Worse loyalty program on net?

So far from my experience the casino has been top class,

It is always good to make sure every think is in order before going for accredited, But no mater how far sorted you are there is always going to be some complainers, There is a couple of things I could see cropping up and thats (as per this thread) points program & the bonus with only cash counts,
I personally have no quibbles about the bonus side but would be nice to skint out on a site and than have enough points to buy a few spins :) with some points, The way the points are now I would have to empty my bank just to accumulate enough points for 5 extra spins.
But as long as there is a rep for site than it put players on ease, Especially if not accredited, Well it certainly does me any way
 
Any update on this?
For example, I am around $1,000 down at your casino and I am still over $2,000 wagering away from earning a whopping $10 with x35 WR as a loyalty reward things stand.
Your CS is top notch but I'm getting dreadful results at your casino and this awful loyalty program is just adding insult to injury.
 
Hi JackMack,

Sorry, but I don't have any concrete plans for you yet. We did have our first meeting about this topic yesterday, and coming Friday we'll have our second meeting. I really do my best to have something concrete before the weekend. I will keep you posted.

Enjoy your evening!
 
Hi JackMack,

Sorry, but I don't have any concrete plans for you yet. We did have our first meeting about this topic yesterday, and coming Friday we'll have our second meeting. I really do my best to have something concrete before the weekend. I will keep you posted.

Enjoy your evening!

thanks for the update, glad to know you are still on it. :thumbsup:
 
Hi all,

First of all, thank you all for the feedback. There’s nothing more valuable then feedback from our players.

We did some comparisons between loyalty programs, and we agree that we need to change a few things. You’re absolutely right, our shop items were too expensive. I also agree on the fact that we can be more creative with our shop items.

Below are the points I’ve discussed with the marketing team today:

•Pricing of all shop items in the “promotions” category will be cut in half. The changes have already have been made.
•The pricing of other shop items will also be reviewed.
•We’ll add new products to the Loyal Panda shop soon. We will be more creative with the items we add.
•We’ve scheduled some brainstorming sessions on how to improve the shop as well.

I understand that an attractive loyalty shop is more than just a shop with favourable pricing. Nevertheless I’m very happy we were able to cut our prices today. The shop is now on our agenda, and I will personally make sure that more changes will follow.

I do ask you to have a little patience to see more improvements, I’m about to visit Vegas at the end of next week, and as much I love the panda, I need some vacation time as well;) Other people will be working on the shop in my absence though.

Enjoy your weekend everyone!
 
Hi all,

First of all, thank you all for the feedback. There’s nothing more valuable then feedback from our players.

We did some comparisons between loyalty programs, and we agree that we need to change a few things. You’re absolutely right, our shop items were too expensive. I also agree on the fact that we can be more creative with our shop items.

Below are the points I’ve discussed with the marketing team today:

•Pricing of all shop items in the “promotions” category will be cut in half. The changes have already have been made.
•The pricing of other shop items will also be reviewed.
•We’ll add new products to the Loyal Panda shop soon. We will be more creative with the items we add.
•We’ve scheduled some brainstorming sessions on how to improve the shop as well.

I understand that an attractive loyalty shop is more than just a shop with favourable pricing. Nevertheless I’m very happy we were able to cut our prices today. The shop is now on our agenda, and I will personally make sure that more changes will follow.

I do ask you to have a little patience to see more improvements, I’m about to visit Vegas at the end of next week, and as much I love the panda, I need some vacation time as well;) Other people will be working on the shop in my absence though.

Enjoy your weekend everyone!

Excellent, part of loyalty is being willing to listen and change.
More match bonus promotions would go down well also, especially 100% match even if these needed to bought with points.
That way you would be giving promos only to genuine players.
But don't make them too expensive as many casinos have much better bonus offers than Royal Panda to all customers without other requirements.
50 points for 50% and 100 points for 100% would be my suggestion but with perhaps a limit of one or two per week max being able to be taken.
Remember 100% match bonuses with x35 (B) WR still have a neg ev on 95%+RTP slots. (think I'm right on that :cool:)
Enjoy your jollies.
 
Update

Made 45 consecutive losing deposits at this S hole and even though been hitting 1 bonus every 300 spins that pay nothing since forever couldn't even hit a single bonus round with my compa plus deposit + bonus. Nice.
Just letting people know they should stay well clear of this place if they want to win once in a hundred years.
Grteat CS and quick payouts but what is the point when you get 75% RTP and can never win off 40 deposits?
 
Made 45 consecutive losing deposits at this S hole and even though been hitting 1 bonus every 300 spins that pay nothing since forever couldn't even hit a single bonus round with my compa plus deposit + bonus. Nice.
Just letting people know they should stay well clear of this place if they want to win once in a hundred years.
Grteat CS and quick payouts but what is the point when you get 75% RTP and can never win off 40 deposits?

Calm down mate - you know that it's not RP to blame for. Let me guess, you were playing DoA?
 
Made 45 consecutive losing deposits at this S hole and even though been hitting 1 bonus every 300 spins that pay nothing since forever couldn't even hit a single bonus round with my compa plus deposit + bonus. Nice.
Just letting people know they should stay well clear of this place if they want to win once in a hundred years.
Grteat CS and quick payouts but what is the point when you get 75% RTP and can never win off 40 deposits?


Its called gambling mate, I do it every day and lose, Its not good, Even mino depos like £14 -£17 on 19p - 30 bets money gone in minutes, Its why I take bonus as extra play and always a chance of hitting a big one and if do then wager no probs,

I know where your coming from low as deposits 20 take a bonus and next thing I am on 100 - 200 and time clear wager £4 Its not good

Calm down mate - you know that it's not RP to blame for. Let me guess, you were playing DoA?

Every body needs to let there stress out, When constant losing than can you blame them, I had my hat on for time and still believe in dodgy practice, NOT bothered, What ever money I got its got, No point saving to be called a tight arss, Got many mate that are tight and would not piss on them if on fire,
 
Every body needs to let there stress out, When constant losing than can you blame them, I had my hat on for time and still believe in dodgy practice, NOT bothered, What ever money I got its got, No point saving to be called a tight arss, Got many mate that are tight and would not piss on them if on fire,

:confused:
 
Hi all,

I'm Melvin, if you'd like to know more about me you can read my introduction thread

To follow up on Peter's previous post:

While Peter is on holiday and enjoying life, we have continued working on our shop!

Besides the previously announced price changes, we have now added three more popular games as a choice for free spins. To help out low stakes players, and allow them more chances to benefit from our shop as well, we even added 10 free spins for Starburst for only 150 LP Points. This means that we dropped price of our cheapest shop item from 500 to 150 LP Points.

The three added items are:
• 10 free spins for Starburst – 150 LP Points
• 10 free spins for Gonzo – 250 LP Points
• 10 free spins for Dead or Alive – 250 LP Points

And I promise you that we won't stop here! We will continue to listen to your feedback, and add or change items where we agree that they would make sense.

Some things that I have seen mentioned:
- Cash instead of bonus
- Deposit bonus (higher value) instead of No Deposit bonus

Should you have any more feedback or suggestions, please do tell us! Hopefully our recent changes show you that we're always willing to listen and act on good feedback.

- Melvin
 
Hi all,

I'm Melvin, if you'd like to know more about me you can read my introduction thread

To follow up on Peter's previous post:

While Peter is on holiday and enjoying life, we have continued working on our shop!

Besides the previously announced price changes, we have now added three more popular games as a choice for free spins. To help out low stakes players, and allow them more chances to benefit from our shop as well, we even added 10 free spins for Starburst for only 150 LP Points. This means that we dropped price of our cheapest shop item from 500 to 150 LP Points.

The three added items are:
• 10 free spins for Starburst – 150 LP Points
• 10 free spins for Gonzo – 250 LP Points
• 10 free spins for Dead or Alive – 250 LP Points

And I promise you that we won't stop here! We will continue to listen to your feedback, and add or change items where we agree that they would make sense.

Some things that I have seen mentioned:
- Cash instead of bonus
- Deposit bonus (higher value) instead of No Deposit bonus

Should you have any more feedback or suggestions, please do tell us! Hopefully our recent changes show you that we're always willing to listen and act on good feedback.

- Melvin

Hi Melvin, thanks for your effort - very much appreciated and it's great to see that some suggestions materialized.

However I'd like to point out some points to optimize things even further. I assume you use lowest denomination for the free spins which makes the prizes incomprehensible.
- Dead or Alive 0.09/spin for 250 LP
- Starburst 0.10/spin for 150 LP
- South Park: Reel Chaos 0.20/spin for 250 LP
- Gonzo's Quest 0.20/spin for 250 LP
- Twin Spin 0.25/spin for 250 LP
- Wonky Wabbits 0.30/spin for 250 LP


That might need some adjustment. Could you also think of implementing higher amounts of free spins for discounted LP?
Also, as you mentioned Cash instead of bonus and Deposit bonuses in addition to No Deposit bonuses are worth consideration.

I hope I will see you guys in the BBF soon .
 
Hi Melvin, thanks for your effort - very much appreciated and it's great to see that some suggestions materialized.

However I'd like to point out some points to optimize things even further. I assume you use lowest denomination for the free spins which makes the prizes incomprehensible.
- Dead or Alive 0.09/spin for 250 LP
- Starburst 0.10/spin for 150 LP
- South Park: Reel Chaos 0.20/spin for 250 LP
- Gonzo's Quest 0.20/spin for 250 LP
- Twin Spin 0.25/spin for 250 LP
- Wonky Wabbits 0.30/spin for 250 LP


That might need some adjustment. Could you also think of implementing higher amounts of free spins for discounted LP?
Also, as you mentioned Cash instead of bonus and Deposit bonuses in addition to No Deposit bonuses are worth consideration.

I hope I will see you guys in the BBF soon .

Hi Hedgehok,

Thank you for your reply and your suggestion!

We have just reduced the cost of 10 free spins for Dead or Alive to 150 LP Points, just like the Starburst spins.

We will leave all other spins at their current cost, as we don't feel like increasing the cost for Wonky Wabbits free spins. Should you want to go for the best value, I guess Wonky Wabbits is the way to go ;)
 
Hi Hedgehok,

Thank you for your reply and your suggestion!

We have just reduced the cost of 10 free spins for Dead or Alive to 150 LP Points, just like the Starburst spins.

We will leave all other spins at their current cost, as we don't feel like increasing the cost for Wonky Wabbits free spins. Should you want to go for the best value, I guess Wonky Wabbits is the way to go ;)

Thank you,

I just checked out with 10 free spins on DOA, No way was I buying 10 spins on burst, It was hell of an expensive shop as only had 160 points,

Only thing is you Currier needs a rocket in there engine, Up to two days to get spins :mad: Amazon do not take that long to get something to your front door :)
 
Thank you,

I just checked out with 10 free spins on DOA, No way was I buying 10 spins on burst, It was hell of an expensive shop as only had 160 points,

Only thing is you Currier needs a rocket in there engine, Up to two days to get spins :mad: Amazon do not take that long to get something to your front door :)

Luckily "Up to two days" doesn't mean it will actually last that long! I guess if you look in your account now, there is already a chance that your spins will be there ;)
 
Is this the right place for this?


The promotion runs between 00:01 GMT on Thursday 1st October and 23:59 GMT Sunday 4th October.
Customers needs to turnover £100 on slot games only to collect 1 Free spin.
The Free spins are available on the following games: Spiderman: Attack of the Green Goblin/The Incredible Hulk 25 Lines/Iron Man 2/Iron Man 3/ Mr Cashback/Desert Treasure/Halloween Fortune/Frankie Dettori's Magic Seven.
Maximum Free spins daily payment is set at 50.
Turnover required to get the Free Spins will be calculated on real money bet only.
The Free spins will expire if they are not used within 72 hours of being credited.
Each Free Spin offer will be set up with 1 coin to a value of 0.01 across the maximum amount of lines/ways available.
 
More good news about the Royal Panda loyalty program. :)

We've just added "Royal Spins" to the Loyal Panda Shop. You can buy 5 spins ($2/spin) for 800 Loyal Panda Points.

They are currently available for the games:
- Twin Spin
- Jack and the Beanstalk
- South Park: Reel Chaos

More changes to our loyalty program and shop are still on the way, but we're hoping that you are happy with our recent changes. Any input and/or feedback will always be appreciated!

Is OP already willing to take back his words? :D
(Don't worry, we will still keep improving our offer for loyal players even if you do!)
 
More good news about the Royal Panda loyalty program. :)

We've just added "Royal Spins" to the Loyal Panda Shop. You can buy 5 spins ($2/spin) for 800 Loyal Panda Points.

They are currently available for the games:
- Twin Spin
- Jack and the Beanstalk
- South Park: Reel Chaos

More changes to our loyalty program and shop are still on the way, but we're hoping that you are happy with our recent changes. Any input and/or feedback will always be appreciated!

Is OP already willing to take back his words? :D
(Don't worry, we will still keep improving our offer for loyal players even if you do!)

Never put any hope in commendation by players but that certainly is an excellent addition - no doubt about that.

I recently bought a €50 bonus in your shop and managed to withdraw on that so I'm particularly happy about all the changes that have been made. Thanks again for your efforts to improve the loyalty scheme. :thumbsup:
 
Never put any hope in commendation by players but that certainly is an excellent addition - no doubt about that.

I recently bought a €50 bonus in your shop and managed to withdraw on that so I'm particularly happy about all the changes that have been made. Thanks again for your efforts to improve the loyalty scheme. :thumbsup:

Here we go with the big spenders :D

I just worked out for me to earn the 5 super spins I would need to wager 8k that's abit rich for my likening, I appreciate it is extra bonus and stuff, I am sure If I wagered 8k at a certain site I would have a lot more in return all wager free,

Please note I am not moaning, Something is better than nothing, Just a bit step for me to try gaining a few spins
 
I just want to thank everyone who contributed to this thread so far once again. If your name is in the list below, I would like to offer you 5 Royal Spins on one of the above mentioned games. Just PM me your Royal Panda username, and your preferred game.

JackMack
spintee
hedgehok
Angel81
Deeplay
jonmincher
asadzareef89
Casino2014man
citizenx
Matti
 
^^^^^

another reason why its so good to have on board reps, Always show appreciation for us players

Many thanks and message sent,
 

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