I would supply them at this initial stage Ang, have you deposited there before? If you have then they can't hold the withdrawal if they could have asked for the documentation at a previous point in the customer journey. Obviously if this is the first, they can't ask for proof of payment method as they wouldn't know what it was, if it isn't your first, then they could have. If it isn't the first give me a shout and I'll dig out the part that states they can't delay paymentIt's KYC Colin and they could have asked for it whilst I was depositing there. Connor sent all his docs over and over again and they just kept rejecting them, just not prepared to jump through hoops.