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Your Input Please You are having a laugh Casumo

Discussion in 'Online Casinos' started by cncas2123, Jun 2, 2017.

    Jun 2, 2017
  1. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
    Deposited for the first time in a year at Casumo, and played for a few hours, eventually made a withdraw request for E1400. Logged into my account at lunchtime and find that the withdraw has been cancelled and placed back into my account, and just received an email from them " documents needed for verfication, security checking customer accounts etc".
    How come I need to be verified again when I was fully verified before, and had made withdrawals of thousands???
    Seems like a tactic to tempt you to play down the funds, and I am not impressed.......
     
  2. Jun 2, 2017
  3. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Well of course. But they'll say it's for your benefit, and that stringent security checks are being followed.

    The best way to spite them is to not reverse :cool:
     
  4. Jun 2, 2017
  5. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Its Friday so of course they do this. They always do it to me just before the weekend and I have had 2 casinos do it with me lately that ive been with a long time even though ive been fully verified and cashout a few times a week. So I closed my accounts and said bye. Only casino I really have left anymore is videoslots

    Im getting fed up with tactics to be honest. We have to fight the casino at every corner and then deal with new shitty rigged games.

    I might up and quit soon. Im bored.
     
  6. Jun 2, 2017
  7. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    You're being too vague. Say how you really feel! :eek::eek:
     
  8. Jun 2, 2017
  9. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
    They have already saved me the trouble of reversing, those nice chappies put it straight back onto my balance!!! I will not give them the pleasure of playing it, i have sent 2 sets of documents and asked them to let me know asap when they have finished the verification, so i will probably here back early next week........
    I am sure a casino that was CM accredited wouldnt pull a stunt like this:D:D:D:D
     
  10. Jun 2, 2017
  11. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    These new slots are rigged pieces of crap.

    And Im grouchy because I played them to give them a go to prove to myself they are normal.

    great night. Lost $1600 on 3 slots.

    flame buster 800 spins rtp 62% rtp
    colonel nelson who should be thrown in jail for how rigged that one is. 500 spins rtp 14%
    luchadora 500 spins and 34% rtp

    And after I lose and my balance is 0 is the time when I reflect and say why did I have to prove anything myself. I could have played other slots or if I wanted to give them a go to see play with free money.

    Im having a good and hefty cry this morning but as right now slots can f right off!
    :mad:
     
  12. Jun 2, 2017
  13. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    I dont know this casino well but if I were Id close my account until they verified it. That way not only do they get the middle finger, you dont play a cent in their casino because they did this and they have a pissed off customer.
     
  14. Jun 2, 2017
  15. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I was verified and had this happen when I had that 3k Rhino hit just before the Meistermeet. I mailed docs, when on live chat and he verified them in 5 minutes and processed the w/d for me. I was impressed by Casumo that day and even did a thread here to thank them. It's nothing to worry about, they aren't trying to fuck you over. :thumbsup:
     
  16. Jun 2, 2017
  17. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Your in perfectly good hands. Despite the lack of being accredited, there's loads of accredited casinos on here that couldn't hold a candle to casumo.
    Just don't reverse, sit tight and await your winnings. Enjoy them and well done.
     
  18. Jun 3, 2017
  19. nojoke

    nojoke Experienced Member

    Occupation:
    online sales
    Location:
    uk
    It seems that they are !

    Why not just ask for ID and leave the withdrawal as a withdrawal until the ID/ACC is verified ? How difficult would that be to do ?

    Its a classic case of "Wel get em to play it back, They will stew all weekend and then we got em"
     
  20. Jun 3, 2017
  21. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Truth be told any casino that still employs shady stalling tactics, with the added weekend wait to boot, should get their arses kicked straight into the Grey Zone/ Reservation. Probably the lowest form of business practice and at direct odds with responsible gambling.

    Yet, they're still allowed to do it and remain accredited? This applies to not just Casumo. Problem is we'd be left with about five casinos :oops:

    Instant verification, instant payment, instant withdrawals. What's the problem :cool:
     
  22. Jun 3, 2017
  23. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    The problem is those that have the stalling withdrawals, and pending... have only one reason to do so and that's really shady..
    And responsible gambling.. hahaha doesn't exist to protect a player only the casino.
    I can accept a casino may take some time if your a new player and needs verification sorting, that's fair and acceptable.
    But when your verified, and you still can't have a withdrawal processed instantly or even have the option of locking it, there is only the one reason they do this.
    No excuse at all for casino's to follow rizk and have the lock option. I'm rather sure rizk havnt gone broke over this, just probably a case of better ethics and morals than others.
     
  24. Jun 3, 2017
  25. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    no he is not in perfectly good hands if they reversed his cashout. So basically they are telling him its ok to play there as long as he doesnt try to cashout, until he gets verified hes able to lose money, without being able to cashout for time being.

    in which sphere of life is that considered ok thing to do, other than online casinos obviously?

    he would be in perfectly good hands if they did like Unibet did to me when they asked for docs - they left my cashout on hold without me being able to reverse it. Not only they havent reversed it themselves, but they just put it in limbo til im verified.

    32 red pulled this casumo trick on me, after years of playing there and ive taken it fairly well imo. I changed my monthly deposit limit from unlimited, to $2 a month. Obviously, i hvent played there since. Yes im tired of casinos being able to pull all the kind of shady $(#"$)( on us, simply because they can and apparently nobody gives a s$(#. I also closed my vegas palms account because of crap like that too.

    Do you even realize how ridiculous it sounds when they tell you "you cant cashout because you are not verified, so we will put your cashout back to your balance so you can play some more" ?

    i dont care if casino in question is certified or has 125 awards, if they try to pull that shady crap on me im out of there for good.
     
  26. Jun 3, 2017
  27. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    They can't can they? Think about it, they do w/d's in minutes to hours, and the pending withdrawal has gone over the limit for verification to be triggered. So if it's left and the player doesn't get the required verification (under licensing terms) in that period, it would be automatically processed and be non-compliant.

    So they reverse it, verify and then you send it for processing again. If go on chat they'll sort it there and then usually.

    Casumo have some huge punters who withdraw huge amounts compared to this one, so why single a relatively piffling w/d out? I could understand suspicions of that with some piss-pot little clip joint, but for all their faults, not Casumo.
     
  28. Jun 3, 2017
  29. nojoke

    nojoke Experienced Member

    Occupation:
    online sales
    Location:
    uk

    The withdrawal should be Ring Fenced then. It seems there is no problem with other casino's doing that.
    This would give the customer a feeling of security and trust for the casino. Instead they leave the player in doubt.

    Just another case of the casino NOT doing the right thing. Yes they may be playing to their own rules but those rules are not there for the customers benefit....Are they ?
     
  30. Jun 3, 2017
  31. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Fair point. But let's be honest, online gaming is the scourge of the corrupt and dodgy. No matter what casino, casumo dealt with me fine, so was going on personal experience.
    The second you press withdrawal it should be locked. At every place there is. There's clearly the tools in place to implement that, as rizk show.
    And yes I agree with what you say, this could have been dealt with better.
    The bad thing is there's literally millions of players around the world with no idea of terms and conditions, they don't know casinomeister, this place saves a small percentage of players,what about the others the world over ripped off?..
    Seriously online gaming needs a real regulatory body, it's a farce.
     
  32. Jun 3, 2017
  33. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    yeah thats my biggest gripe with (most) online casinos. They are basically given license to print money and yet thats not good enough for most of them so on top of it they are trying to screw over their players in so many ways its unreal.

    deposits take few seconds and you are able to deposit even if you are resident of Bukurumbumbu, while living at 4 different continents and using your dogs credit card.

    but when once for a change you actually win something and try to make cashout, all hell breaks lose.

    Its bad for us forum regs, but for unsuspected ... way from deposit with a bonus to cashout is full of obstacles :p

    Bonus terms traps - huge and unreal wagering that you can beat maybe once in 40 tries, all kinds of random games added to restricted list, while still being able to play them... random max bet sizes (from $2 to $5) while we still have some games where spacebar places max bet on its own... AND then if you manage to go through that bonus without breaking any of its random T&C, you are very likely to run into reversed cashout because of verification. And considering most gamblers are... well, gamblers i suspect quite a few wont resist and are going to play their winnings away. And even if you survive verification process with still some money on your account, theres always a couple of days pending period to spice things up... because, why not?

    seriously, i bet gambling was better regulated back in 17th century :D
     
  34. Jun 3, 2017
  35. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Amen to that. Even the finest casino's from time to time use practices that can only be described as rogue.
    Taking a bonus now, is with all added terms 409847 pages long alsmost guaranteeing a loss.
    Yes they are decent offers, but they are about as rare as dunover hitting a full screen of tigers with a multiplier.
    The terms themselves are a insult, that most use.
    Free spins, capped winnings.
    Bonus funds, every decent game banned.
    Max cashout £100.
    No bet above £5, or 10/15% some places.
    Yes I agree a casino has to defend itself, but nowadays the terms are frankly a piss take.
     
  36. Jun 3, 2017
  37. nojoke

    nojoke Experienced Member

    Occupation:
    online sales
    Location:
    uk
    And don't forget the list of games that only contribute 50% or less......Which pretty much covers every game in the casino's portfolio.

    Its a pretty good way of getting the WR up to 140xBonus if its D+B to wager.
     
  38. Jun 3, 2017
  39. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Jesus wept. The rules are put there by the UKGC. Not Casumo. You can't 'ringfence' withdrawals' unless you have special software like Rizk have. The OP hadn't played for a year, so something had changed. They followed the rules and asked for updated KYC. Player gets quickly verified and resubmits w/d. Paid a few hours later. If you go on live chat they hurry it along for you.

    Any more pointless moaning here and I'll get you lot to voice-over my videos. :eek:
     

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