Zeusbingo/Jumpman Gaming - Source of Wealth issue

They actually disable the withdrawal option until the third day. Only then can you submit a withdrawal request. I actually raised to the UKGC who advised me to submit a complaint to Jumpman Gaming. By that point I had closed my account anyway.
 
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Wow just wow, can a casino's customer support being any more incompetent :laugh:

Connor tried to close his account and just receive his withdrawal but it appears he can't even do that until he completes the verification process, which they just continually reject - Jumpman need a severe reprimand as Connor has been going round in circles for 3 weeks in the hope he would just play away his £3000!!
 
Wow just wow, can a casino's customer support being any more incompetent :laugh:

Connor tried to close his account and just receive his withdrawal but it appears he can't even do that until he completes the verification process, which they just continually reject - Jumpman need a severe reprimand as Connor has been going round in circles for 3 weeks in the hope he would just play away his £3000!!
They kept rejecting my PayPal because they were wanting the email addresses linked to it in the end I screen recorded my PayPal showing addresses and email addresses and that got accepted in the end so depending on what they keep rejecting it may be possible to do that but will probably end up being told he has to do the sow aswell
 
Can anyone tell me what the process will be now I emailed them and told them to close my account and pay winnings to me and if they suspect suspicious activity to report me to NCA, she emailed again asking for the documents and I reiterated about closing the account and quoted the date and time I sent the previous message saying the same thing.

what will happen now and if I don’t receive payment what’s the next step

thanks
 
So I have been asked by Zeusbingo to supply
Transactions thru paypal
3 months banks statement for nationwide
3 months bank statements for NatWest
My partners payslip for last 3 months

I opened the account on 2nd may and up until now o have deposited £170 they have calculated the winnings being £94,000 but wagered £76,000 and I have £18,000 in my account just now

I have had a lot of problems since trying to withdraw first it was just my id and everything else accepted then I got to withdraw £400 then my PayPal was not verified so sent them loads of documents to get that verified including pics of bank card credit card etc

got to withdraw 2 x £400 as I couldn’t withdraw anymore than that and now they are demanding all the above documents surely that should have been required before now! If I close my account what chances have I of getting my winnings

I have informed gambling commission and they are investigating I am now going to call them tomorrow for advice but what do u all this is this a reasonable request
Why your partner's payslip..? that's out of order, looks like just delay tactics:rolleyes:
 
They said it’s because his wages goes into our bank but u can clearly see on the statement I provided how much he’s paid
Still out of order to request third party's financial details, just stalling, do not play anymore, either supply doc. or close acc., and wait.

Next time, if ever, pls. choose a reputable site,and avoid places like jumpman gaming..dodgy buggars!.
 
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Still out of order to request third party's financial details, just stalling, do not play anymore, either supply doc. or close acc., and wait.

Next time, if ever, pls. choose a reputable site,and avoid places like jumpman gaming..dodgy buggars!.
Ave not played on it since 18th, I have requested them to close the account and yesterday she emailed again asking for the same info so again I told her to close the account and pay the balance into my account and if she suspected me of suspicious activity report me to NCA as I wasn’t sending anymore documents to her but not heard anymore
 
Ave not played on it since 18th, I have requested them to close the account and yesterday she emailed again asking for the same info so again I told her to close the account and pay the balance into my account and if she suspected me of suspicious activity report me to NCA as I wasn’t sending anymore documents to her but not heard anymore
Clearly, its a ruse not to pay you, you're not suppose to win more then u should afterall:rolleyes:
You can only play the waiting game, hope they pay up!.
 
Can anyone help me with the next step to take. I have now told them on 3 separate occasions to close my account and send balance to my account but they just come back and say they require the documents and also stated that i am linked to 2 people 1 being my partner and the other my mum (obviously seen me send money or her send me money on bank statement) my mum lives with me due to illness and I have stated this to them but they are saying if there’s any transactions then will need further documents from them which there is as they have seen the transaction
can anyone help me with next step if it’s for me to submit a report to NCA how is that done or would I be best just to get a solicitor to deal with it thank you
 
I would call the UKGC back, explain whats happened so far, explain your deposits were only £170 so cannot believe there are any genuine affordability concerns, nor AML concerns, and that now they are asking for documentation from third parties, which you cannot supply as they refuse to give you consent to do so. If they say to just supply the documents, then ask them how to do that, are they suggesting you steal them from your mum and partner without their knowledge :) see what the response to that is. Also ask if they have a UK address on record for jumpman gaming so you can start legal action if required.
 
I must be mad :laugh:

After trawling through old e-mails I found I had an open account at Jumpman Gaming from a long time ago, made a deposit of just £10 as I wanted to see if I could at least double it and withdraw without any of the rigmarole people are being subjected to, lo and behold DHV was good to me and my balance ended up at over £500 - tried to withdraw and wham hit with KYC :laugh:

I have no intention of touching the balance and I won't be supplying the docs to be given the runaround, willing to let the money sit in the account forever and write my £10 off but it does appear this has become normal practice for them, frustrating the player until they play the money back!

I am like a dog with a bone so let the saga commence!
 
Is it KYC or SoW Ang, as KYC they have to do and best you will do is get your deposit refunded.
If it's SoW then game on :)

It's KYC Colin and they could have asked for it whilst I was depositing there. Connor sent all his docs over and over again and they just kept rejecting them, just not prepared to jump through hoops.
 
It's KYC Colin and they could have asked for it whilst I was depositing there. Connor sent all his docs over and over again and they just kept rejecting them, just not prepared to jump through hoops.
I would supply them at this initial stage Ang, have you deposited there before? If you have then they can't hold the withdrawal if they could have asked for the documentation at a previous point in the customer journey. Obviously if this is the first, they can't ask for proof of payment method as they wouldn't know what it was, if it isn't your first, then they could have. If it isn't the first give me a shout and I'll dig out the part that states they can't delay payment :)
 
I would supply them at this initial stage Ang, have you deposited there before? If you have then they can't hold the withdrawal if they could have asked for the documentation at a previous point in the customer journey. Obviously if this is the first, they can't ask for proof of payment method as they wouldn't know what it was, if it isn't your first, then they could have. If it isn't the first give me a shout and I'll dig out the part that states they can't delay payment :)

It wasn't first deposit Colin, had account for about 9 months, just not played for the last 4-5 months as thought I had closed my account with them down, thanks for help even though I very much doubt they will pay out :)
 
I have just spoken to the UKGC and they have said to go back and tell them ur unwilling to provide them with anymore documents and ask them to provide me with a final response so I can take this matter further and also pass to UKGC to pass to there compliance team so just have to wait see what they say now also there’s no uk address on file with UKGC
 
I have just spoken to the UKGC and they have said to go back and tell them ur unwilling to provide them with anymore documents and ask them to provide me with a final response so I can take this matter further and also pass to UKGC to pass to there compliance team so just have to wait see what they say now also there’s no uk address on file with UKGC
I wish you all the luck in the world in getting your money, fingers crossed they come 'clean' in the end :)
 
It wasn't first deposit Colin, had account for about 9 months, just not played for the last 4-5 months as thought I had closed my account with them down, thanks for help even though I very much doubt they will pay out :)
okies, I'll grab the right part when I'm home, might be later tonight unless someone else can post it in the meantime :)
 
Is it this going by your previous post?

LCCP, namely License condition 17 (2), which states:

A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier.
 
thats the one :)
remind them they are in breach of their LCCP and if they don't process your withdrawal you will raise it with the UKGC next week. Tell them as it is a regulatory matter you feel that is better than going to the ADR as they don't deal with that type of dispute.
 
Hiya so I have done what gambling commission asked me to do and ask for a final response I have received this email I’ll upload it here if anyone would take time to read it and let me know what u think
 

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ok, so thats not a final response, or it would say so specifically.

So they are saying they want bank statements, payslips and paypal account history because you won? wtf is that shit.
As they have confirmed it isn't an AML or RG issue then there should be no reason not to pay you.

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17.1.1.2

2 A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

I would email them back, linking to that and quoting what I posted from it, and ask them the reasons for non payment as they have confirmed what they are asking for is not a legal obligation, and the reasons they couldn't have asked for the information at an earlier point of the customer journey. I would also say that, at this point, it seems as though they are in breach of their LCCP, and do they have any comment on that.
 
ok, so thats not a final response, or it would say so specifically.

So they are saying they want bank statements, payslips and paypal account history because you won? wtf is that shit.
As they have confirmed it isn't an AML or RG issue then there should be no reason not to pay you.

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Page 30
17.1.1.2

2 A request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be supplied as a condition of withdrawal if the licensee could have reasonably requested that information earlier. This requirement does not prevent a licensee from seeking information on the customer which they must obtain at that time due to any other legal obligation.

I would email them back, linking to that and quoting what I posted from it, and ask them the reasons for non payment as they have confirmed what they are asking for is not a legal obligation, and the reasons they couldn't have asked for the information at an earlier point of the customer journey. I would also say that, at this point, it seems as though they are in breach of their LCCP, and do they have any comment on that.
I did mention about being in breech of licence this is the email I sent them previous to that response
 

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