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Resolved Yukon Gold - Been waiting 8 days for a withdrawal. Been told 3 different things.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by paulyt, Nov 18, 2009.

    Nov 18, 2009
  1. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Last Wednesday I submitted a withdrawal at Yukon Gold. They wouldn't flush the winnings for me so it remained reversible for 4 days instead of the usual 2 because of the weekend.
    On Sunday a chat rep told it would be processed on Monday.

    On Monday a chat rep told me the money had been paid 'yesterday'(sunday) and it will take up to a week for it to appear in my account but it will probably only be a day or 2.

    On Tuesday a different chat rep told me it was processed Monday and it would take up to 3 days to appear in my account.

    Yesterday I contacted the Yukon Gold CM rep and was told that it was sent to be processed on monday, they indeed do not process on sundays and that it takes 3-5 business days so the latest I will see it is next monday (12 days after the original withdrawal)

    This experience has left a bad taste in my mouth. My dad was robbed the other night so I used all the money I had in my account to pay the rent. I was depending on the money from this withdrawal to pay the food shopping and electrcity bill. I told the chat reps this but they either don't understand English well enough or just didn't care.
     
  2. Nov 19, 2009
  3. GGW Laurie

    GGW Laurie Dormant account webmeister

    Occupation:
    Self Employed
    Location:
    In the Beautiful South !!
    Man that sucks Paulyt, im sorry your dad was robbed and just hope the same isnt being done to you by a casino, i dont know much about this casino but id sure stay on their ass till i got a hold of someone who spoke English well enough to give me some straight answers...........hope all turns out ok for you and your dad.:).........laurie
     
  4. Nov 19, 2009
  5. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    They are part of the CasinoRewards group so I'm pretty sure I will get paid but having a 48-hour reversible period that is non-flushable has guaranteed I will NEVER play at ANY CasinoRewards casino again.

    EDIT: That and the awful customer service.
     
  6. Nov 19, 2009
  7. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Talked to another CS rep. This guy was very helpful. He said that the payments department told him that there was a problem with their payment processor and the money has been resent and will be 2 days maximum this time. I will update when I receive payment.

    I would also like to thank Renee_RA for all her help.
     
  8. Nov 19, 2009
  9. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    Their English shouldn't be that bad:eek: Because their CS is located in Sydney (Australia)...

    8 days for a withdrawal from an accredited eCogra casino, that's just BS. Hell if it was going to your bank account account they could take a stroll down the street and personally drop it into your bank account.

    Now that would be some mighty fine player PR!

    Renee is a mate of mine, if she tells you xyz you can count on her word.

    And yes I think the 48 hour non flush policy is absurd too.



    Cheers

    Dave
     
  10. Nov 22, 2009
  11. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Still waiting. It's now been 11 days or 7 business days. Ridiculous, bloody disgraceful.
     
  12. Nov 22, 2009
  13. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Been told something different AGAIN by support. This time it's back to the "It was processed on the 16th" even though the last person I talked to told me it had to be done again and was done so on the 19th.

    EDIT: Being given the run around.

    During the chat I said "What I don't understand is why you're back to telling me it was processed on the 16th when I've been told there was a problem then and it had to be sent again and it was done on the 19th"

    They responded with "you should get it next week"

    I then said "I didn't ask when I would get it. I asked why I keep being told different things."

    No reply.

    EDIT2: MG is lucky I've had good experiences with other MG casinos. If this was my first experience with an MG casino I would never play at another one. I've asked them to close all my CasinoRewards casino account.
     
  14. Nov 23, 2009
  15. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    It is now Monday the day I was told would DEFINITELY be the latest I would receive it and STILL NOTHING. I am officially pissed off. Going to be kicked out as I told them Monday at the latest like Yukon and Renee told me.
     
  16. Nov 23, 2009
  17. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Tibs: the money was sent to your card ending in ****
    paul: So I keep being told
    paul: but I was first told on the 16th then I was told there was aproblem with that and it had to be sent again on the 19th then I was told again it was the 16th
    Tibs: have you checked your bank statement ?
    paul: Yes
    paul: I had * in there on thursday and there is still * in there
    Tibs: in that case you will need to send a copy of your bank statement to This email is not visible to you. to show them you never received the money.


    Are they fucking serious?? I'm the one having problems trusting them, it shouldn't be the other way round.
     
  18. Nov 23, 2009
  19. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    I think your next step would be to do a PAB I know it would be a not a good thing to do due to your circumstances but it would be the best option. You been told different dates and the issue is not resolved because you have not received your money.
     
  20. Nov 23, 2009
  21. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Now they reckon this afternoon or tomorrow at the latest. If it's not there tomorrow I'm going to ecogra and I'm going to do a charge back on the deposit.
     
  22. Nov 23, 2009
  23. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    The thing about a PAB is I actually expected them to pay me and posted this thread more as a warning to other players that CasinoRewards were having delays in paying people. By the time all this other stuff happened it was too late to post a PAB because of the public nature of my rants.
     
  24. Nov 23, 2009
  25. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Have received an email from the payments manager. They were very nice and professional and aplogised for everything that has happened.

    p.s Thanks once again to Renee. You are an angel.
     
  26. Nov 24, 2009
  27. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Got the money this morning. Also got $50 from 32red which I wasn't expecting until tomorrow so I gave that to the landlord with the rent as they had to wait to get the money.
     
    1 person likes this.
  28. Nov 24, 2009
  29. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    I am glad you got your money and your dad is doing alright..:)
     
  30. Nov 24, 2009
  31. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    Thank you vegetagirl.
     
  32. Nov 24, 2009
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Far too early to even CONSIDER this weapon. The threat of a chargeback can often make things even worse, as the casino fears they will pay you, and you will STILL charge back the deposit, or that you have already disputed it with your bank, and may have lost control of the process. This could lead them to holding back for WEEKS just to ensure there is no chargeback.

    In most cases, a deposit will be returned, eventually, so a chageback does not achieve the main objective anyway, payment of winnings.

    Casinos also keep a blacklist of "dangerous" players who are high risk of charging back deposits, which might make life tough at other casinos.

    A complaint to eCogra would be a good step though, but since you got the money it would be about poor service and lack of proper communication, rather than refusal to pay.

    I have made a complaint myself about another casino group that was constantly cocking up payments to my Neteller account, resulting in them thinking they had been sent, when they hadn't, or had been done not in accordance with their own merchant terms with Neteller, and thus declined BY Neteller. 9 months of getting several different excuses during numerous incidents, a complaint to eCogra flushed out the CORRECT reason, and the appalling levels of non-communication between operator and processor, despite them both being in the same location, coupled with CS having little or no idea what was going on, and accounts ignoring even INTERNAL emails from them so they could then help me.

    This looks very similar. Different departments not communicating, and CS just making it up as they went along, rather than saying "F*** knows" to you:D

    CS often give the most likely reason for a delay, but make it sound like they have actually investigated and found it to be the DEFINITIVE reason. This works, provided things sort themselves out in the end, and no other rep offers a DIFFERENT "definitive reason" to you.
     
    1 person likes this.

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