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Yukon Gold, Golden Tiger Etc STAY AWAY!

cinb

Dormant account
Check this out.. got a free 50.00 chip in the mail, they told me that I had 2 accounts with them, very nicely... one back in 2001, well, I did not remember that one and they kindly shut one out and left me the new one.
So, I play, win 1500 and a 40 vip bonus.. so the 40.00 didn't come in to the account.. I did the live chat and this WITCH slandered me after the others were so kind.. and locked my account for no reason.. DO NOT TRUST THESE CASINOS!!
Here is the chat unedited except I took out my last name:

Thank you for using Casino Support chat. Please wait for a Casino Support operator to respond. Thank you.
You are now chatting with 'K ylie'
Kylie: Welcome to Casino Support Live Chat service. How can I help you?
cydna b: Hi, I wanted the 40.00 vip thing to go in Yukon gold but i think you put in in the gold tiger, can you change it?
Kylie: Hi Cindy, we have just replied to your email
cydna b: I don't want to d/l another casino
Kylie: hold on
cydna b: ohh ok cool
Kylie: you are not entitled to this
Kylie: your accounts are all locked!
cydna b: no, i played for the last 2 days!
cydna b: a LOT
cydna b: not locked at all
Kylie: yes, I know but the rest of your casino accounts are all locked
Kylie: therefore I must lock this one too
cydna b: they sent me a CD for a free 50 i called , everything was ok... they sent me an email ...... why???
cydna b: why are you locking my accounts after they were so nice to me?
cydna b im not understanding?
Kylie: Your account has been locked because of inappropriate online activity.
cydna b: what does that mean?? I haven't played since like , i think 2001 they said
cydna b: my deposits were with paypal so it was a LONG time ago?
cydna b: do you have interactive games??
cydna b: not sure what inapprpriate online activity means, can you explain please?
Kylie: Cindy, you have multiple accounts registered from your location
Kylie: with different names
cydna b: my roomie had one, and I had one but like i said back in 2001.. they closed one and left the new one.. i can send you the emails
cydna b: they told me i had 2, or 2 from my address
Kylie: Cindy Bellamy
cydna b: and asked which one i wanted
Kylie: cydna harris bellamy
Kylie: Cydna Bellamy
Kylie: what is your real name?
cydna b: harris bellamy.. cydna is my real name but use cindy cause I hate cydna
cydna b: my roomie was under my name cause he didnt have a credit card but like i said htat was like 3 years ago
Kylie: ok, well I am sorry
Kylie: your accounts are all locked
cydna b: for what???
Kylie: It does not matter
cydna b: so if i would have cashed out you would NOT have given me my money???
Kylie: this is all fraudulant behaviour
cydna b: what are you talking about???
Kylie: multiple accounts with multiple names
cydna b : I just told you my roomie didnt have a CREDIT CARD to use paypal
Kylie: Is there anything else I can help you with today?
cydna b: ok this is total slander, i will report you miss kylie, to the appropirate people
cydna b: everyone was kind and understood about the 2 accounts in 2001 now you treat me like this??
Kylie: ok
Kylie: Have a good day!
Kylie: Thank you for chatting with Casino Support.
Kylie: Goodbye
cydna b what would you have done when I made my deposit??
The chat session has been terminated by Casino Support.
 

m249a

Dormant account
OUCH!!! That seem's more then a little strange....were you able to cash out your winnings??? Or did the lock your account and freeze your withdraw too???
 

largeeyes

Dormant account
Picked a bad time to sign up again. They already were locking all sorts of peoples bonus accounts. These casinos and Jackpot Factory are going the wrong direction.
 

Stanford

Dormant account
largeeyes said:
Picked a bad time to sign up again. They already were locking all sorts of peoples bonus accounts. These casinos and Jackpot Factory are going the wrong direction.
I keep hearing that people on working on Casino Rewards Group but they seem hopeless. I don't understand how they get away with there behavior regardless of this new incident.

I am interested in the views of CasinoMeister, Jetset, Spearmaster and other on this group.

Stanford
 

Black21Jack

Dormant account
All casinos state in their terms and conditions that you cannot open multiple accounts from the same household under the same name. You did even worse by using a nickname that is not even you legal name for one of the accounts. If all info does not match on your identification then you are screwed. Do you not read the policies of a casino before you play? I do find it strange that they sent you a mailing inviting you back. They should have closed the accounts a long time ago and brought your breaking of the T&C's to your attention instead of inviting you to deposit then closing the accounts. Sounds like a trap to me. READ CASINO POLICIES BEFORE YOU EVER PLAY. Some people in this forum called me a "scared little mouse" because all the precautions I listed in another post that I take before playing at a casino. I laugh day after day when I come here and read these new horror stories, and I never have to post any because I am a "scared little mouse" and take simple precautions. Much rather be that than a frustrated ripped off player.

The following are from the Golden Tiger rules page:

The Player will not allow any third party to use their account(s) at the casino, nor to make use of the software, nor to accept any prize from the casino. In particular, the Player shall not allow any minor child any form of access to any of the above.
As well as:

The Player agrees not to open, use or reuse an account at the casino, nor participate at the casino, nor accept any prize from the casino if they do not fully understand, agree to become party to and abide by all rules, terms and conditions specified or revised periodically on this website.
You may have an argument if they said in the mailing that it was ok and was taken care of especially if they sent you an invite to come back.
 
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jpm

Dormant account
Couldn't agree more Black21Jack. And to be blunt, whenever I hear the excuse that 'I let my roommate play on my account/use my neteller account/etc because they didn't have a cc or whatever' that immediately throws up a red flag in my mind.
 

jetset

RIP Brian
CAG
jpm said:
Couldn't agree more Black21Jack. And to be blunt, whenever I hear the excuse that 'I let my roommate play on my account/use my neteller account/etc because they didn't have a cc or whatever' that immediately throws up a red flag in my mind.
My feelings exactly.
 

largeeyes

Dormant account
Jackpot Factory did something similiar. They sent me an email saying I was banned as of 8/1 form all their casinos and then a few days later sent me an email with their latest promotions trying to get me to sign up for some new bonuses(which, very ironically, is the reason they gave for banning me). I thikn overall, 95% of casinos online have no idea what the hell they are doing as a group. Just a bunch of individuals running around like chickens with their heads cut off.
 

jetset

RIP Brian
CAG
QUOTE: I thikn overall, 95% of casinos online have no idea what the hell they are doing as a group.UNQUOTE

Whilst I believe the proportion of inefficient casinos is somewhat less than 95 percent, I would agree with this comment.

Time and again we see silly promos and even sillier attempts at subsequent damage control at the expense of pissing off and actually losing the customers, badly trained and poorly briefed CSR's who don't know what the hell is going on, affiliates doing weird things and plain dumb management decisions.

It all points to poor management capability imo, regardless of how "busy" a particular operation is.

How difficult can it be to coordinate the activities of your marketers sending out stuff willy-nilly and management decisions on taking clients off promo or mailing / telemarketing lists?

And we're not necessarily talking about the blatantly crooked rogue casinos here either!!!
 

spearmaster

RIP Ted
I agree with Black21Jack on this one. The rules are clearly stated - one account per household.

This, however, does not change my mind on other issues, and yes I have tweaked them once again.
 

sw2003

Dormant account
If you break the T & C, then you are screwed. But otherwise if you follow the T & C, there is no need to behave like "scared little mouse"!

The horror stories only apply to rogue casinos and to people who don't follow the T & C of the casinos.

In the newspaper, they only report accidents, robberies but you will never see them reporting that today is accident free or robbery free. So one always gets
a skewed picture of the real world. Understand! No?
 

thesmacker

Most Annoying Forum Member of 2006
Im sorry SW, but these casinos ARE rogue so players should be scared when they deposit at them. How do I know? Well I've dealt with numerous complaints with them and have caught them consistently retoactively changing their terms and conditions.
Cheers
 

clawback

Dormant account
Would`nt recommend this group either,had my run in with them trying thee old retroactive card thrown at me.
And the lady :what: I spoke to on the phone was the most rude and obnoxious person ive had the displeasure to come across in the industry.
One word sums these up ROGUES.
 

kavaman

Experienced Member
PABnononaccred3
PABnononaccred3
MM
Worst Group

I also think that the casinorewards group is the worst group of microgaming casinos. They did it to me once too (changing terms retroactively).
I signed up, played more the required and cashed out. Then i noticed that terms had changed from 10x to 35x, and the games i played were now all excluded. They just simply told me to wager my deposit bonus/winnings 35 times more. And wouldnt process my withdrawal.
Also if you happen to win at more then 1 of casinorewards network casinos, soon you will notice that you are not able to redeem any more bonuses with them, and i know this has not happened to only me.

-kavaman
 

dominique

Dormant account
Well, that does it. It won't happen overnight, but I am scheduling them to be wiped off my site.

They don't enjoy a good reputation among affiliates either, and enough is enough.
 

Stanford

Dormant account
dominique said:
Well, that does it. It won't happen overnight, but I am scheduling them to be wiped off my site.

They don't enjoy a good reputation among affiliates either, and enough is enough.
Thank you Dom. MicroGaming has a fine reputation but there needs to be standards... even for them.

If we could get a few more watchdogs to do the same, I think everyone would benefit. Eventually even the rogue casinos. Because if the gaming community doesn't balk, they will only get worse. But if the community does take a stand, then enforced standards will help ensure long term success.

good show,
Stanford
 

jpm

Dormant account
I just got a packet in the mail from this group with a CD for Yukon Gold and a free $50 coupon as well as an offer for a $50 match bonus. I think I'll take them up on the 'free' money, but the match, maybe I'll wait a little bit on that.
 

rowmare

Dormant account
Too many complaints to be ignored, for sure.

They're coming off my site until these complaints are dealt with properly and permanently by them.

It'll take a while to go through all my pages.........ugh! :D
 

Stanford

Dormant account
rowmare said:
Too many complaints to be ignored, for sure.

They're coming off my site until these complaints are dealt with properly and permanently by them.

:D
Well done Rowmare.

Stanford
 

rowmare

Dormant account
I had recently beefed up Casino Rewards Casinos exposure on my site based on a very positive experience I had with them while testing them out with another casino webmaster.

Then this thread started.....

I was about to post a thread on a webmaster forum to get some feedback regarding the Casino Rewards group of casinos, when I returned to this thread to get an example of problems players have been experiencing to use in that post. I saw Dominique's and Spearmaster's attitude towards them, so I didn't have to post that thread after all, I got all the information I needed from this thread - from players and from reputable webmasters.

I think they have a good group of casinos, but until they stop playing games with bonuses, I can't promoted them in good conscience.
 
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