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Yet Another Windows Casino Screwing

Discussion in 'Online Casino and Poker Complaints - old section' started by Pirgulation, Jan 10, 2006.

    Jan 10, 2006
  1. Pirgulation

    Pirgulation Dormant account

    Occupation:
    Disabled
    Location:
    Lebanon, Mo
    Well I wish I had found this site prior to playing at Windows Casino (A RTG casino)

    Their casino went offline later in the day 1/4/06, and didnt come back online till like 1/7/06.

    When I logged off on 1/4 I had ~200 comp points, and $5250 in my account, when the casino came back online, guess what, Zero/Zero. I've emailed them numerous times, and called and all they can say is their 'technical support people are looking into it'

    It's now the 9th, and guess what, i STILL dont have my $ or comps or anything, shocker shocker. During their downtime their online support said all accounts were intact and would not be altered, or any different in any way from the 4th. At the very beginning my account had been restored to sometime during 1/3/06, with 5000$ and 90ish comp points (note 300 comp points is almost $400).

    Just a note to everyone, listen and steer well clear of the RTG casinos, they dont care about anything except fattening their wallets.

    ~Bryan
     
  2. Jan 12, 2006
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Yep, Windows is a casino you should avoid at all costs. Have you considered lodging a complaint at montana disputes. just go the pitch a bitch section. They may be able to help in retrieving your winnings.

    Though I agree that most RTG casinos rip-off players,there are a couple of good ones out there. I have pleasant experiences with Inetbet and Crown Vegas and cashed out on a couple of occasions. I also understand that Bodog,Extreme,Sci-fi and Geisha Lounge are quite good too.
     
  4. Jan 12, 2006
  5. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    I do know on the RTG system it logs in anytime someone enters the account or credits or deletes funds. So it would be increadible easy to verify your funds. Just notify Montana and the have access to this. So if what you said is true than the funds can be verified easily. Please let us know what happens.
     
  6. Jan 12, 2006
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I don't do "Windows" :D

    Here's Montana: You must register/login in order to see the link.
     
  8. Jan 17, 2006
  9. Pirgulation

    Pirgulation Dormant account

    Occupation:
    Disabled
    Location:
    Lebanon, Mo
    Supposedly - (Update)

    Supposedly its supposed to be fixed as soon as their techs can figure it out. BUT it's been weeks now and every email I've sent them has been replied to with something to the effect of 'Were working on it' please be patient.

    I mean a few bux i'd say who cares and forget about it, but not OVER $5000.

    I'll be filing a complaint with Montana, and we'll see what they will do (prolly bout the same as Wincasino has)

    You would think someone with 200 current, should have 300+ comp pts would be taken care of a lil better (That equates to $200,000+ played on their site)

    Thanx - Bryan
     
  10. Feb 16, 2006
  11. Pirgulation

    Pirgulation Dormant account

    Occupation:
    Disabled
    Location:
    Lebanon, Mo
    Update - Post Montana Overseas Dispute - Still Stiffed

    Welp I filed a dispute with montana overseas (quite a while ago) today, Feb 15th they got back with me stating that my account as of 1/2/06 had a $0 balance. And closed the dispute. I have since re-emailed them and provided proof (screenshot) of my account page as of 1/3/06 showing that I had $5000 in my account (at the time I took the SS) when the casino went down I had approx 5500$. I also had ~200 comp points, which means I wagered approx $150,000 on their site.

    It looks like Montana Overseas is just as crooked as Windows Casino. BUT, we'll see what they have to say now that I can proove to them that I had the $ in the account.

    Their casino went offline on 1/4/06 (my birthday) so I remember it quite well.

    I filed the complaint on 2/2/06 after a month of runaround with Windows Casino Support.

    Below is the msg they sent me:

    An update has been made to dispute # 3489

    Comment: Dear Bryan, We have confirmed that at the time the casino went down on 1/2/2006 both your withdrawable and bonus balances were at zero. If you have any questions or comments, please feel free to submit them to us. Thank you, The Player Dispute Team
     
  12. Feb 16, 2006
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Could you provide me a copy of this screenshot? Thanks.
     
  14. Feb 16, 2006
  15. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    this does sound dodgy. But there have been multiple previous occurrences of people claiming to have money 'vanish', when they've just gambled it away and regretted it. So I wouldn't take everything at face value
     
  16. Feb 17, 2006
  17. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    I heard Windows changed ownership and a new wind will blow.

    Looks like Portofino and Hampton also changed ownership and will be run to a different beat.

    I am curious to see.
     
  18. Feb 17, 2006
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    It will be interesting to see if Tony Friedman and Avi Goldman really do reverse out of Windows et al - between them they have such complex and dynamic business registrations in the industry that they are quite hard to track, which is possibly the intention.

    Keep your eyes on a company that surfaced last year doing deals with Windows and these guys - Rising Star Gaming and its spokesman George Klein. I think there are interesting digging possibilities there too, and Hampton and Portofino were involved in the deals that went through back then.

    It'll be in the Casinomeister News archives btw.
     
  20. Feb 18, 2006
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    If this is true, this will be the ousting of one of longest-lasting rogue owners of all time a la Tony Friedman.
     
  22. Feb 18, 2006
  23. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    As nice as that would be, I believe these guys have so many interests (and have made so much money) that it is unlikely they will be leaving anytime soon - changing the furniture around every now and again, sure - but leaving? I doubt it.

    I think Rising Star Gaming is in on the manouevring - that's my instinct whenever I read about these companies and their deals.
     
  24. Feb 18, 2006
  25. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    Greg Gomes, Wager Junction affiliate manager, has posted that his group will be the affiliate program the following 5 casinos:

    Windows
    Gold Key
    Magic Oasis
    Hamptons
    Portofino

    Good luck, Greg... that should keep you busy... :)
     
  26. Feb 18, 2006
  27. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Is that the same Greg who represents Grand Aces, Geisha and KS on here? He has enough trouble dealing with complaints from these 'reputable' casinos let alone this bunch of jokers!
     
  28. Feb 18, 2006
  29. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Occupation:
    jvonsofdmpvs
    Location:
    Oxford
    Actually reading through some of the old Geisha complaints threads it doesn't surprise me in the slightest that Greg is happy to associate himself with these casinos. I think they'll get on just great.

    Oh and Greg, you said in one thread you weren't aware of the Pirate issue at Hampton. You'll be able to ask your new friends all about it now
     

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