Resolve cases worth US$476,000 in 2017
Respected online casino player advocate Casinomeister has released its Player Arbitration Summary for 2017 revealing and 75 percent increase in customer approaches.
Casinomeister processed 423 customer arbitration requests in 2017, assisted with the resolution of 79 genuine cases amounting to US$476,000, and carried over a further 49 unfinalised cases into 2018 worth around US$383,000.
Of the 229 cases where resolution was deemed impossible or inappropriate, twenty-three operators were either issued a warning or their site added or pending to the Casinomeister’s infamous ‘Rogue’ list.
Casinomeister’s Max Drayman attributes the increase in complaints to players having become more aware and/or willing to use the alternative dispute avenues available to them.
Infopowa news was a staple of Casinomeister’s news from 2000 until 2019. Brian Cullingworth was the main writer, contributor, and was one of the most knowledgeable persons I have ever known involved in the online casino industry.
We first met in January 2001 at the ICE in London where I observed him going booth to booth interviewing online casino, software, and licensing jurisdiction representatives. Brian was also heavily involved with our forum as “Jetset“, he was involved as an informal consultant to eCOGRA, the OPA, and was a player advocate who assisted countless aggrieved players with his connections to industry folks. He also published “Casino Cautions” via Infopowa news for quite a number of years. These can be found in our news archives.
His passing in February 2019 was a dark day for us. He will be forever missed.
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