predictive Green Gaming tool across UK-facing online casino enabling players to gain insight into their own risk behaviour, while providing the company enhanced functionality in detecting players who have moved into risk zones.
“It should feel safe to play at Mr Green, and Green Gaming has been a part of our business strategy since the foundation in 2007,” Per Norman, chief executive officer of Mr Green & Co, said. “We have high ambitions, and want to be the brand you associate with Green Gaming.”
The Green Gaming tool analyzes player behavior and combines it with the customer’s own impression of their risk behaviors. Based on the analysis, players receive personalized insights and analysis on their gaming behaviour which in turn allows Mr Green to adjust its offerings and communications based on the individual customer’s risk behavior.
“Players who exhibit increased risk behavior may be asked to set different limits for their playing or to step back from playing for a period of time. Mr Green will also stop pushing sales messages to customers who exhibit increased risk behaviors.”
The tool was developed in collaboration with Sustainable Interaction, a Swedish company specializing in developing digital products and diagnostic tools in the responsible gaming and psychosocial health fields and Sebastian Gassner, an expert in responsible gaming technical development.
“Now, we are asking our customers to put on the seat belt and set the controls,” Norman added. “With our new tool, we will be able to better understand our customers in so many dimensions, not just in mere financial terms.”
Mr Green will roll out the tool to additional markets and across its sportsbook in the near future.