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Wunderino - WTF ??

Discussion in 'Online Casinos' started by Dagobert, Sep 28, 2016.

    Sep 28, 2016
  1. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    So I made a 100 euro deposit.

    Did not write any bonus code but realised as I pushed the button to deposit that there was a premarkt bonus for 25%..

    I figured wth.. I played for many hours... Won 270 euro.. wager more then enought for the 25% even if it was 60x..

    When to cash out..

    No sorry you have 30x on B+D on a 25 % bonus!!! 30x on my own 100 euro..

    I said sorry for not reading everything please remove my 200 euro winnings and let me start with my initial deposit of 100euro.

    I am sorry sir but that is not possible! I can understand this must frustrate you!

    WTF??

    Is this site a scam?
     
  2. Sep 28, 2016
  3. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Wunderino are a good casino, fairly fast withdrawals and no major complaints across the web.

    Most casinos state in the T&C that if you do not want a bonus you must contact them via e-mail/live chat before touching either your deposit or bonus money. You must have noticed your balance was higher than your deposit?

    They haven't stole anything, at this point the money must still be in your player account or you have lost it.
     
  4. Sep 28, 2016
  5. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Bullshit

    Putting 30x B+D wagering on a 25% bonus that the customer has not asked for is stealing anyway you put it!

    Refusing to clear my 200 euro winnings and letting me start with the initial balance is petty!

    How you can defend this is unbelievable.
     
    PatrickNess likes this.
  6. Sep 28, 2016
  7. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    I do agree that it's an unfortunate situation, and wagering requirements like that on 25% match bonuses should frankly be criminal, but the fact remains that you accepted the bonus, regardless of whether it was an accident or not.

    In the future, should you not wish to receive a bonus, or if you accidentally claim one, contact live chat prior to playing.

    It's a long shot, but try contacting the Wunderino rep on here. Maybe something can be worked out. http://www.casinomeister.com/forums/members/wunderino-rep.html
     
  8. Sep 28, 2016
  9. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    I absolutely agree 30xd+b with 25% bonus is way too much, and I wouldn't call the casino with that kind of a term a good casino.

    But you could asked to remove the bonus before you started playing, and you should checked wagering requirement before you started playing with the bonus instead of just assuming wagering requirement would be 30x-60x of bonus money.

    I'm sorry to hear your bad experience, yes I agree the casino is not really player friendly, but there is a mistake from your part. Hopefully you can finish wagering and be able to withdraw some nice winning.
     
  10. Sep 28, 2016
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    They maybe a good casino with not many complaints but here is at least one complaint, I agree 30x D@B is a pure joke and criminal in its self,

    There was a poll about should bonus be auto added, No it should not, There should be a tick box a minimum, You should have really checked before playing as once you started it would be hard to get it took off, Some sites do let you cancel a bonus but that in it self can bring in all sorts of trouble, Even if your cash is separate, Say you depos 100 but now have 200 and bonus 25 you could cancel it and be left with the 100, But people have done this only for the whole balance to be wiped, And when they auto tie cash / bonus together its very hard to see whats whats

    Best thing to do is call it a loss and go for gold, Try and take out a big wedge, Please come back and tell us thats what happen :)
     
  12. Sep 29, 2016
  13. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    You selected the bonus upon putting your money in right? I have played alot here, and even though it is a relatively new casino, i find them to be pretty good. Yes i agree big wagering requirements. Ok, i must admit the bonus terms are a bit hidden in the faq section of the site, but they are a good operation.

    kavaman
     
  14. Sep 29, 2016
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Obviously this thread is not about a casino "stealing" money, so the original title "Wunderino stole my money!" is clearly inappropriate. Title changed. Apologies for any inconvenience caused.
     
  16. Sep 29, 2016
  17. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Agreed some titles can be abit misplaced as I have done so in the past my self, Agreed it was not stolen but it was as good as :) with a 30x D&B on a 25% bonus, Like before I think the the boss done a poll about a bonus and should it be auto added,

    Just to let people no that this has also been applied to the IPS sites, Casino / Bingo, betuk, pinkC castkleJP and the rest of them, They had a big overhaul, When they first started it was 20x bonus only, It started creeping up over time and now is wager on the D&B which I think is 30x or 35x even with a messy 30% bonus

    There is alot of sites doing this now and its bang out of order, I know a bonus is an option but no need to make it just about impossible to clear it,

    I think any accredited site should lose points for doing this, Not so bad on a decent bonus but any think under at least 50% they should be in the dust bin
     
  18. Sep 29, 2016
  19. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    It is indefensible IMO.

    A casino applying bonuses other than 100% should NEVER add the deposit into the WR, simply state for example "50 x bonus".

    They do this to make the WR look reasonable, i.e. 30x on the bonus would be OK. When adding deposit to a 25% bonus in this case they would have to advertise "WR 150x bonus" which obviously looks the total shite it is.

    So they say "30x D+B" and unfortunately players fall for it, as in this case.

    Wunderino?? Bloody 'Blunderino' more like - I wouldn't deposit yesterday's dinner there. :(
     
  20. Sep 29, 2016
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I agree it should state this CLEARLY So much for looking after players or responsible gaming, I cae across this on the butlers and sister site, wager is 30x ok nice deal untill you read the rules, Slots count 50% :what: So its a 60x wager, I took it up with them to be told that bingo counts as 100%,

    I went on to say it very difficult to wager a casino bonus on bingo, In-fact impossible to do this, So than was told as when they have special bonus than wager counts as 100% but I am yet to see one of theses special so called bonus,

    But its not as bad as you think as you can withdraw cash at any time, Even if diped into bonus as they have the syetem set up as £10 goes into cash when part of wager is done, But still mask the fact that its a 60x and not 30x
     
  22. Sep 29, 2016
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I will also add that guts is playing a funny game also, Take nothing away from them as good network BUT, bonus is x amount, But 150% than the wager gets uped and 200% wager goes up again, But if you get a 30 or 50% the wger does no decrease,

    If there going to slam you with higher wager on bigger bonus than at least decrease the wager on smaller bonus
     
  24. Sep 29, 2016
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It is a deliberate deception designed to make the WR look far less that it really is. If they put 100xB WR, customers would run a mile, so instead they quote a much lower 30x, but make it 30x the total balance. Even if this was a 100% bonus, their WR would still be a shocking 60x WR, which is the very top of the norm.

    It's also predatory given the way the bonus was added in this case, designed as a trap for the deposit, rather than a genuine good deal for the player. Such offers ensure that the deposit remains trapped by WR for long enough such that the long term house edge can overcome any lucky variance in the players' favour.
     
  26. Sep 29, 2016
  27. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    No its not predatory, i mean the player had selected the bonus and that is why it was added. If there was NO tickbox then yeah, then it would be a different story, and a thread like this would be justified. I have played tons at wunderino, and the player always has to select the bonus. Sure they are auto "marked" , but most net-ent sites, if they run a bonus, always have the bonus "pre-selected" if they are running some kind of campaign. I am not saying it does not sadden me that the player got the bonus if he did not wish to get it, but lets be real here a moment.

    The player claims he got the bonus by mistake, but how on earth he did not see he has too much money on his player account when he started playing. Only after he won a somewhat substantial sum on slots then it suddenly becomes a problem . Im sure there would not be a thread like this if he had lost his money. And he is a senior member here, i would think he is used to playing at casino's.
     
  28. Sep 29, 2016
  29. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    More proof that casinos don't like niggly, little, annoying, squirmy low rollers like me. Tactic after tactic to either put them off or piss them off.

    Shame for those who rely on a bonus (unless on a roll) due to small budgets and STICKING to said budget that we're having to either miss out and bust fast (due to having smaller starting balance / no bonus 'back up') or fucking climb Mount Everest Naked on Roller Skates.

    Would love a dozen hi-rollers to all hit huge on the same night at places like this Bonus restrictions and BS free and really kick em where it hurts!
     
    PatrickNess likes this.
  30. Sep 29, 2016
  31. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Have read that too mate but in all this time never seen one of these offers come thru. Even my SUB was only 100% - 35xB IIRC.

    Funny you mention Guts, another shocking tin foil moment just happened.

    Plodding along nicely on DOA (only depoed a tenner) win a bit, lose a bit, couple of bonus rounds.

    All of a sudden I get that stupid 'We can't reach your account' BS BS BS

    Load back up and bust in under 5 minutes :mad:

    Wunderino - WTF ??: Untitled.png,Sep 29, 2016

    Sorry for the slight derail, back on planet earth now :oops:
     
  32. Sep 30, 2016
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thats another tin foil hat job, Lose lose lose, You think whats going on here than, it canot be right, close game down to realise the site is down? SO you know for a fact the game is dryer than ghandies flip flops than find out the sites down? something is not adding up there

    With the guts bonus mate i am lucky to get an email let alone a bonus, But the last email or bonus was a god one, 150% or something
     
  34. Sep 30, 2016
  35. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I don't get any e-mails from Guts whatsoever and Yit's is never around to ask why lol :confused:
     
  36. Sep 30, 2016
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The preselection is what is predatory, especially when it's an offer one has to be insane to accept.


    Preselection of permission to share your details with third parties has already been ruled out by new regulations as it was a well used trick to get people who wound not normally agree to let a firm share their data to agree. Now there has to be an explicit opt-in, which means the default has to be to opt out, with the customer having to make a conscious decision to opt in by clicking the box.
     
    PatrickNess likes this.
  38. Oct 2, 2016
  39. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    I don't think its really that predatory, but i can understand where you are coming from, maybe the default would be so it would not be selected. What i mean its not that predatory, is the fact, that many casino's still have the bonus selected if they are running a campaign, so wunderino is not the only one that does this.

    Also there are some casino's where there is not even a selection, and the bonus just gets added automaticly. Even some microgaming casino's do this, or atleast have in the past.
     

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