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Wrong class

Discussion in 'Online Casinos' started by snoddy, Nov 4, 2009.

    Nov 4, 2009
  1. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    This has been some week. Earlier I was asked for my visa verification password from a casino ( separate thread - password request )
    This evening I used a 200% bonus in a rival casino - deposited $70 - total of $210. I managed, thanks to some crazy spins on Hole in one , to wager the x17.
    My balance finished at $960. I tried to cash out $900. I received a message stating that I had exceeded my maximum cashout. What the hell !!!
    I contacted live chat and was informed that I can only cash out $500/day "because of my class "
    They cannot tell me what this means. I have made a withdrawal for the $500. They tell me I can cash out the remainder tomorrow.
    I had to contact them personally and ask for the bonus as I am a victim of the bonus banning nonsense - which they did for me as I had no promotions - a victim of the rival bonus banning crap.
    I had a quick look in the terms and conditions but could find no reference to this "class " thing.
    Does anybody knows what this is.

    Cheers

    Snoddy ( a bit bemused )
     
  2. Nov 4, 2009
  3. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    tradition casino, am i right? ;)
     
    1 person likes this.
  4. Nov 5, 2009
  5. amatrine

    amatrine Crazy Cat Lady webmeister

    Occupation:
    Retired
    Location:
    Arizona City, Az
    There is winning class and loosing class. You won:lolup:
     
    4 people like this.
  6. Nov 5, 2009
  7. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Sorry I can't recall where, but I have read of casinos that limit the amount of a first cashout or for a player that is less than 30 days I believe.

    But what darned difference does it make if it is today or tomorrow?
     
    1 person likes this.
  8. Nov 5, 2009
  9. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    If you won a few thousand or even a jackpot on your first deposit would you really want to forever to be paid because of a $500/day rule?
     
  10. Nov 5, 2009
  11. rockycatt

    rockycatt meistercatt CAG MM

    Occupation:
    carpenter
    Location:
    Boston
    just take the money if it's 500.00 a day thats 3500.00 a week
    call it a annuity :lolup::lolup:
     
  12. Nov 5, 2009
  13. baabaa006

    baabaa006 Experienced Member

    Occupation:
    Programmer
    Location:
    Australia
    Ask them what there deposit limit is for a day. I bet they'd let you deposit more then $500. Any casino with a cash out limit is ridiculous and should be avoided on principal.
     
    2 people like this.
  14. Nov 5, 2009
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Just to be clear, I meant for the casino, what difference does it make. It's not like in a day they will be able to complete a fraud investigation or anything. It will increase their processing fees, so it's hard to see the logic here.

    But I did encounter this term in Bet365's terms:

    I did ask and did not receive a reply as to how long you are a new player.
     
  16. Nov 5, 2009
  17. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    To follow up.
    I received the confirmation email for the withdrawal. It states that I can reverse the cashout for a period of 5 days , not the usual 24 hours , from the cashier. 5 days in the cashier !!!!!.
    Sod that. I contacted live chat this morning and to their credit they flushed the cashout and also flushed the remainder of the balance too once I cashed that out. Thats good.
    As i made the deposit with neteller I wonder if they will get me to make a minimum deposit with a card - I have had to do this before. I have already sent them docs.
    So I now wonder how long they will take to payout. I recently cashed out from Sloto - 24 hours( on a weekend ). Vanguard took 8 days. ( both to neteller )
    I nearly forgot to say - guess what - no promotions now available, my account is flagged not to receive them during a withdrawal.
    Do you think I wil ever get them back.

    Thanks for the feedback

    Snoddy
     
  18. Nov 5, 2009
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Snoddy, I'd like to thank you for bringing this issue to our attention, and following up on it.

    But it does not give other players much guidance without knowing which casino.
     
    1 person likes this.
  20. Nov 5, 2009
  21. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Hi Jasmine, have you not seen my post? ;)

     
    1 person likes this.
  22. Nov 5, 2009
  23. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Thanks eu, I did see your post. But the OP neither confirmed nor denied it. Nor did the casino.
     
    1 person likes this.
  24. Nov 5, 2009
  25. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Hm, he gaved me a "thanks", so that means, it was right and Tropica Casino is the only one, which give a 200% slots bonus with a 17x WR, so it can only be this Casino ;)
     
  26. Nov 5, 2009
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    eu_lowroller, please understand that I am not trying to disagree with you.

    Your latest post says Tropica Casino. Perhaps this is just a typo on your part and you meant to say tradition again.

    I'm not saying your guess is not a good guess, and probably even the right guess. I'm not familiar with every casino's current bonuses, so I can't say if it is the ONLY one with those terms.

    I'm just asking the OP or the casino to confirm which casino. I think it is a very good outcome from LiveChat in flushing the withdrawal for the player. The casino and it's support team should be congratulated for that.

    Thanks again for keeping us up to date. I recall from my days of playing at Rival (not since March 2009) that you could not take another bonus while a bonus was active. Until your processing is complete, you will not know what bonus offers you have. Rival Casinos work in mysterious ways in ways in offering bonuses to players.

    Tradition Casino's owner is the representative here, and I'm PMing her to let her know about this thread.

    She's been very responsive and open to date in her posts, and I hope that if Tradition Casino does impose such a restriction, perhaps she can share why. It is mentioned in another thread that English Harbour has such restrictions for Neteller, Moneybookers and Click2Pay.

    If it is just a necessity to transfer funds requiring sufficient funds a day's notice, then it shouldn't matter what "class" of player you are.

    It does seem like the casino is handling things well to date, and I trust Snoddy will continue to update.
     
    Last edited: Nov 5, 2009
    1 person likes this.
  28. Nov 5, 2009
  29. eu_lowroller

    eu_lowroller Non-Gambler

    Occupation:
    Call Center Agent
    Location:
    Austria
    Oops, sorry, i mixed it up :(
     
  30. Nov 5, 2009
  31. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    To put you fully in the picture

    Tradition Casino.

    I only had 2 promotions both for 15%. I contacted their live chat and they gave me the 200% along with the ridiculous 1919%.
    I thought the 200 was worth a flutter and indeed it turned out to be very productive.
    So all thats left is the amount of time they take to pay. Sent my docs this morning - no feedback as yet from the casino.
    Its likely that I will be bonus banned again. I have checked my tropica account and there is still promo`s in there albeit with high wagers ( depost 50 get 100 bonus - x45 - ouch !!. 100% x 30.
    Continue to get good ones at Sloto. All my others are locked apart from Vanguard.
    All because of a couple of cash outs at Rival casino`s a few months back.
    To finish - I do not know what to make of Tradition - they did give me the bonus - they did flush my withdrawals. Strange 500 daily limit and now my promotions have gone. I think I will reserve judgement until I get paid !!!

    Appreciate the feedback

    Snoddy
     
  32. Nov 5, 2009
  33. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It must be contagious. Since Tropica casino is also a Rival casino, it is important to be sure we are talking about Tradition.

    And search engines pick up names when players are researching casinos, another reason to be clear what casino we are talking about IMO.

    It's been less than 24 hours, so far so good.
     
    1 person likes this.
  34. Nov 5, 2009
  35. snoddy

    snoddy Experienced Member PABnonaccred

    Occupation:
    Health Care
    Location:
    Angus
    I agree - so far so good!
    Logging off - nightshift

    Thanks

    Snoddy
     
  36. Nov 6, 2009
  37. paulyt

    paulyt Experienced Member

    Occupation:
    carer
    Location:
    Sydney
    EDIT: My mistake. Carry on
     
  38. Nov 6, 2009
  39. tradition

    tradition Dormant account

    Occupation:
    Casino manager
    Location:
    malta
    Hi Snoddy :) Can i have your login? I'd like to have a look on your problem. All casinos have classes, but i want to check exactly what happened in your account. Let me know, plz.
     

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