Ladbrokes Launch Internal Investigation Into Data Protection Failing

By Brian Cullingworth, Last updated Jun 30, 2017

Confidential self-exclusion personal customer information binned outside Ladbrokes shop

A Ladbrokes retail shop’s data protection compliance procedures are in question after a self-excluded customer’s information was found in a bin bag outside a retail shop in Central Glasgow.

The information reportedly included sensitive personal data along with photographs of the customer, but excluded bank details and betting history.

Ladbrokes has initiated its own internal investigation saying the issue does not reflect company data protection procedures across its properties.

“We are taking this extremely seriously and are undertaking a full investigation,” Ladbrokes said in a  statement.

Brian Cullingworth

Infopowa news was a staple of Casinomeister’s news from 2000 until 2019. Brian Cullingworth was the main writer, contributor, and was one of the most knowledgeable persons I have ever known involved in the online casino industry.

We first met in January 2001 at the ICE in London where I observed him going booth to booth interviewing online casino, software, and licensing jurisdiction representatives. Brian was also heavily involved with our forum as “Jetset“, he was involved as an informal consultant to eCOGRA, the OPA, and was a player advocate who assisted countless aggrieved players with his connections to industry folks. He also published “Casino Cautions” via Infopowa news for quite a number of years. These can be found in our news archives.

His passing in February 2019 was a dark day for us. He will be forever missed.


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