Zeusbingo/Jumpman Gaming - Source of Wealth issue

colinsunderland

Experienced Member
webmeister
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Jan 28, 2016
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uk
It's KYC Colin and they could have asked for it whilst I was depositing there. Connor sent all his docs over and over again and they just kept rejecting them, just not prepared to jump through hoops.
I would supply them at this initial stage Ang, have you deposited there before? If you have then they can't hold the withdrawal if they could have asked for the documentation at a previous point in the customer journey. Obviously if this is the first, they can't ask for proof of payment method as they wouldn't know what it was, if it isn't your first, then they could have. If it isn't the first give me a shout and I'll dig out the part that states they can't delay payment :)
 
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greylady

Behind every great man is a woman rolling her eyes
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Jan 30, 2017
Location
Scotland
I would supply them at this initial stage Ang, have you deposited there before? If you have then they can't hold the withdrawal if they could have asked for the documentation at a previous point in the customer journey. Obviously if this is the first, they can't ask for proof of payment method as they wouldn't know what it was, if it isn't your first, then they could have. If it isn't the first give me a shout and I'll dig out the part that states they can't delay payment :)

It wasn't first deposit Colin, had account for about 9 months, just not played for the last 4-5 months as thought I had closed my account with them down, thanks for help even though I very much doubt they will pay out :)
 

Kurtsmummy

Newbie member
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Nov 5, 2017
Location
Scotland
I have just spoken to the UKGC and they have said to go back and tell them ur unwilling to provide them with anymore documents and ask them to provide me with a final response so I can take this matter further and also pass to UKGC to pass to there compliance team so just have to wait see what they say now also there’s no uk address on file with UKGC
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
I have just spoken to the UKGC and they have said to go back and tell them ur unwilling to provide them with anymore documents and ask them to provide me with a final response so I can take this matter further and also pass to UKGC to pass to there compliance team so just have to wait see what they say now also there’s no uk address on file with UKGC
I wish you all the luck in the world in getting your money, fingers crossed they come 'clean' in the end :)
 

colinsunderland

Experienced Member
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uk
It wasn't first deposit Colin, had account for about 9 months, just not played for the last 4-5 months as thought I had closed my account with them down, thanks for help even though I very much doubt they will pay out :)
okies, I'll grab the right part when I'm home, might be later tonight unless someone else can post it in the meantime :)
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Is it this going by your previous post?

LCCP, namely License condition 17 (2), which states:

A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier.
 

colinsunderland

Experienced Member
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thats the one :)
remind them they are in breach of their LCCP and if they don't process your withdrawal you will raise it with the UKGC next week. Tell them as it is a regulatory matter you feel that is better than going to the ADR as they don't deal with that type of dispute.
 

Kurtsmummy

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Hiya so I have done what gambling commission asked me to do and ask for a final response I have received this email I’ll upload it here if anyone would take time to read it and let me know what u think
 

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colinsunderland

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ok, so thats not a final response, or it would say so specifically.

So they are saying they want bank statements, payslips and paypal account history because you won? wtf is that shit.
As they have confirmed it isn't an AML or RG issue then there should be no reason not to pay you.

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17.1.1.2

2 A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

I would email them back, linking to that and quoting what I posted from it, and ask them the reasons for non payment as they have confirmed what they are asking for is not a legal obligation, and the reasons they couldn't have asked for the information at an earlier point of the customer journey. I would also say that, at this point, it seems as though they are in breach of their LCCP, and do they have any comment on that.
 

Kurtsmummy

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ok, so thats not a final response, or it would say so specifically.

So they are saying they want bank statements, payslips and paypal account history because you won? wtf is that shit.
As they have confirmed it isn't an AML or RG issue then there should be no reason not to pay you.

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Page 30
17.1.1.2

2 A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

I would email them back, linking to that and quoting what I posted from it, and ask them the reasons for non payment as they have confirmed what they are asking for is not a legal obligation, and the reasons they couldn't have asked for the information at an earlier point of the customer journey. I would also say that, at this point, it seems as though they are in breach of their LCCP, and do they have any comment on that.
I did mention about being in breech of licence this is the email I sent them previous to that response
 

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colinsunderland

Experienced Member
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I did mention about being in breech of licence this is the email I sent them previous to that response
ok, so I would go back to them saying you are surprised they didn't answer your query, reiterate it as above, and also ask that they issue a final response so as you can go to the ADR
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Having looked into this and spoken to a few people, the norm seems to be they will give you the runaround so as to frustrate you to lose your winnings. Once you have played back your winnings, your account magically becomes verified and the offers start flowing in to get you to deposit again!

They totally ignore any reasoning about their license conditions, like it was never sent so be prepared for a long battle!
 

screecher

Newbie member
Joined
Aug 29, 2012
Location
United Kingdom
Jumpman are making a mockery of UKGC rules. Preventing withdrawal requests for arbitrary time periods after the account has been opened. Requesting documents that have already been sent and again blocking withdrawal requests until they have been resent. They are deserving of a UKGC fine which should obliterate them out of existence.
 

colinsunderland

Experienced Member
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MM
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Jan 28, 2016
Location
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Jumpman are making a mockery of UKGC rules. Preventing withdrawal requests for arbitrary time periods after the account has been opened. Requesting documents that have already been sent and again blocking withdrawal requests until they have been resent. They are deserving of a UKGC fine which should obliterate them out of existence.
The only way that will happen is if people affected by them make complaints to the UKGC. They can still go through the ADR services etc, but an early complaint to the UKGC is what will, eventually, lead to results, but only if enough people complain.
 

Kurtsmummy

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Nov 5, 2017
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Scotland
Hi there just thought a would give u all a little update I received an email on Friday and looks like they have AML concerns, I have took case to eCORGA to try get the money and also forwarded all emails to UKGC so they can investigate my complaint regards the site.
 

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screecher

Newbie member
Joined
Aug 29, 2012
Location
United Kingdom
Hi there just thought a would give u all a little update I received an email on Friday and looks like they have AML concerns, I have took case to eCORGA to try get the money and also forwarded all emails to UKGC so they can investigate my complaint regards the site.
They make it up as they go along. Anything to delay payment in the hope that you play any winnings back. I have closed my account with them but have raised my concerns regarding their business practices with the UKGC.
 
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