Your opinions on this current matter please

psychogene

Senior Member
Joined
Nov 8, 2014
Location
Australia
Bad luck Azzurri, this type of thing can only happen on online slots. What bugs me sometime about how the slots layout are set is that most games have their bet size set at $3.00+ before you even start to play and as a low roller (in my case anyway hehe) practically every single online slot I play have to adjust the coin size, bet per coin to get it down my preferred bet size (0.30p-0.60p). I'm pretty much used to it by now but when I first started playing when I was relaxing with a few drinks I would make the occasional mistake and sometimes be betting $3.00 instead of 0.30p because I was not careful.

Just last week I made the mistake of betting $9 per bet on some slot instead of 0.90p and though I only had $20 in balance that was 2 spins worth and before I knew it I was down to $2.00 lol. Also on the odd ocassion because I never use autoplay and I click every spin I have accidentally clicked the max bet button a few times and as far as I know I have never won on any of those accidental bets - its as if the game is like 'oh you want to x10 your bet? thank you!' and takes my bet size increase as a generous donation to the game or something.

At least you got $25 back it is better than nothing as they have it in their right to not give you anything at all because they can't tell if it was a mistake or not - even if your play history is to low roll how would they know just for that one single bet you decided to bet super high? If I was the guy who had to make the decision to give your money back or not I would check your history and if you were honest (which I believe you were but really comes down to their own personal judgement on honesty and there is lots of room for interpretation) I would have given you the whole thing back or at the least given you back the $90 as bonus money that required a WR.

Anyway its an expensive mistake hopefully that casino can overlook it if you are a regular loyal and paying customer to their business.

EDIT: If I had made this mistake and somehow won instead, 100% I would keep the money without feeling guilty too. Its not that I deserved it but I won it gambling which is all the same whether its 0.30p or $300 bets in my opinion and I would treat the $90 bet as a 'I didn't know what I was doing but it worked' moment.
 

Azzurri

Banned User
Joined
Feb 8, 2014
Location
From Foil Land
I'm really sorry to hear about your loss, however something is always better than nothing. I also consider that the casino did a great job. Can we know what casino are you referring at?

Thanks for the added opinions to ponder everyone. I appreciate the advice, and sadly take some solice knowing that I'm not the only one to be hit by such an issue.

Some of your stories suck as bad as mine, and I wish you all didn't have to go through it yourselves to understand my disappointment. Mainly with myself that is. :rolleyes:

Sorry Batman, but I won't disclose which casino it is, as like I stated earlier, it's not very fair to name them when they have done nothing wrong, yet others who read this thread could form an unflattering opinion, even though they are yet to become a potential customer.

Hopefully I made it clear that this is not a complaint thread, as I still hold the casino, and especially the rep, in very high regard. If the rep can help further, then great for me, but if not, it won't change my opinion of either, and I'll follow most of all your advice and move on quite peacefully.

There's only one person at fault here, and my disappointment is more with myself considering I'm usually so careful, and funnily enough do all the things I should before starting, exactly like many of you have advised and recommended here based on your own approach. The only difference in this case, was it was an unfamiliar slot I hadn't played, but some of you may have picked up on the fact that my first task was making sure the stake was set at an affordable limit. Lol, and here we are. :D

Live and learn. I still haven't touched the account until I hear from the rep, so still hanging on a small prayer, but worse case scenario, we had a good chat, and there's a very good chance the same mistake won't happen again.

However, there's no guarantees in life now is there? :rolleyes:
 

Batman

The Dark Knight
Joined
Jan 15, 2015
Location
PokieLand
Thanks for the added opinions to ponder everyone. I appreciate the advice, and sadly take some solice knowing that I'm not the only one to be hit by such an issue.

Some of your stories suck as bad as mine, and I wish you all didn't have to go through it yourselves to understand my disappointment. Mainly with myself that is. :rolleyes:

Sorry Batman, but I won't disclose which casino it is, as like I stated earlier, it's not very fair to name them when they have done nothing wrong, yet others who read this thread could form an unflattering opinion, even though they are yet to become a potential customer.

Hopefully I made it clear that this is not a complaint thread, as I still hold the casino, and especially the rep, in very high regard. If the rep can help further, then great for me, but if not, it won't change my opinion of either, and I'll follow most of all your advice and move on quite peacefully.

There's only one person at fault here, and my disappointment is more with myself considering I'm usually so careful, and funnily enough do all the things I should before starting, exactly like many of you have advised and recommended here based on your own approach. The only difference in this case, was it was an unfamiliar slot I hadn't played, but some of you may have picked up on the fact that my first task was making sure the stake was set at an affordable limit. Lol, and here we are. :D

Live and learn. I still haven't touched the account until I hear from the rep, so still hanging on a small prayer, but worse case scenario, we had a good chat, and there's a very good chance the same mistake won't happen again.

However, there's no guarantees in life now is there? :rolleyes:

Don't worry mate, almost everyone here did this, at least once. If it wasn't the space bar pressed by mistake (mg) then not checking the bet size, mistaking coins for credits and so on. Just grab a beer and relax. Like me :D
And everything will be better.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Don't worry mate, almost everyone here did this, at least once. If it wasn't the space bar pressed by mistake (mg) then not checking the bet size, mistaking coins for credits and so on. Just grab a beer and relax. Like me :D
And everything will be better.

Ah, the space bar on MG games, done that one a few times too...max coins (10) when pressing it. This is because when I am in a dark place and play Netent games sometimes, I set them up in the menu on quick spin and 'spacebar to spin'. Then next time I play MG I sometimes forget.
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
In Netent - games it happened to me 3-4 times now that I accidentally hit the "max bet" button - its right next to the spin button normally and since iam a seasoned starcraft/RTS player I almost never double check what Iam doing, I just do it quickly (my fault).

I had a really sad occasion at an highly reputated accredited casino when I hit that MAX BET playing with a bonus twice in a row (the second spin I just spinned and the bet was still set at "max bet" - i think it was 50 EUR). And well it triggered free spins and a pretty substantial win, something like 2,000 EUR. The winnings were voided since I played with a bonus and the max bet rule applied.

So even when you are lucky enough to hit something big with those accident-spins: It can really backfire. I was re-credited my initial deposit and thats it, the rest was voided. I don't complain, my foolishness.
 

Batman

The Dark Knight
Joined
Jan 15, 2015
Location
PokieLand
In Netent - games it happened to me 3-4 times now that I accidentally hit the "max bet" button - its right next to the spin button normally and since iam a seasoned starcraft/RTS player I almost never double check what Iam doing, I just do it quickly (my fault).

I had a really sad occasion at an highly reputated accredited casino when I hit that MAX BET playing with a bonus twice in a row (the second spin I just spinned and the bet was still set at "max bet" - i think it was 50 EUR). And well it triggered free spins and a pretty substantial win, something like 2,000 EUR. The winnings were voided since I played with a bonus and the max bet rule applied.

So even when you are lucky enough to hit something big with those accident-spins: It can really backfire. I was re-credited my initial deposit and thats it, the rest was voided. I don't complain, my foolishness.

Just fyi, if that will happen in the future, make sure to stop and address to the casino's CS. Maybe they'll come up with a better solution. Did the same thing, had only about $200 left to finish, as wagering, hit max bet, got about 2500 from a bet of 50 and they agreed to give me 2300 (minus the wagering i should have completed). Not all casinos are bad, especially if you are a good player on their site. Of course this is not a happy ending, on my side, cuz i played all of it after, instead of withdrawing...:D

PS: Brood war ftw. Still play it from time to time, to remember the good old days with my friends...
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
This is a thread again, that makes me angry.
Not at the player or the casino, but on them who are creating the games. The fault is theirs.

The games, all games that you open should be set to the lowest amount possible, or at the same amount you used the last time you played it.
There is no valid excuse whatsoever to not have those settings.

I've done the same too on several occasions and I get just as angry each time.
It's so evil to have those settings with highest amounts. You hear that MG and NetEnt? It's evil!
Change please! ;)

Edit: Hm...maybe I'm not correct about this.
I get back when I know more.
 
Last edited:

onkel

New Member
PABnonaccred
Joined
Jan 22, 2013
Location
Larnaca, Cyprus, Cyprus
A bit unrelated, but have you guys seen the amounts you're allowed to bet per spin in Great Blue at some casinos? $10,000/spin!! I think a good number of casinos would be in trouble financially if you hit a decent freespin betting those amounts (I don't think they're aware of the massive amounts you can bet and the game not configured properly)
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I have been saved from betting $250 from an accidental max bet solely by the fact my balance wasnt large enough.

Four accidental max bet spins at a casino I played regularly (and still play at) wiped out a small bankroll. I was comped about 15%. pretty much what I could expect after a bad session at that casino. It was explained to me that I would be doing a happy dance had I won.

Karma as a way.... I subsequently it five scatters on an accidental max bet there, and even though I got the lowest possible win from it, was still nice for a (usually) low roller. I did the happy dance.
 

Batman

The Dark Knight
Joined
Jan 15, 2015
Location
PokieLand
I did the happy dance.

Haha, would love to see that dance :))


Le: thats their concern, regarding the big betsize, saw a 300k win on a $300 bet once (bust the bank) so if the bet would've been of 10k.. you do the math....
 

Azzurri

Banned User
Joined
Feb 8, 2014
Location
From Foil Land
Update

Just a quick update on this matter.

I have yet to hear back from Patryk, so I'm guessing he's been fairly busy.

I'm pretty much over it anyway, as to cut a long story short, I had issues regarding depositing at other sites for a few days, due to my bank's apparent maintenance. This meant I tried depositing at a number of sites in the meantime to play, however I was getting an error message saying the deposit wasn't successful.

Knowing I had funds in my account, I assumed it was an error with the casinos, but after it happened at the second site I tried, I was annoyed to find out it was my bank's fault, and when I checked my account it showed the deposits had been deducted from my account, but obviously not credited to the casino it was suppose to. It took a few days for it to all correct itself, and for my funds to be re-credited to my account, but annoying nevertheless. Apparently this happened because I tried depositing during their scheduled maintenance. :confused:

Anyway, as a result of not being able to deposit and play at another site for a few days, I impatiently broke my previous willpower of not touching my Betsafe account until hearing from Patryk, as I wanted to play during that period.

Unfortunately, and predictably I guess, the small amount I was credited lasted a few measly minutes, compared to my initial deposit, that gave me so many hours of play prior to this incident happening. It's always the way I guess.

So I guess due to a chain of unfortunate incidences, we can put this to bed, although it would have been interesting to see what Patryk's response would have been.

Thanks again for all your responses. :thumbsup:
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
I guess the first reaction on doing what the OP did out of mistake is to kick urself and just want the bet back......but IMO the casino is in the right to accept that as a valid bet and it actually also may not be possible to "un"wager it from their records...so I'd take the 25$ (at least that's approx 30%) and try to be more careful the next time..just my view.j
 

secret2

irishbrit62
Joined
Nov 30, 2008
Location
New York, United States
This is a thread again, that makes me angry.
Not at the player or the casino, but on them who are creating the games. The fault is theirs.

The games, all games that you open should be set to the lowest amount possible, or at the same amount you used the last time you played it.
There is no valid excuse whatsoever to not have those settings.

I've done the same too on several occasions and I get just as angry each time.
It's so evil to have those settings with highest amounts. You hear that MG and NetEnt? It's evil!
Change please! ;)

Edit: Hm...maybe I'm not correct about this.
I get back when I know more.

I was just about to comment on the default bet. It should be the lowest, or as Sara stated, that it should remain the same as from the last bet from the user.

It does make me mad, also. This should be addressed and as Matti just posted another way of insuring a lesser risk bet.
 
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