I always see posts where people advise that it is always good to contact live chat or CSR for questions concerning a bonus, but then i see posters say that they were given wrong info and now are having problems with withdrawing . This has never happened to me before but what happens then ? What is the best way to find out about a bonus before playing it or claiming it. IMO support should always be knowledgeable about bonuses and casino play. If the agent does not know the answer to a question, then he/she should forward it to the right person.