Zeusbingo/Jumpman Gaming - Source of Wealth issue

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
What have support said about that, again, there should be no restrictions on allowing a withdrawal.
Has he tried doing it by bank transfer?

I just asked him Colin. He said that he can only e-mail support which he did on 11 and 18 May asking how he can lock or withdraw his winnings seeing as they restricted his account, still no response. He can't do anything on his account except 'play' the balance of £3000 in his account.

I would imagine Jumpman are trying to frustrate their players just to play their winnings back, it sure looks that way.
 
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Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Just came of the fone to gambling commission and they are telling me to supply these documents but just seems like it’s going to be dragged on, if I supply them then what they going to ask for next all this to see if I could afford the £170 it’s a joke
 

screecher

Newbie member
Joined
Aug 29, 2012
Location
United Kingdom
I opened an account with Jumpman gaming. Withdrawal requests were not permitted for the first three days. After 3 days I was able to submit a request and begin the verification process. During the initial 3 days any winning are stuck in your account waiting for you to play the money back to them. Very shady business practices as far as I am concerned.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I’m confident that’s not in their licence. They are obliged to lock a withdrawal on request in the UK. Sure, they don’t have to process immediately, but the withdrawal should not be reversible.
 

screecher

Newbie member
Joined
Aug 29, 2012
Location
United Kingdom
They actually disable the withdrawal option until the third day. Only then can you submit a withdrawal request. I actually raised to the UKGC who advised me to submit a complaint to Jumpman Gaming. By that point I had closed my account anyway.
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Wow just wow, can a casino's customer support being any more incompetent :laugh:

Connor tried to close his account and just receive his withdrawal but it appears he can't even do that until he completes the verification process, which they just continually reject - Jumpman need a severe reprimand as Connor has been going round in circles for 3 weeks in the hope he would just play away his £3000!!
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Wow just wow, can a casino's customer support being any more incompetent :laugh:

Connor tried to close his account and just receive his withdrawal but it appears he can't even do that until he completes the verification process, which they just continually reject - Jumpman need a severe reprimand as Connor has been going round in circles for 3 weeks in the hope he would just play away his £3000!!
They kept rejecting my PayPal because they were wanting the email addresses linked to it in the end I screen recorded my PayPal showing addresses and email addresses and that got accepted in the end so depending on what they keep rejecting it may be possible to do that but will probably end up being told he has to do the sow aswell
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Can anyone tell me what the process will be now I emailed them and told them to close my account and pay winnings to me and if they suspect suspicious activity to report me to NCA, she emailed again asking for the documents and I reiterated about closing the account and quoted the date and time I sent the previous message saying the same thing.

what will happen now and if I don’t receive payment what’s the next step

thanks
 

asidea

®Laugh a little each day!.
PABnonaccred
Joined
Apr 28, 2004
Location
UK
So I have been asked by Zeusbingo to supply
Transactions thru paypal
3 months banks statement for nationwide
3 months bank statements for NatWest
My partners payslip for last 3 months

I opened the account on 2nd may and up until now o have deposited £170 they have calculated the winnings being £94,000 but wagered £76,000 and I have £18,000 in my account just now

I have had a lot of problems since trying to withdraw first it was just my id and everything else accepted then I got to withdraw £400 then my PayPal was not verified so sent them loads of documents to get that verified including pics of bank card credit card etc

got to withdraw 2 x £400 as I couldn’t withdraw anymore than that and now they are demanding all the above documents surely that should have been required before now! If I close my account what chances have I of getting my winnings

I have informed gambling commission and they are investigating I am now going to call them tomorrow for advice but what do u all this is this a reasonable request
Why your partner's payslip..? that's out of order, looks like just delay tactics:rolleyes:
 

asidea

®Laugh a little each day!.
PABnonaccred
Joined
Apr 28, 2004
Location
UK
They said it’s because his wages goes into our bank but u can clearly see on the statement I provided how much he’s paid
Still out of order to request third party's financial details, just stalling, do not play anymore, either supply doc. or close acc., and wait.

Next time, if ever, pls. choose a reputable site,and avoid places like jumpman gaming..dodgy buggars!.
 
Last edited:

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Still out of order to request third party's financial details, just stalling, do not play anymore, either supply doc. or close acc., and wait.

Next time, if ever, pls. choose a reputable site,and avoid places like jumpman gaming..dodgy buggars!.
Ave not played on it since 18th, I have requested them to close the account and yesterday she emailed again asking for the same info so again I told her to close the account and pay the balance into my account and if she suspected me of suspicious activity report me to NCA as I wasn’t sending anymore documents to her but not heard anymore
 

asidea

®Laugh a little each day!.
PABnonaccred
Joined
Apr 28, 2004
Location
UK
Ave not played on it since 18th, I have requested them to close the account and yesterday she emailed again asking for the same info so again I told her to close the account and pay the balance into my account and if she suspected me of suspicious activity report me to NCA as I wasn’t sending anymore documents to her but not heard anymore
Clearly, its a ruse not to pay you, you're not suppose to win more then u should afterall:rolleyes:
You can only play the waiting game, hope they pay up!.
 

Kurtsmummy

Newbie member
PABnononaccred
Joined
Nov 5, 2017
Location
Scotland
Can anyone help me with the next step to take. I have now told them on 3 separate occasions to close my account and send balance to my account but they just come back and say they require the documents and also stated that i am linked to 2 people 1 being my partner and the other my mum (obviously seen me send money or her send me money on bank statement) my mum lives with me due to illness and I have stated this to them but they are saying if there’s any transactions then will need further documents from them which there is as they have seen the transaction
can anyone help me with next step if it’s for me to submit a report to NCA how is that done or would I be best just to get a solicitor to deal with it thank you
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I would call the UKGC back, explain whats happened so far, explain your deposits were only £170 so cannot believe there are any genuine affordability concerns, nor AML concerns, and that now they are asking for documentation from third parties, which you cannot supply as they refuse to give you consent to do so. If they say to just supply the documents, then ask them how to do that, are they suggesting you steal them from your mum and partner without their knowledge :) see what the response to that is. Also ask if they have a UK address on record for jumpman gaming so you can start legal action if required.
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
I must be mad :laugh:

After trawling through old e-mails I found I had an open account at Jumpman Gaming from a long time ago, made a deposit of just £10 as I wanted to see if I could at least double it and withdraw without any of the rigmarole people are being subjected to, lo and behold DHV was good to me and my balance ended up at over £500 - tried to withdraw and wham hit with KYC :laugh:

I have no intention of touching the balance and I won't be supplying the docs to be given the runaround, willing to let the money sit in the account forever and write my £10 off but it does appear this has become normal practice for them, frustrating the player until they play the money back!

I am like a dog with a bone so let the saga commence!
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Is it KYC or SoW Ang, as KYC they have to do and best you will do is get your deposit refunded.
If it's SoW then game on :)
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Is it KYC or SoW Ang, as KYC they have to do and best you will do is get your deposit refunded.
If it's SoW then game on :)

It's KYC Colin and they could have asked for it whilst I was depositing there. Connor sent all his docs over and over again and they just kept rejecting them, just not prepared to jump through hoops.
 
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