Of course I don't mind at all
Firstly I will say it was 80% my own fault, was madder at myself than I was the casino peeps.
Their is a regular(ish) 100% that BGO send out, roughly once a month on average.
Now I've taken this bonus time and time again and you have to use a bonus code and I've NEVER had a problem....until Friday.
The T&C's of this promo always stated it was a £25 Minimum deposit (pretty much the value of most of my deposits unless I've been withdrawing regular around the different casinos)
99/100 no make that 999/1,000 I always have a quick browse of the terms before taking any bonuses or at new casinos etc etc,
was proud to be able to say I'd never been caught out by Dunover's DRATT.
Having the longest list of various offers across various casinos to chose from Friday (a very rare event these days
) I thought to myself "Not played at BGO in a while, they've had some good feedback on CM lately, I'll have £50 on the Rhino"
Chucked my £25 in (last of budget this week which made matters worse) only for no bonus to be credited
So off to live help I go and for once Its available and I wait, and wait and wait, an hour goes by and I wait some more (not touching balance, eager to play all this time) and finally they answer.
Granted they apologise for the wait (which made me think I was not alone in this 'TRAP') agent takes my personal details and I explain the issue.
"Please hold while I check this" they say and I wait and wait and wait some more........(Total time on live help approx 2 hours!!!)
Finally the agent returns to tell me that the new minimum deposit for this promo is no longer £25, it is now £40!!!!!! (Maybe pennies to then but that's like nearly 1/3rd of my budget hence the £25 max deposits I make)
Tells me that they cannot add the bonus, even as a one off or as good will but that they've given me 20 FS on Flowers Christmas Edition for all the waiting around to be dealt with.
You can imagine my mood at that time, kept my composure and remained polite on chat but I really wanted to punch a few things, including myself
As I say mainly my own fault but when you take a promotion that you've taken umpteen times in the past you don't expect changes, especially as big a jump from £25 to £40.
Seriously pissed me off and the mood and planned session for the night was wrecked. Low rolled DOA with most of it, praying for a 5 scatter or WL so I could withdraw it all and sit smug with myself thinking, "I wouldn't have got all your dosh if I'd had the bonus"
Oh Well we live and learn, bet you wish you never asked after all that to read lol