Picture the disappointment of this online punter
Imagine this scenario: You're an online progressive slot fan playing on the RealTime Gaming-powered Spirit of the Incas game when all hell breaks loose and you are informed you've just hit a $1,684,999.60 jackpot.
But the elation and shock quickly turn to dismay and anxiety when your account is locked by the operator, Jackpot Capital.
One week on, your hopes soar again as the account is unlocked and your million dollar plus win is still reflected in your account. So you begin the withdrawal process, only to find that the big win has disappeared.
Then the operator contacts you, offering instead a $1,000 compensatory payment, or your June deposits back, advising that the million dollar win is disallowed due to an error by a technician which triggered a false jackpot.
A fruitless communication back-and-forth ensues before you take the matter to the forums.
That prompts an official response from RealTime Gaming parent company Hastings International BV, signed indecipherably, allegedly by the managing director, who in summary explains that there are two servers – one a quality assurance or "test" server, and one an operational server.
In carrying out routine checks on the progressive jackpots, which trigger when a set amount is reached, the technician mistakenly used the operational server, manually escalating the five Spirit of the Inca jackpots over the trigger limits to test.
Unfortunately that coincided with the online gambler's activity, resulting in a false win.
Hastings International hastens to assure everyone that measures have already been taken to prevent a reoccurrence of the error, and that it is protected against such flaws by the Terms and Conditions, which void all pays and wins in the general event of a technical flaw.
But that is little consolation to a player who thought he/she had hit it rich, only to be fobbed off with either a return of deposits or $1,000.
Online Casino News Courtesy of Infopowa