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Wors Loyalyty points rulez - Go Wild / Wild Jackpots

Discussion in 'Casino Complaints - Bonus Issues' started by FAZI1, Nov 23, 2015.

    Nov 23, 2015
  1. FAZI1

    FAZI1 Experienced Member

    Punta Cana
    They set up minimum loyalyty points to reedem - 5000 points - 50 000$ wageining in slots a lot more in table

    ( Consider with other microgaming brands where minimum to reedem its 500/1000 points. ( for 5/10$)

    - Loyalyty points dissapired affter 3 months so in Go Wild Wild Jackpots players need make wagering 50 000 $ ? in 3 months period to got some money from loyalyty points.

    - Loyalyty points add like a bonus money with 35 x wagering ?......... usually this shoud be set up like a real money ?

    So basicly in this case this future is only for high rollers medium / low rollers usually not make 50 000$ wagering in 3 month period........

    - Other microgaming casino offered loyalyty points like a real money with minimum amount to reedem 1000 not 5000 points .!

    Im make points beacose im make a lot deposit with them over 1000$ in last period im remember last time im claim 500 points in Wild Jackpot for 5$ now im colect close to 3000 points try reedem to 30$ free bonus and not possible then change set up to minimum points avalible to reedem from 500 up to 5000 points( 10 x more) - 50 000$ wagering ( points dissapired after 3 months ... So in this case this points i uslles for small /medium rollers players only for highrollers .

    Why minimum amount for reedem is higher then in rest microgaming brands ? and is not possible conect unders group brands - go wild points - wild jackpots points hmm strange ..... Under other microgaming brands conect lovyalyty points future work without problem example casinorewards microgaming group players can conect points beetwen brands to sumary amount and reedem it without problem - In this group is only 2 brand and they not only set up Very high minimum amount points to reedem but locked conect points bettwen Go Wild - Wild Jackpots.
    1 person likes this.
  2. Nov 28, 2015
  3. partyhummel

    partyhummel Senior Member mm1

    ex broker
    betty ford clinic

    now i know why they didn´t want to top me up from 3000 to 5000. ;-) hahaha. i thought that only would be 2 euro^^

    they should not disappear until you avoid any play for a certain time. would recommend to ask their rep, here.

    imo they are good and cannot complain about their service or promos (did not test withdrawals, though, since ladyluck has divorced from me)

    why don´t you play e.g. at tradacasino - they have an outstanding polayer reward offer, cashout within hours, sometimes minutes, outstanding support - and lots of microgaming and other providers, too...
  4. Nov 28, 2015
  5. klauskunterbunt

    klauskunterbunt Experienced Member MM

    I had yesterday a little compliant with them due to misleading Bonus promise...

    Sie chatten gerade mit Hannah.
    Hannah: Herzlich Willkommen auf unserer wilden Casino, nette Chat mit Ihnen heute :)
    Ich: Hallo Hannah
    Ich: I got a sms from you
    Ich: german or english?
    Ich: hallo?
    Hannah: Hey, und wenn Sie wollen, kann ich es schaffen, die Sie auf Deutsch zu unterstützen, indem Sie Google Translate
    Ich: no problem, lets talk english
    Ich: I got a sms from you for a surprise offer.i should go to the special offers tab. Where is it?
    Hannah: Allow me a few moments and I will gladly check everything for you right away
    Ich: I can not find something lie a "special offers tab? Thanks in advance
    Ich: like
    Hannah: Thanks for your time
    Ich: np
    Hannah: I have checked and indeed you have a very special Limited PRomotion available for you today
    Hannah: And for a next dpeosit of 50 you can claim a tremendous set of 400 Free Spins on Rabbit in the Hat
    Hannah: While if you can manage a deposit of 100, a much wilder 100% Bonus
    Ich: ok thanx a lot. How much wagering?
    Hannah: You will have a wagering of 35X for the winnings from Free Spins and of 40X for the percentage Bonus
    Ich: ok i dep 100 and get a 100% Bonus and freespins?
    Ich: or one bonus for 50 or 100?
    Hannah: For a deposit of 100 I can manage to add a great EUR 100 Bonus on top
    Hannah: And you will start with a much wilder total of EUR 200
    Ich: ok i made a deposit of 100 but no Bonus or spins ?
    Hannah: All set and you can enjoy a great 100% Bonus for your deposit right away
    Ich: thank you for friendly help
    Hannah: Always a pleasure, have a great day from here on now, and a wonderful time here at our wild Casino :)
    Ich: bye

    After loosing the money i wanted to play the freespins, but no freespins for me. Went to chat asked and she answered that there are no freespins in my account. She have doublechecked everything...So i said thx and bye.. :(

    Or was it my fault and i did understood her totally wrong with my bad english?
    "Hannah: Hey, und wenn Sie wollen, kann ich es schaffen, die Sie auf Deutsch zu unterstützen, indem Sie Google Translate
    Ich: no problem, lets talk english"...............:eek2:
  6. Nov 28, 2015
  7. partyhummel

    partyhummel Senior Member mm1

    ex broker
    betty ford clinic
    leider falsch verstanden...

    die liebe hannah meinte: für 50 euro deposit gibts die 400 freespins auf dem bekloppten hase im hut slot und für 100 euro einzahlung gibts die 100 euro bonus mit schlechteren bedingungen. der bonus für die 50 euro wäre übrigens mehr als 100% gewesen, vom spinwert aus gerechnet.

    das war nicht so super, das angebot. Aber von ihr durchaus verständlich formuliert.

    Nicht zu sehr ärgern. Ich persönlich finde Bonus mit wr ohnehin totalen mist.... habe ich früher mal anders gesehen, wenn du aber bedenkst, dass das casino bei jedem spin 3-5% abknabbert dann kannst du dir leicht ausrechnen, warum so gern bonus mit wr angeboten wird.

    bei gowild habe ich auch mal eingezahlt, hatte aber kein glück. Bin aber soweit davon überzeugt, dass sie ganz gut sind.
    1 person likes this.
  8. Nov 29, 2015
  9. klauskunterbunt

    klauskunterbunt Experienced Member MM

    Hi Hummel,

    vielen Dank für die Antwort!
    Ich dachte halt "on Top" wäre tatsächlich als "zusätzlich zu"..gemeint.
    Soviel zu:"lets talk english..."^^
  10. Nov 29, 2015
  11. partyhummel

    partyhummel Senior Member mm1

    ex broker
    betty ford clinic
    das hätte die liebe hannah auch besser mal explizit darstellen können... immerhin war ihr klar, dass du kein muttersprachler bist. anstattdessen prahlt sie damit rum, dass sie den google translator benutzen kann...

    nicht wirklich sehr kundenfreundlcih imho...

    however, whenever reading any of your post i think your english is good. I guess you needn´t use any translator-crapp for it. :)

    I personally like gowild and wild jackpots a big lot - especially, because gia is so nice. maybe you should ask her if she can arrange something for you? i mean - you just played a more risky style and busted, because you were convinced there are emergenca freespins waiting for revival i am sure...?
  12. Dec 2, 2015
  13. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    GoWild Malta forum rep.

    It seems there was a bit of a misunderstanding regarding our loyalty programs.

    You can read all about our loyalty programs You must register/login in order to see the link.and You must register/login in order to see the link.in case you want to see all the details. Yet I would also like to clarify everything here on the forum, so you will see that our loyalty program is actually very competitive and offers a lot of benefits to our members.

    First of all, members who play slots will receive at least 1 loyalty point for each $1 bet. So they will be able to redeem the points after wagering only 5000. As they wager more and their loyalty tier increases, the loyalty points accumulation speed is also increased by 5%, 15%, or 20%, depending on the tier. Additionally, we regularly offer loyalty points specials, which allow players to receive double or triple loyalty points for wagers made on certain slots.

    Furthermore, the points will expire after 120 days since the last bet made in the casino on that account. So if members are active and they wager regularly in the casino, then that is not an issue.

    And the loyalty points can be redeemed as bonus or cash credits, depending on the loyalty tiers. In case members are wagering regularly and they increase their loyalty tier to Gold or higher, then they will receive cash credits for their points, without any wagering requirements.

    Finally, I would like to add that we are always striving to improve our rewards program and our services, so in the future we might actually decrease the minimum amount of loyalty points needed in order to redeem them. We will keep you posted on this, of course.

    I hope that clarifies everything, yet in case there are any other questions or concerns, please do not hesitate to PM me.


    PS: @klauskunterbunt: Could you please PM your username so I can look into this for you?
    3 people like this.
  14. Dec 2, 2015
  15. klauskunterbunt

    klauskunterbunt Experienced Member MM

    Hi Gia,

    thanks a lot for the freespins!! :thumbsup:
    1 person likes this.

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