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Worried(long)

Discussion in 'Online Casino and Poker Complaints - old section' started by n1stunnor, Nov 7, 2004.

    Nov 7, 2004
  1. n1stunnor

    n1stunnor Dormant account

    Location:
    cali
    Hello everyone.Have been a lurker for a few weeks,first post right now.

    I have played poker(mainly online) for about the last 2 years and i recently decided to hit some casino's up.I had some success at a few sites,including VegasUSA and KingNeptunes.Now i know it is still early,etc..but i'm worried because support says both of the w/d's at both sites are under investigation because i played "excluded games".Should i be worried or is the following standard practice with these casinos?....

    VegasUSA-
    On October 31st i deposited $50 via neteller and received the $50 match bonus.I go immediately to the BJ table and bet the $100 and got a blackjack.Up to $250.Bet $100 again and push.Bet $100 again and get another blackjack.Up to $400.Bet $100 again and win.Up to $500.Then i go play slots for awhile until i meet the wagering requirements($50x1 + $50x10=$550).I lost $250 on the slots so my balance is now $250.I request a neteller withdrawel the same day after i have verified with support over the phone that i have met the wagering requirements.So far so good..or so i think.

    I just called support about 30 minutes ago to check on my withdrawel status and the guy says that my account is under investigation because i played an "excluded" game.I go on to tell him that i read the terms and conditions of the bonus.etc before i opened an account and before i deposited.Nowhere in the T&C's does it say that you can't play Blackjack.It does say that play on Blackjack(and a few other games) do not count toward the wagering requirements.I was fully aware of that and i played well over $550 on the slots alone to meet the wagering requirements.

    He says that he thinks they recently changed the terms and conditions so that you can't wager at all on excluded games with the bonus.Well,that would be fine and dandy if they had that in print so the customer(me) could see it before i took up the offer.He fully agrees with me and he reads the T&C's from his end and sees the same thing as me.He told me to call and ask for the auditing department on Monday and explain all this to them.So i will do that.Hopefully they realize that i fully complied with all of the terms and conditions,as posted on their web site,when i signed up and took the offer and they pay me in full.Terms and Conditions posted below(yes i copied and saved them from their web site just in case they try and change them on the site before this is resolved).
    --------------------------------------------------------------------------
    Terms & Conditions
    $50 Welcome Bonus

    Eligible new players claiming the promotion will be credited with a $50 bonus when they make their first real money deposit of $50 or more at the casino.
    Details of how to claim the promotion are noted on the welcome bonus page on the web site.
    In order to successfully submit a bonus claim, players must submit the special promotion code provided on the site page and in their welcome e-mail.
    Players must claim their bonus using the claim form provided.
    Once the claim has been successfully submitted, the bonus amount will be credited to the player's casino account immediately.
    Players must claim the bonus within 10 days of opening their casino account. Players claiming after this time will no longer be eligible for the Welcome Bonus.
    This offer may NOT be used in conjunction with any other sign-up offer.
    The $50 bonus is only valid against a New Player's first deposit at VegasUSA Casino.
    This promotion is subject to the casino's terms and conditions of use.

    Eligibility


    Eligibility is limited to New Players who register a Real Money Account at VegasUSA Casino between November 1st 2004 and November 30th 2004.
    Strictly one Real Account per Household is permitted. If you already have an account at VegasUSA Casino, you are NOT eligible for this offer.
    Employees, officers and directors of VegasUSA Casino, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for entry. The same terms shall apply to the direct families of such persons.

    Minimum Wager Requirements

    Please note that Players must wager at least one time the deposit plus 10 times the bonus amount (($50x1)+($50x10) = $550) before making any withdrawals. This is in the interest of fair Casino play considering that any wager at our Casino can return a sizeable winning.
    Danish, Israeli, Chinese and Polish players at VegasUSA Casino will be required to wager two times the deposit plus twenty times the bonus amount (($50x2)+($50x20) = $1,100) before making any withdrawals.

    This offer excludes play on Blackjack, Baccarat, Craps and Roulette tables and all forms of Jacks or Better Video and Power Pokers. Wagers placed at these games will not be deemed as fulfilling the promotion's minimum wager requirement.

    Wagering requirements and game exclusions apply according to the date You claim Your bonus and not the date You registered at the casino.
    Promotion Abuse


    Non-compliance with these terms and conditions shall be deemed to be 'Promotion Abuse' and as such shall give the VegasUSA Casino Management the right to at its sole discretion take the following actions against such abusers:
    All winnings on any account/s opened will be null and void and all withdrawals will be cancelled where play has been deemed abusive.
    Abusing Player accounts may be terminated with immediate effect.
    Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino.
    --------------------------------------------------------------------------

    KingNeptunes-
    On October 30th I deposited $50 via neteller and received $100 bonus.Immediately threw the $150 on a hands of BJ and got a blackjack.Up to $375.I then play 10 hands in a row at $25 a pop and after the 10 hands im up to $500.

    I then go play slots for 5 hours straight and more than meet the wagering requirements($50x1 + $100x20=$2050) on the slot machines.I managed to hit for around $100 a few times on Skull Dugery/King Cashalot/Tomb Raider and hit the King Cashalot machine for $502.50 on the max $2.25 bet.After the 5 hours and after i had verified with support over the phone that i had met the wagering requirements,i requested a neteller withdrawel for my balance-$1100 that same night.

    While i was checking my w/d status at VegasUSA,i also had him check my w/d status at King Neptunes.He tells me that this account is also under investigation for the same reason as VegasUSA(played an "excluded" game).But the T&C's at King Neptunes are pretty much the same as VegasUSA's(copied and pasted from their site below).Nowhere does it say that you CAN'T play at all on BJ.Once again,it does say that wagers on these "excluded" games will not be counted toward meeting the wagering requirements,but that is a far cry from saying "if you play blackjack,you won't receive any winnings".So i will have to call the auditing department on Monday to tell them this for my King Neptunes account also.

    The thing that got me worrying is when the support guy on the phone told me of what has happended in the past.He says that they have taken away all winnings and just give you back the deposit.Hopefully they don't do this to me as i fully abided by the T&C's as posted on their website at the time i signed up.Anyway,thanks for listening.I'll post an update on Monday after i call the auditing department.
    --------------------------------------------------------------------------
    Terms & Conditions
    200% WELCOME BONUS

    Eligible new players claiming the promotion will be credited with a 200% bonus, up to a maximum of $100, when they make their first real money deposit at the casino.
    Details of how to claim the promotion are noted on the welcome bonus page on the web site.
    In order to successfully submit a bonus claim, players must submit the special promotion code provided on the site page and in their welcome e-mail.
    Players must claim their bonus using the claim form provided on the web site.
    Once the claim has been successfully submitted, the bonus amount will be credited to the player's casino account immediately.
    Players must claim the bonus within 10 days of opening their casino account. Players claiming after this time will no longer be eligible for the Welcome Bonus.
    This offer may NOT be used in conjunction with any other sign-up offer.

    The 200% bonus is only valid against a New Player's first deposit at King Neptune's Casino.
    This promotion is subject to the casino's terms and conditions of use.

    Eligibility


    Eligibility is limited to New Players who register a Real Money Account at King Neptune's Casino between November 1st 2004 and November 30th 2004.
    Strictly one Real Account per Household is permitted. If you already have an account at King Neptune's Casino, you are NOT eligible for this offer.
    Employees, officers and directors of King Neptune's Casino, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for entry. The same terms shall apply to the direct families of such persons.

    Minimum Wager Requirements

    Please note that Players must wager the deposit amount at least one time plus twenty times the bonus amount (i.e.($50x1)+($100x20) = $2,050) before making any withdrawals. This is in the interest of fair Casino play considering that any wager at our Casino can return a sizeable winning.
    Danish, Israeli, Chinese and Polish players at King Neptune's Casino will be required to wager the deposit amount two times plus forty times the bonus amount (i.e.($50x2)+($100x40) = $4,100) before cashing in.

    This offer excludes play on all forms of blackjack, baccarat, craps and roulette tables, and all forms of Jacks or Better Video and Power Pokers. Wagers placed at these games will not be deemed as fulfilling the promotion's minimum wager requirement.
    Wagering requirements and game exclusions apply according to the date you claim your bonus and not the date you registered at the casino.


    Promotion Abuse


    Non-compliance with these terms and conditions shall be deemed to be 'Promotion Abuse' and as such shall give the King Neptune's Casino Management the right to at its sole discretion take the following actions against such abusers:
    All winnings on any account/s opened will be null and void and all withdrawals will be cancelled where play has been deemed abusive.
    Abusing Player accounts may be terminated with immediate effect.
    Players found to be abusing promotions may be barred from receiving further promotional offers at the Casino
     
  2. Nov 7, 2004
  3. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    Touching excluded games before you have done the WR is always dodgy!

    Good luck with the withdraw!
     
  4. Nov 7, 2004
  5. mucullus

    mucullus Experienced Member

    Location:
    Germany
    The terms aren't very clear to me. I think this results from a discrepancy between the terms "this offer excludes...." and "will not be deemed as fulfilling wr". The first one sounds like these games are completely forbidden to play, the second one can be understood as they just don't count for wager requirements but you may play them.
     
  6. Nov 7, 2004
  7. jerseyguy11

    jerseyguy11 Dormant account

    Location:
    new jersey

    i always hit the blackjack tables after any bonus. the casino doesnt state that you cannot play blackjack at all. They just state you cant reach the WR by blackjack.

    most reputable casinos dont dwell on these issues of "excluded games" etc.

    I remember I took a 400 bonus at a MG casino which only 1/3 or something could be met by playing blackjack.

    I played $15k in blackjack bets and maybe $200 in slots. I fell way short of meeting the WR but the casino let me cashout all of it anway. Most casinos just dont want to see you wager the very minimum because it looks like your taking advantage of them.

    But anyway, your right, unless the casino puts in their T&C that you specifically cannot play blackjack AT ALL after you accept a bonus, they can't argue when its time to cashout (assuming you met their WR on slots afterwards).
     
  8. Nov 7, 2004
  9. Stanford

    Stanford Dormant account

    Location:
    USA
    Any reasonable explanation of those terms is that it doesn't count towards the Wagering Requirements. If it meant "will void the bonus" it would say "will void the bonus".

    These casinos are both on CasinoMeisters recommended list. If you have a problem, pitch a bitch. Keep it nice (like you have) and don't sweat it.

    Maybe someone who has connections with these casinos can point them to this thread.

    Stanford
     
  10. Nov 7, 2004
  11. n1stunnor

    n1stunnor Dormant account

    Location:
    cali
    Thanks for the replies guys.I'm going to wait until Monday to call and talk to their audit department to find out for sure whether they're going to pay me or not.I don't want to jump the gun here,as they haven't told me yet that they aren't going to pay me,just that my accounts are under investigation for playing excluded games.

    And the terms are very unclear like some of you have mentioned.I took it to mean that you CAN play the excluded games,they just don't count toward the WR's.

    If they meant for it to be that you can't play those games at all once you've received the bonus,then their wording is shady at best and should really be fixed.I'm sure lots of newbs like myself could also be "trapped" by they way they have it written,if indeed they decide not to pay.
     
  12. Nov 8, 2004
  13. n1stunnor

    n1stunnor Dormant account

    Location:
    cali
    So i just got off the phone with an accounts manager at King Neptunes/VegasUSA and i pleaded my case.The lady said that i would most likely be paid and that my w/d's are still under investigation because they want to make sure i'm not linked with some team.Looking good so far..will post more once "more" happens.
     
  14. Nov 9, 2004
  15. n1stunnor

    n1stunnor Dormant account

    Location:
    cali
    Both casinos paid me in full today.Thank you King Neptunes and VegasUSA!
     
  16. Nov 10, 2004
  17. sirius

    sirius Senior Member

    Location:
    UK
    Well why did they find it necessary to do this to other players?
     
  18. Nov 10, 2004
  19. n1stunnor

    n1stunnor Dormant account

    Location:
    cali
    I have no idea.

    He told me(off the record) of a specific case in which a long time customer had been given some kind of bonus which he ran up to 4 figures playing blackjack.The loyal customer tried to withdraw it and the casino voided all the winnings and just gave him back the bonus in his account.Doesn't make sense,just what he told me.
     

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