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Would a serious casino ask for this?

Discussion in 'Online Casinos' started by Oebro, Jun 7, 2005.

    Jun 7, 2005
  1. Oebro

    Oebro Dormant account

    Occupation:
    well...it sucks!
    Location:
    Nowhere
    Just got this in a mail from a casino where I'm trying to make a withdrawal:

    'Your withdrawal will be process tomorrow via neteller please state the amount you would like to receive and verify your address and online password.'

    Can they really ask for my password? What should I reply?
     
  2. Jun 7, 2005
  3. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    In my experience NO!

    You haven't made it quite clear but which password are they after, your casino account password or your neteller password. If the latter, definately not.

    If the former, why would they need it. If they need to verify who you are, they would ask for scans of your credit card and or passport. This is standard. I can't understand why they would need your password at all.

    Out of interest, what is the casino in question?
     
  4. Jun 7, 2005
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They should clarify which password they are referring to. Passwords (like credit card numbers) are sensitive information and should not be sent via email.

    Tell them that you do not wish to provide a password, and if there is another form of identifier that they can use.
     
  6. Jun 7, 2005
  7. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Queens Club Casino/Canbet customer service ask for your password on the phone, and I have not been able to convince them that this is not a good idea. If I have to call them now, I simply change my password and change it back afterwords.
     
  8. Jun 7, 2005
  9. Oebro

    Oebro Dormant account

    Occupation:
    well...it sucks!
    Location:
    Nowhere
    I wrote to them and told them I didn't feel comfortable giving up my password by email. They apologized for the inconvenience and I just got the money on my neteller account :thumbsup:

    The casino in question was betcasino.com (Playtech). They have a decent $50 bonus, but they don't have a withdrawal button :eek2: so withdrawing is kinda difficult - but well, I got my winnings after 4-5 emails or so.
     
  10. Jun 8, 2005
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    No cashout button? :confused:
    Ask for password? :eek:
    Serious Casino? :what:
    No, no, no, no, no, no, no, no, no, no, no, NO!
     
  12. Jun 8, 2005
  13. MrWolf

    MrWolf Senior Member

    Occupation:
    Journalist
    Location:
    London
    Running Playtech software they quite naturally assumed you wouldn't actually need a withdrawal button.
     
  14. Jun 8, 2005
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    . . . :lolup:
     
  16. Jun 8, 2005
  17. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Hmmmm. You got your money. I would think twice about playing there again though. There are many casinos around that don't give you nightmares when it comes to withdrawals. Just check out any of the recommended casinos on casinomeister.
     

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