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Yukon Gold, Golden Tiger Etc STAY AWAY!

Discussion in 'Online Casino and Poker Complaints - old section' started by cinb, Jul 30, 2004.

    Jul 30, 2004
  1. cinb

    cinb Dormant account

    Check this out.. got a free 50.00 chip in the mail, they told me that I had 2 accounts with them, very nicely... one back in 2001, well, I did not remember that one and they kindly shut one out and left me the new one.
    So, I play, win 1500 and a 40 vip bonus.. so the 40.00 didn't come in to the account.. I did the live chat and this WITCH slandered me after the others were so kind.. and locked my account for no reason.. DO NOT TRUST THESE CASINOS!!
    Here is the chat unedited except I took out my last name:

    Thank you for using Casino Support chat. Please wait for a Casino Support operator to respond. Thank you.
    You are now chatting with 'K ylie'
    Kylie: Welcome to Casino Support Live Chat service. How can I help you?
    cydna b: Hi, I wanted the 40.00 vip thing to go in Yukon gold but i think you put in in the gold tiger, can you change it?
    Kylie: Hi Cindy, we have just replied to your email
    cydna b: I don't want to d/l another casino
    Kylie: hold on
    cydna b: ohh ok cool
    Kylie: you are not entitled to this
    Kylie: your accounts are all locked!
    cydna b: no, i played for the last 2 days!
    cydna b: a LOT
    cydna b: not locked at all
    Kylie: yes, I know but the rest of your casino accounts are all locked
    Kylie: therefore I must lock this one too
    cydna b: they sent me a CD for a free 50 i called , everything was ok... they sent me an email ...... why???
    cydna b: why are you locking my accounts after they were so nice to me?
    cydna b im not understanding?
    Kylie: Your account has been locked because of inappropriate online activity.
    cydna b: what does that mean?? I haven't played since like , i think 2001 they said
    cydna b: my deposits were with paypal so it was a LONG time ago?
    cydna b: do you have interactive games??
    cydna b: not sure what inapprpriate online activity means, can you explain please?
    Kylie: Cindy, you have multiple accounts registered from your location
    Kylie: with different names
    cydna b: my roomie had one, and I had one but like i said back in 2001.. they closed one and left the new one.. i can send you the emails
    cydna b: they told me i had 2, or 2 from my address
    Kylie: Cindy Bellamy
    cydna b: and asked which one i wanted
    Kylie: cydna harris bellamy
    Kylie: Cydna Bellamy
    Kylie: what is your real name?
    cydna b: harris bellamy.. cydna is my real name but use cindy cause I hate cydna
    cydna b: my roomie was under my name cause he didnt have a credit card but like i said htat was like 3 years ago
    Kylie: ok, well I am sorry
    Kylie: your accounts are all locked
    cydna b: for what???
    Kylie: It does not matter
    cydna b: so if i would have cashed out you would NOT have given me my money???
    Kylie: this is all fraudulant behaviour
    cydna b: what are you talking about???
    Kylie: multiple accounts with multiple names
    cydna b : I just told you my roomie didnt have a CREDIT CARD to use paypal
    Kylie: Is there anything else I can help you with today?
    cydna b: ok this is total slander, i will report you miss kylie, to the appropirate people
    cydna b: everyone was kind and understood about the 2 accounts in 2001 now you treat me like this??
    Kylie: ok
    Kylie: Have a good day!
    Kylie: Thank you for chatting with Casino Support.
    Kylie: Goodbye
    cydna b what would you have done when I made my deposit??
    The chat session has been terminated by Casino Support.
     
  2. Jul 30, 2004
  3. m249a

    m249a Dormant account

    Occupation:
    self employed
    Location:
    Pa
    OUCH!!! That seem's more then a little strange....were you able to cash out your winnings??? Or did the lock your account and freeze your withdraw too???
     
  4. Jul 30, 2004
  5. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    Picked a bad time to sign up again. They already were locking all sorts of peoples bonus accounts. These casinos and Jackpot Factory are going the wrong direction.
     
  6. Jul 30, 2004
  7. Stanford

    Stanford Dormant account

    Location:
    USA
    I keep hearing that people on working on Casino Rewards Group but they seem hopeless. I don't understand how they get away with there behavior regardless of this new incident.

    I am interested in the views of CasinoMeister, Jetset, Spearmaster and other on this group.

    Stanford
     
  8. Jul 30, 2004
  9. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    All casinos state in their terms and conditions that you cannot open multiple accounts from the same household under the same name. You did even worse by using a nickname that is not even you legal name for one of the accounts. If all info does not match on your identification then you are screwed. Do you not read the policies of a casino before you play? I do find it strange that they sent you a mailing inviting you back. They should have closed the accounts a long time ago and brought your breaking of the T&C's to your attention instead of inviting you to deposit then closing the accounts. Sounds like a trap to me. READ CASINO POLICIES BEFORE YOU EVER PLAY. Some people in this forum called me a "scared little mouse" because all the precautions I listed in another post that I take before playing at a casino. I laugh day after day when I come here and read these new horror stories, and I never have to post any because I am a "scared little mouse" and take simple precautions. Much rather be that than a frustrated ripped off player.

    The following are from the Golden Tiger rules page:

    As well as:

    You may have an argument if they said in the mailing that it was ok and was taken care of especially if they sent you an invite to come back.
     
    Last edited: Jul 30, 2004
  10. Jul 30, 2004
  11. jpm

    jpm Dormant account

    Couldn't agree more Black21Jack. And to be blunt, whenever I hear the excuse that 'I let my roommate play on my account/use my neteller account/etc because they didn't have a cc or whatever' that immediately throws up a red flag in my mind.
     
  12. Jul 30, 2004
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    My feelings exactly.
     
  14. Jul 31, 2004
  15. largeeyes

    largeeyes Dormant account

    Occupation:
    Engineer
    Location:
    North America
    Jackpot Factory did something similiar. They sent me an email saying I was banned as of 8/1 form all their casinos and then a few days later sent me an email with their latest promotions trying to get me to sign up for some new bonuses(which, very ironically, is the reason they gave for banning me). I thikn overall, 95% of casinos online have no idea what the hell they are doing as a group. Just a bunch of individuals running around like chickens with their heads cut off.
     
  16. Jul 31, 2004
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    QUOTE: I thikn overall, 95% of casinos online have no idea what the hell they are doing as a group.UNQUOTE

    Whilst I believe the proportion of inefficient casinos is somewhat less than 95 percent, I would agree with this comment.

    Time and again we see silly promos and even sillier attempts at subsequent damage control at the expense of pissing off and actually losing the customers, badly trained and poorly briefed CSR's who don't know what the hell is going on, affiliates doing weird things and plain dumb management decisions.

    It all points to poor management capability imo, regardless of how "busy" a particular operation is.

    How difficult can it be to coordinate the activities of your marketers sending out stuff willy-nilly and management decisions on taking clients off promo or mailing / telemarketing lists?

    And we're not necessarily talking about the blatantly crooked rogue casinos here either!!!
     
  18. Jul 31, 2004
  19. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    I agree with Black21Jack on this one. The rules are clearly stated - one account per household.

    This, however, does not change my mind on other issues, and yes I have tweaked them once again.
     
  20. Jul 31, 2004
  21. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    If you break the T & C, then you are screwed. But otherwise if you follow the T & C, there is no need to behave like "scared little mouse"!

    The horror stories only apply to rogue casinos and to people who don't follow the T & C of the casinos.

    In the newspaper, they only report accidents, robberies but you will never see them reporting that today is accident free or robbery free. So one always gets
    a skewed picture of the real world. Understand! No?
     
  22. Jul 31, 2004
  23. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Im sorry SW, but these casinos ARE rogue so players should be scared when they deposit at them. How do I know? Well I've dealt with numerous complaints with them and have caught them consistently retoactively changing their terms and conditions.
    Cheers
     
  24. Jul 31, 2004
  25. clawback

    clawback Dormant account

    Location:
    uk
    Would`nt recommend this group either,had my run in with them trying thee old retroactive card thrown at me.
    And the lady :what: I spoke to on the phone was the most rude and obnoxious person ive had the displeasure to come across in the industry.
    One word sums these up ROGUES.
     
  26. Aug 1, 2004
  27. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Worst Group

    I also think that the casinorewards group is the worst group of microgaming casinos. They did it to me once too (changing terms retroactively).
    I signed up, played more the required and cashed out. Then i noticed that terms had changed from 10x to 35x, and the games i played were now all excluded. They just simply told me to wager my deposit bonus/winnings 35 times more. And wouldnt process my withdrawal.
    Also if you happen to win at more then 1 of casinorewards network casinos, soon you will notice that you are not able to redeem any more bonuses with them, and i know this has not happened to only me.

    -kavaman
     
  28. Aug 2, 2004
  29. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    Well, that does it. It won't happen overnight, but I am scheduling them to be wiped off my site.

    They don't enjoy a good reputation among affiliates either, and enough is enough.
     
  30. Aug 3, 2004
  31. Stanford

    Stanford Dormant account

    Location:
    USA
    Thank you Dom. MicroGaming has a fine reputation but there needs to be standards... even for them.

    If we could get a few more watchdogs to do the same, I think everyone would benefit. Eventually even the rogue casinos. Because if the gaming community doesn't balk, they will only get worse. But if the community does take a stand, then enforced standards will help ensure long term success.

    good show,
    Stanford
     
  32. Aug 3, 2004
  33. jpm

    jpm Dormant account

    I just got a packet in the mail from this group with a CD for Yukon Gold and a free $50 coupon as well as an offer for a $50 match bonus. I think I'll take them up on the 'free' money, but the match, maybe I'll wait a little bit on that.
     
  34. Aug 3, 2004
  35. rowmare

    rowmare Dormant account

    Occupation:
    Webmeister and mom.
    Location:
    Vancouver Island
    Too many complaints to be ignored, for sure.

    They're coming off my site until these complaints are dealt with properly and permanently by them.

    It'll take a while to go through all my pages.........ugh! :D
     
  36. Aug 4, 2004
  37. Stanford

    Stanford Dormant account

    Location:
    USA
    Well done Rowmare.

    Stanford
     
  38. Aug 4, 2004
  39. rowmare

    rowmare Dormant account

    Occupation:
    Webmeister and mom.
    Location:
    Vancouver Island
    I had recently beefed up Casino Rewards Casinos exposure on my site based on a very positive experience I had with them while testing them out with another casino webmaster.

    Then this thread started.....

    I was about to post a thread on a webmaster forum to get some feedback regarding the Casino Rewards group of casinos, when I returned to this thread to get an example of problems players have been experiencing to use in that post. I saw Dominique's and Spearmaster's attitude towards them, so I didn't have to post that thread after all, I got all the information I needed from this thread - from players and from reputable webmasters.

    I think they have a good group of casinos, but until they stop playing games with bonuses, I can't promoted them in good conscience.
     
    Last edited: Aug 4, 2004

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