- Joined
- Jan 20, 2004
- Location
- Saltirelandia
In attempting to process a recent PAB regarding Virgin Games (virgingames.com) we were told the following:
Of course this is a fundamental misunderstanding of the Data Protection Act (DPA). Ico.or.uk has a page devoted to exactly this, see their
We routinely offer to have players provide such written authority but casino people are seldom interested, they're typically fully committed to their own interpretation of the DPA and impervious to all attempts to persuade them otherwise.
Be Aware: Virgin Games is misreading and/or abusing the Data Protection Act and using this flawed reading of the DPA as justification for their refusal to discuss player issues. At this time players with complaints regarding Virgin Games have no choice but to follow the complaints procedure specified by Virgin in their Terms.
Due to the data protection act we are unable to discuss any member account with a 3rd party.
Of course this is a fundamental misunderstanding of the Data Protection Act (DPA). Ico.or.uk has a page devoted to exactly this, see their
You do not have permission to view link
Log in or register now.
page wherein they say:The Act does not prevent an individual making a subject access request via a third party. Often, this will be a solicitor acting on behalf of a client, but it could simply be that an individual feels comfortable allowing someone else to act for them. In these cases, you need to be satisfied that the third party making the request is entitled to act on behalf of the individual, but it is the third party’s responsibility to provide evidence of this entitlement. This might be a written authority to make the request or it might be a more general power of attorney.
We routinely offer to have players provide such written authority but casino people are seldom interested, they're typically fully committed to their own interpretation of the DPA and impervious to all attempts to persuade them otherwise.
Be Aware: Virgin Games is misreading and/or abusing the Data Protection Act and using this flawed reading of the DPA as justification for their refusal to discuss player issues. At this time players with complaints regarding Virgin Games have no choice but to follow the complaints procedure specified by Virgin in their Terms.