Mga To Implement New Microsoft Crm System

Enhance efficiency and ensure transparency

Microsoft Malta will provide its latest Customer Relationship Systems (CRM) to the Malta Gaming Authority (MGA) in an agreement announced this week.
The new CRM system will automate the MGA's gaming and licencee management processes via a dedicated and secure web portal.
According to the MGA, the project will "transform the way the MGA interacts with its current and prospective licensees" by simplifying and digitising its online and terrestrial procedures while also providing a dedicated dashboard where license applicants will be able to follow the status of their application in real time.
The MGA anticipates the final phase of the implementation of the total system to be completed by the end of 2016.
"As stated last year, we are reviewing and restructuring all our internal activities to become more agile and proactive", commented Joseph Cuschieri, Executive Chairman of the Malta Gaming Authority. "This project is another step forward in transforming the way we do business. As the only current gaming authority that offers operators a pan-European online gaming licence, our objective is to exceed the expectations of our customers, business partners and stakeholders at large".

Online Casino News Courtesy of Infopowa

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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophography.

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