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Wrong to give Virtual Casino a chance

Discussion in 'Casino Complaints - Bonus Issues' started by TravisL, Feb 14, 2007.

    Feb 14, 2007
  1. TravisL

    TravisL Dormant account

    Occupation:
    Computers
    Location:
    USA
    I've been following the Virtual Casino probation story for several months now, so I knew what I was getting into. Last July, it took 15 days for a $1000 withdrawal from their Vegas Strip casino, but it did eventually come through. Not wanting to chance it again, I stayed away from the rest of their affiliates until I got an e-mail from "Roger" last Thursday, sent to the e-mail address I set up exclusively for Vegas Strip:

    I'm an attorney, so I'm pretty comfortable reading through the terms and conditions buried on gambling sites. It was clear that I'd be limited to withdraw $20, no matter how much I won, and that there would be a 30x playthrough requirement when I played blackjack with it.

    I got lucky, and ended up with $97.50 after $600 worth of play. I then hopped into chat with Danielle, confirmed the $20 limit, and asked about withdrawal methods. She referred me to e-mail Danny in accounting, which I did.

    The next day, I checked my Virtual Casino account, and the $97.50 was gone: "Manager Withdrawal Requested". I hopped onto chat and asked about the withdrawal, and was told to contact Roger in accounting. I e-mailed the address in the original e-mail from Roger, and it bounced back. I then used their You must register/login in order to see the link. to ask about the missing funds. I've yet to receive a response.

    I'll be the first to concede that it's only $20 and it's only been five days -- hardly worth making a fuss about -- but if it's so difficult to get a mere $20 back or even get a response, I'd hate to imagine what would happen if I make a deposit and win.

    I'd PAB if I thought it'd do any good, but I don't.
     
  2. Feb 14, 2007
  3. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Dont you hate it when that happens? Seriously, you did pretty well on $20.00, its such a shame that they would risk losing you as a customer for that amount! It's hard to understand. Thanks for the info, it will help others.( id keep after them just for the heck of it!):eek2:
     
  4. Feb 14, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well you should since this is the only way I can track this.

    The "probation" is teetering at the moment - every good point and bad point count right now.

    I'm not too concerned about past issues (but they are always in the back of my head); I'm concerned with how they are operating right now. This is important for me to be able to gauge any improvements on their part.
     
  6. Feb 14, 2007
  7. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    So, you got the Ole Soft Shoe.
    They shuffled you around and got you nowhere.
    I'm truly sorry to hear that.
    But, It's typical Virtual crap.
    It's been years since they've been promising to walk the straight and narrow.
    They didn't, they're not and they aren't going to.
    They're thieves and I promise you they're not going to change.
    Just one question.
    WHY SHOULD THEY?

    [​IMG]
    DANILLE IN DRAG...YOU...ROGER
     
  8. Feb 15, 2007
  9. TravisL

    TravisL Dormant account

    Occupation:
    Computers
    Location:
    USA
    PAB completed, sir. No need to follow up with me on this comparatively small but probably representative issue.
     
  10. Feb 15, 2007
  11. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    what a crappy offer, to give a manager bonus with a 30x playthru and a withdrawal limit of 20 $ - its just ridiculous.
    Maybe the best point is, the "manager" says: You cant say no to free money

    oh yes! we can, as long its from virtual:D
     
  12. Feb 21, 2007
  13. TravisL

    TravisL Dormant account

    Occupation:
    Computers
    Location:
    USA
    I am. I e-mailed them a very simple question on Sunday, using the form on their support site (to This email is not visible to you.): "Please contact me about $97.50 missing from my account." Still no response.

    Hmm... going through my old notes, it looks like in addition to the $1000 I collected last summer from Vegas Strip (after 15 days of waiting), I also was able to persuade Prism to release $890 in winnings in July (after more than 30 days, nine chat sessions, and four e-mails). If they don't want me as a customer -- which is understandable for someone who won almost $1900 off of them -- why would Roger "personally welcome [me] back" and "personally give [me] a $20 Free Chip"? And if they do want me back to theoretically lose my money back, why would they stonewall over $20?

    I'm actually enjoying this one more than the pursuit of the larger amounts -- it's a lot less stressful.
     
  14. Feb 21, 2007
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    TravisL,

    Your powers of persuasion are beyond belief. Prism is one of the casinos that will keep your money whenever you initiate a cashout. A single chat session with their customer service rep is more than enough for me given their damn rude attitude and you have had nine of these. Getting your $890 should be written in the history books. It happens only once in a blue moon.
     
  16. Feb 22, 2007
  17. TravisL

    TravisL Dormant account

    Occupation:
    Computers
    Location:
    USA
    Going a little off topic, because my $20 is at Virtual and I'm about to talk about Prism, but they're one-and-the-same, aren't they?

    I was more shocked than anyone when the Prism withdrawal came through. My guess is that it worked out because

    1) I was sickeningly polite in every chat and e-mail, ending all of them with something like "you have a wonderful day." At one point, a rep said I should trade jobs with her (I think her job must've sucked).

    2) I took down names and times and dropped them in subsequent conversations, saying things like "I talked to so-and-so at 7:15 PDT on Thursday, and he said..."

    3) When they said I needed to contact the manager, I asked politely for his e-mail address, phone number, and specific time that he'd be in the office.

    4) I followed up at that time. When I was told he wasn't in (surprise!) I expressed concern for his health and workload.

    5) When I e-mailed the manager, I put forth my "assumption" that they'd typed in my Neteller number wrong. Right. My real assumption was that they were waiting for someone else to deposit so they'd have money to pay me.

    My favorite thread of conversations went like this (names removed):

    The money arrived the next day.

    Now HighRollersLounge, on the other hand... that was like pulling teeth, and I had to bring Montana Disputes into that one. Another story for another day.
     
  18. Feb 26, 2007
  19. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    You're such a sweet heart! :thumbsup:

    No wonder they paid you so fast, possibly their track record for non-VIP customers. I like the way you kept your cool even though they pulled their own tricks. I guesss in the end your efforts paid off. Nicely done.
     
  20. Mar 24, 2007
  21. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    Virtual Casino Group---RT---Costa Rica---SIX MONTH PROBATION

    Hi Bryan,
    I see that Virtual is still in the Rogue Section and still on SIX MONTH PROBATION.
    The truth is that I haven't been counting the months but, after all the crap about Virtual that has been continuing why keep them on probation?
    You have your thumb on all matters concerning online casinos so I'm sure you've heard about more their lies and bull than I have.
    Wanna make an old man happy?
    Get rid of them and do a write up in your next newsletter how much they REALLY SUCK. :thumbsup:
     
  22. Mar 25, 2007
  23. TravisL

    TravisL Dormant account

    Occupation:
    Computers
    Location:
    USA
    No news yet

    I've emailed them a few times, through their web site and through my regular mail, and not gotten a response. Twice in chat I've been told to call Roger, but his work hours and my available hours to call haven't matched (why should I have to call in the first place?). And one chat session never connected -- I gave up after 5 minutes of waiting:

    Still, I'm trying to come up with a time that I can reach Roger by phone. I've got low hopes.
     
  24. Mar 25, 2007
  25. lanidar

    lanidar Dormant account

    Occupation:
    retired
    Location:
    Avenel, New Jersey
    I thought you were paid? :confused:
     
  26. Mar 25, 2007
  27. TravisL

    TravisL Dormant account

    Occupation:
    Computers
    Location:
    USA
    Oh, no. That was an off-on-a-tangent rant about how long it took me to be paid by Prism last summer. I'm still waiting to find out about my money from Virtual.
     
  28. Mar 25, 2007
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  30. Mar 25, 2007
  31. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    I'm going to try RA one more time... (Last time I tried it, it wouldn't run and crapped out after 2 seconds everytime I fired it up.) :D
     
  32. Mar 25, 2007
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You can always download the MP3 file.
     
  34. Mar 25, 2007
  35. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Got it up and running, and listening as I type... :thumbsup:
     
  36. Mar 25, 2007
  37. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Tuning in :)

    Will the newsletter be online soon? I subscribed, but after you published this week.
     
  38. Mar 26, 2007
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    1 person likes this.

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