Worried about my withdrawal not coming! Jackpot win!

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Thanks! How do you go about contacting Renee (aside from in the forum thread?)
Hi, Renee is apparently out of the office for an extended period so she's contacted me to ask you to email her and she'll try to get your issue sorted. Check your private messages for details. Feel free to ping me if there are any problems.
 

casino love 1982

Newbie member
Joined
Jul 22, 2021
Yay! I got an email from Risk Management saying my payment documents are approved and my payment is going to be sent on the next batch of payments (not sure when or how that part works) :) Thank you to Max and Renee for their help!!!
I went in this morning and still shows pending with the option to reverse so I guess it will stay like that until they send the funds
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Yay! I got an email from Risk Management saying my payment documents are approved and my payment is going to be sent on the next batch of payments (not sure when or how that part works) :) Thank you to Max and Renee for their help!!!
I went in this morning and still shows pending with the option to reverse so I guess it will stay like that until they send the funds
Stay strong, don't reverse and enjoy!
 

DeidreB

Experienced Member
PABaccred
PABnononaccred2
PABnononaccred2
Joined
Jul 16, 2019
Location
East ST Paul, Manitoba, Canada
HI Everyone - I am new here!
I recently won a large jackpot of $50,000 CAD on a game (I have been along time player of CR brands).
I have filled out and sent all appropriate forms to risk management over a week ago and it seems to be taking a very long time with no communication - 24 hour customer service is no help- I am concerned and I am worried the casino will "find a reason" not to pay my amazing winnings!!

Has anyone had experience with large winnings as this?

Thanks!!
I had won over 50k there too. It took a few weeks or more before I got paid but did..
 

Gavashy

Newbie member
Joined
Sep 20, 2021
HI Everyone - I am new here!
I recently won a large jackpot of $50,000 CAD on a game (I have been along time player of CR brands).
I have filled out and sent all appropriate forms to risk management over a week ago and it seems to be taking a very long time with no communication - 24 hour customer service is no help- I am concerned and I am worried the casino will "find a reason" not to pay my amazing winnings!!

Has anyone had experience with large winnings as this?

Thanks!!
There very good at finding ways of not paying out, there worse than when the mafia owned them back in the day
 

Gavashy

Newbie member
Joined
Sep 20, 2021
Yay! I got an email from Risk Management saying my payment documents are approved and my payment is going to be sent on the next batch of payments (not sure when or how that part works) :) Thank you to Max and Renee for their help!!!
I went in this morning and still shows pending with the option to reverse so I guess it will stay like that until they send the funds
That's excellent but should get compensation for all you have had to do to get it and stress, these online casinos treat us small ppl like dog poo, and it will get a lot worse.
 

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