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Yggdrasil glitch, Leovegas says there is no problem

Discussion in 'Other Complaints' started by Fredos386, Nov 21, 2017.

    Nov 21, 2017
  1. Fredos386

    Fredos386 Newbie member PABnononaccred PABnonaccred

    Occupation:
    retired
    Location:
    Canada
    Hi leovegas game golden monkey glitched on me. Support have been telling me there was no problem. They wouldve got away with their scam if i wasnt a streamer recording the session. I have it on video, they forced me to post on youtube. So watch it for yourself, see how "there is no problem" with it. You must register/login in order to see the link. start at 8:20. enjoy
     
  2. Nov 23, 2017
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Oh wow thats a pretty bad glitch.

    So whats come of this since its pretty obvious it effected the outcome of pay/winnings?
     
  4. Nov 23, 2017
  5. Fredos386

    Fredos386 Newbie member PABnononaccred PABnonaccred

    Occupation:
    retired
    Location:
    Canada
    I don't know, their "specialists" have been investigating for 2 days. Funny how they take the deposit instantly but everything else take days like is rocket science or something. But i am waiting. They said they deactivated the game while reviewing the case.
     
  6. Nov 23, 2017
  7. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Yep I had this bug too, it also happened on Jungle books slot too.

    So I will not be playing yggdrasil until they fix it.

    this is clearly a huge bug and it does indeed affect the slots pay and wins.

    Glad u got it on video. You should also contact all other casinos. VS Dan etc and get them to escalate it to yggdrasil. Cos us contacting yggdrasil ourselves wont get anywhere. it is best it comes from casinos notifying them.
     
  8. Nov 23, 2017
  9. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    But to be fair, the title should be changed, Because this is not a glitch just at leovegas it is a glitch that affects yggdrasil at all online casino.

    So the title should be yggdrasil glitch affecting the RTP

    So if a mod is here. Maybe it would be great if you changed the title of the thread.
     
  10. Nov 23, 2017
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Never played that game so apart from looking bloody awful, what was the glitch :oops: :what:
     
  12. Nov 23, 2017
  13. illu88

    illu88 Experienced Member webby MM webmeister

    Location:
    Aachen / Germany
    He had 3 Wild symbols and a Win spin , which continue if u win at the Spin but the game just go forward without any win.
     
  14. Nov 23, 2017
  15. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Dan is probably a good bet actually since he has a relationship with the guys who run yggdrasil. Back when I was doing my study on vikings go berserk, he got them to post on the forum and contact me in private.

    Also, I was quoted by the op as per my notification but when I came here, there was no comment? I wonder if he doesnt have proper posting permissions yet or something and cant respond?

    The problem is, how will he be compensated since every spin is random and they wont be able to tell the out come of the future spins. Anyone who has played this slot knows getting 2 wilds like that can be very good and go on for quite sometimes raking in hundreds of dollars at that betsize.

    Yggdrasil needs to find these errors and fix them since they are happening in other games too. This could be the difference in getting screwed or winning thousands.
     
  16. Nov 23, 2017
  17. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    The slot pays both ways. He had 2 sticky wilds. Suddenly a wild appeared in the middle and the other two wilds disappeared. And having 3 wilds like that it would be impossible to have a losing spin.

    I see he has a grey PAB under his name which looks like he innitiated a PAB so I suggest you dont talk about it yet. I think you should have waited to get a response or contact the rep here or something first but each their own
     
  18. Nov 23, 2017
  19. Supababe

    Supababe Opinions Meister! MM

    Occupation:
    Mum, wife , daughter, pet owner and Primary Teache
    Location:
    Lancashire, UK
    After carefully reading the Pay table I am confused.... what should have happened do you think??? The table doesn’t say that the golden monkey is a sticky wild. Just that it changed a symbol into something of higher value. It clearly gives you an additional sticky wild.

    The free spin symbols award the bonus....

    Of course I may have read it totally wrong....
     
  20. Nov 23, 2017
  21. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    The sticky wilds on Golden Monkey slot on reel 2 and 3 stick when you get wins with them included. The slot is 243 ways and it pays from left to right and right to left. I can confirm that I have had this bug on numerous occasions and I had a win with the sticky wild, then as soon as I clicked spin it bugged and vanished. I have played this slot a lot in the past as well. And I never saw this bug until a week ago.

    So this only started a week ago. And it isnt just affecting Golden Monkey. On Jungle Books slot. When you get the extra 3rd character show up on the right hand side. It usually stays for around 3-5 spins. What I noticed is it does 1 spins and vanishes, then it shows up again on the next spin. And that repeats for those 5 spins. Before this bug it would just stay for the full 5 spins then vanish.

    So I haven't saw if this is affecting other slots from yggdrasil yet. But it is affecting these 2 in question anyway.

    And they really need to fix it as soon as possible, Cos it could result in people missing out on big wins because of this bug.
     
  22. Nov 24, 2017
  23. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    This response must have been held by the mods because it wasnt here before.

    But anyways 2 days is nothing when it comes to this. It takes time to try and figure it out. If they said they are looking into it then give them some time. I dont really see a reason why you created this thread and instantly PAB right after before any responses was made when the reps said they are working on it and took the game down.

    Deposits dont take 2 days because ...well you are depositing. When errors occur like this there is alot more that goes into everything. They have to contact the provider, the provider and tech team then has to pinpoint the exact time, then they have to look into what happened and then run a pile of tests. It isnt a big scandal
     
  24. Nov 24, 2017
  25. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Well The game isn't down for me. I just tried opening it. It is up and running same for jungle books too!?!

    And unless they have fixed it. I would guess they are breaking the laws keeping it online. So they could get in trouble if the slots this bug is affecting isn't taken offline until it is fixed!
     
  26. Nov 27, 2017
  27. JohanLeoVegas

    JohanLeoVegas Accredited Casino Representative

    Occupation:
    Casino operations
    Location:
    Malta
    Hi everyone,

    Sorry to be a bit late to the party.

    The Golden Monkey has been disabled for a couple of days now and as previously mentioned in the thread, it is escalated to the provider. Unfortunately these things can take quite a while depending on how big of a issue it is but we are working together with Yggdrasil to solve it asap. We have not received any reports on Jungle Books and with the high amount of active players we have had recently on the game I am fairly confident that it is working as intended. If our support were to receive reports on Jungle Books it would be of course be investigated with the correct steps as well.

    With regards to OPs issue, updates have been provided in another forum and I hope we will have a resolution soon.

    Feel free to send me a PM anytime if you have any pending issues or queries on LeoVegas and I will assist the best I can.

    BR

    /Johan
     
  28. Nov 28, 2017
  29. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Seems like a very impatient player you are dealing with. He is cross posting on forums, filing PAB and not private messaging reps. All when he has been responded to by a rep saying they are looking into it.

    Anyways, are you sure its disabled because someone in here said they tested it and its still active?
     
  30. Nov 28, 2017
  31. JohanLeoVegas

    JohanLeoVegas Accredited Casino Representative

    Occupation:
    Casino operations
    Location:
    Malta
    Good evening,

    The game is disabled and have been since the 22nd of November. If some players have been able to access the game after that it is most likely because of a game session in the game that has not finished. I can not confirm this tho without looking in to individual player accounts.

    We are still waiting for a solution on the issues that have occurred and we are expecting a update shortly.

    BR

    /Johan
     
  32. Nov 29, 2017
  33. JohanLeoVegas

    JohanLeoVegas Accredited Casino Representative

    Occupation:
    Casino operations
    Location:
    Malta
    Hello everyone,

    Just a quick update.

    Yggdrasil have solved the issue with the game and we have enabled it on site again. If anyone were to run in to issues with this one or have anything else LeoVegas related you want to discuss or ask about. Feel free to contact our support team or send me a PM here and I will try to help in any way I can.

    OP will be informed accordingly.

    BR

    /Johan
     

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