Zeusbingo/Jumpman Gaming - Source of Wealth issue

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
Exactly I’ll keep uz updated what happens tho
I would definitely be sending both the emails to the UKGC as they contradict each other and its even more clear that its just a stalling tactic. They are just pure rogue for what they are doing and shame on the UKGC for letting operations like this have a license in the first place.
 
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Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
I would definitely be sending both the emails to the UKGC as they contradict each other and its even more clear that its just a stalling tactic. They are just pure rogue for what they are doing and shame on the UKGC for letting operations like this have a license in the first place.
I have forwarded every email that’s happened from support, jumpman gaming and also the verification team so they will be able to see everything that I have said and sent and also what they have said :)
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Just a little update guys eCORGA got back and said I had to go back to the casino as the last email wasn’t a deadlock email

upon checking today it says I have self excluded now I haven’t self excluded but I have asked that they close the account and send any balance onto me.

Don’t know what to do from here, do I report to NCA and if so what do I report under or do I wait and hope for the best
 

colinsunderland

Experienced Member
webmeister
MM
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Jan 28, 2016
Location
uk
Just a little update guys eCORGA got back and said I had to go back to the casino as the last email wasn’t a deadlock email

upon checking today it says I have self excluded now I haven’t self excluded but I have asked that they close the account and send any balance onto me.

Don’t know what to do from here, do I report to NCA and if so what do I report under or do I wait and hope for the best
Did you ask them for a final response again, as I said the one you posted here wasn't a final response email. You cannot go to the ADR without one. Seems to me they are even trying not to give you one so you can't go any further.
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Did you ask them for a final response again, as I said the one you posted here wasn't a final response email. You cannot go to the ADR without one. Seems to me they are even trying not to give you one so you can't go any further.
Every time I ask for a final response they just send the same as the previous email it’s now like am stuck with nowhere to turn :(
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Every time I ask for a final response they just send the same as the previous email it’s now like am stuck with nowhere to turn :(
Just reply each time stating

'Thank you for your email, however, you haven't answered my complaint. Please supply a final response/deadlock letter as previously requested'.

8 weeks from the date you first complained you can go back to the ADR without a final response/deadlock letter
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Just reply each time stating

'Thank you for your email, however, you haven't answered my complaint. Please supply a final response/deadlock letter as previously requested'.

8 weeks from the date you first complained you can go back to the ADR without a final response/deadlock letter
I’ll go send that now, am kinda hoping that because I can no longer access the account they will send the balance but for some reason I just can’t see them doing it, I had only went to eCORGA because UKGC said to try one last time and then go to eCORGA and inform them that they had said to go as I wasn’t getting anywhere thanks for ur help yet again :)
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Little update

still no deadlock letter so gave in and sent what was required
1-26 may PayPal all transactions
1-26 may bank statement
Partners payslip

still going round in circles because I have had to send 2 months worth of statements so crossed out anything out with these dates they haven’t accepted it they want to see everything
Sent a PDF of transactions from these dates not accepted because it’s not a headed bank statement with name and address even tho it has the iban number with sort code and account number, should what I have sent them be accepted?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Little update

still no deadlock letter so gave in and sent what was required
1-26 may PayPal all transactions
1-26 may bank statement
Partners payslip

still going round in circles because I have had to send 2 months worth of statements so crossed out anything out with these dates they haven’t accepted it they want to see everything
Sent a PDF of transactions from these dates not accepted because it’s not a headed bank statement with name and address even tho it has the iban number with sort code and account number, should what I have sent them be accepted?
what have they said about the deadlock letter?
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Ave uploaded the email I got from them, when I have went to eCORGA I send every single email between me and the casino and they said it’s not a deadlock letter to go back and try resolve the matter basically
 

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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Ave uploaded the email I got from them, when I have went to eCORGA I send every single email between me and the casino and they said it’s not a deadlock letter to go back and try resolve the matter basically
You need to reply as I suggested above, and tell them you tried going to ecogra but as they refuse to issue a deadlock letter then you cannot, as they well know.
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
You need to reply as I suggested above, and tell them you tried going to ecogra but as they refuse to issue a deadlock letter then you cannot, as they well know.
I have already said that to them and that’s the email I got back, never have I experienced anything like this when trying to withdraw cash, I have now sent a full bank statement and crossed out transactions before and after these dates, I downloaded a PDF of all transactions between these dates and also sent a calendar view statement and all of them haven’t been accepted, I think I am going to have no other option but to wait until the 8 weeks because nothing else seems to work with them
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I have already said that to them and that’s the email I got back, never have I experienced anything like this when trying to withdraw cash, I have now sent a full bank statement and crossed out transactions before and after these dates, I downloaded a PDF of all transactions between these dates and also sent a calendar view statement and all of them haven’t been accepted, I think I am going to have no other option but to wait until the 8 weeks because nothing else seems to work with them
keep going back to them asking for the deadlock letter, so you have plenty of proof they were stalling. I would also complain to the UKGC again that they are not letting you go to the ADR as they are refusing to send the deadlock letter.
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
keep going back to them asking for the deadlock letter, so you have plenty of proof they were stalling. I would also complain to the UKGC again that they are not letting you go to the ADR as they are refusing to send the deadlock letter.
I phoned up UKGC on Monday for some advice and she said I’ll just have to wait until the 8 weeks is up to be able to go to eCORGA, she said they shouldn’t be doing this as everything I have sent to the casino I have sent to UKGC and they said that I have sent more than enough to get the account verified
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
I phoned up UKGC on Monday for some advice and she said I’ll just have to wait until the 8 weeks is up to be able to go to eCORGA, she said they shouldn’t be doing this as everything I have sent to the casino I have sent to UKGC and they said that I have sent more than enough to get the account verified
If the UKGC were that bothered, they'd be penalising companies for things like this and ensuring it doesn't happen at other casinos licensed by themselves. We're seeing too many instances of casinos using things like this to stall payments, surely something needs to be done??
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
I twice wrote to the UKGC to raise my concerns about jumpman gaming and the way they behave. Didn't even receive a response.
Little wonder some casinos act the way they do then when they have such little to answer to.

Bizarre how the UKGC can be so over zealous about whether you can afford that £50 deposit yet seemingly so ambivalent as to whether players get paid their rightful winnings or not. Baffling.
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
They had already been investigated to make it easier for customers to withdraw and remove limits and a few other things but I hadn’t seen it till I have had all this bother with them

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