1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice

Poll:Best Screenshot of the Month?



Candidates Revealed...Cast your vote!.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

World's Worst Customer Support (MegaSportCasino)

Discussion in 'Online Casinos' started by aodat2, May 23, 2007.

    May 23, 2007
  1. aodat2

    aodat2 Senior Member PABnononaccred PABnoaccred2 PABaccred2

    Occupation:
    I have a job
    Location:
    Malaysia
    I sent in an email to them a few days ago about some questions on their connection to KasinoStar.com but did not get an answer, so I went online to their site and asked them a few questions (live support).

    This is their response...

    You are now chatting with 'Customer Support Operator'
    Customer Support Operator: hello
    Customer Support Operator: How may I assist you?
    Aodat2: Hello there!
    Aodat2: I've sent in an email regarding the connection you guys have with KasinoStar.com
    Aodat2: and also including other questions too
    Aodat2: but till this day, I have yet to get an answer from you guys
    Aodat2: may I just know if anyone is actually going to reply to me or not?
    Customer Support Operator: We have forwarded your e-mail to our manager and our marketing department and we have no more information about your request
    Aodat2: oh... would you be so kind as to check on this issue?
    Aodat2: am I suppose to wait on or should I just forget about it?
    Customer Support Operator: they will send you an e-mail if they decide to do so
    Aodat2: if they decide to do so
    Aodat2: interesting
    Aodat2: ok
    Aodat2: thanks for the info
    Aodat2: I'll show this chat in the Bulletin Boards
    Aodat2: I'm sure a lot of people would like to know how nice MegaSportCasino is to people who ask
    Customer Support Operator: I am very sorry but I really don't have information about this matter and the only thing I can do for you
    Customer Support Operator: is to forward you e-mail


    For those of you reading this and who are still with this people, you might want to rethink again. Is this how you would like to be treated?

    Getting a response like "they will send you an e-mail if they decide to do so"

    Good luck if you still decide to stay with them.
     
  2. May 23, 2007
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    No, I would not like this treatment at all. Rude customers suck. :p
     
    2 people like this.
  4. May 23, 2007
  5. tim5ny

    tim5ny Quit Gambling


    LOL!!! :lolup:
     
  6. May 23, 2007
  7. Rusty

    Rusty Banned User - repetitive flaming

    Occupation:
    IT
    Location:
    Manchester UK
    Not good but certainly not the Worlds worse.
    My Worse ever experience with Customer support for pure "Twattiness" was with Desert Dollar (I knew not of rogues back then)
    Afetr I did not receive a deposit bonus I rang them up and asked very politely
    "Why not"
    Twatty replied;
    "'Cos your in the UK"
    Me;
    "But it says nothing about the UK in your T&C's"
    Twatty;
    "Yeah it does, no bonus for you mate", hangs up.

    Very professional outfit :thumbsup:

    Have no idea why they would be rogued :rolleyes:
     
  8. May 23, 2007
  9. cynthial

    cynthial Boo

    Occupation:
    Fireproofing
    Location:
    Albuquerque
    :lolup::lolup:
     
  10. May 23, 2007
  11. tim5ny

    tim5ny Quit Gambling

    At least he called you mate and not twat.
     
  12. May 23, 2007
  13. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Priceless!!

    Funnily enough, I had a chat session this morning with a casino who shall remain nameless. I guess they're sick of me, I was chasing up my cashout and I was pissed off with their non-responses. I am usually very polite and business-like, but I was tired this morning and had zero patience. I came right out and told him/her not to get snotty with me...and that if they ever wanted peace, they'd be well advised to send my money ASAP. You don't know how relentless I can be, lol.

    Anyway, wouldn't ya know...not fifteen minutes later, notification from MB that my money was there.
     
  14. May 23, 2007
  15. tim5ny

    tim5ny Quit Gambling

    Wow! That scared me when I read it! :eek:
     
  16. May 23, 2007
  17. cynthial

    cynthial Boo

    Occupation:
    Fireproofing
    Location:
    Albuquerque
    Your not alone Tim, she scares the bejeebus out of me too! :p
     
    2 people like this.
  18. May 23, 2007
  19. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    :oops:

    But I luvs ya Cynthia!! I've been waiting for a female sidekick to come along here for ages. You are more than a match for me anyday. :notworthy
     
    1 person likes this.
  20. May 23, 2007
  21. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Girly boy. :D
     
    2 people like this.
  22. May 24, 2007
  23. Avatar73

    Avatar73 Experienced Member

    Occupation:
    Pilot
    Location:
    UK
    Nope, I think a certain ****bet should be getting some prizes here.... almost 2 weeks and no response to my in-site message! :thumbsup:
     
  24. May 30, 2007
  25. buzzweisergrl

    buzzweisergrl Dormant account

    Occupation:
    hospital worker
    Location:
    usa
    worst customer support

    I called a casino about a non payment and the lady was very rude. I too told her not to get shitty with me. She said "don't get shitty with me or I will hang up on you". Hows that for customer service with a :)
     
  26. May 31, 2007
  27. hunterduke

    hunterduke Full Member

    Occupation:
    production control
    Location:
    new hampshire
    priceless!!

    did you get your issue solved or did she hang up on you?

    hunter
     
  28. May 31, 2007
  29. tristan727

    tristan727 Banned user - violation of <a href="http://www.ca

    Occupation:
    credit manager
    Location:
    London
    Spent the last 2 weeks & 4 emails trying to get a lousy 10 euros hi-lo games bonus credited to my account - today I got this reply...

    Dear Sir,

    Your account has been credited with 10Euros- Games promotion.

    Apologies for the short delay.
     
  30. May 31, 2007
  31. jayhawkmom

    jayhawkmom Dormant account

    Occupation:
    physical therapist
    Location:
    kansas city
    Customer service

    No I ended up telling her to F**k off and hung up on her before she could hang up on me.:)
     
    1 person likes this.
  32. May 31, 2007
  33. happygobrokey

    happygobrokey Dormant account

    Occupation:
    student of life
    Location:
    canada
    i think pina would like you a lot. we got a lot of boisterous b*tches up in here eh? (not a diss jhm, pina will explain all when you two get to acquainting) anyhow, welcome to the party. the gang here are really, unique. but it's a blast. we really do need to do some huge get-together in the real world bashes, in casino destinations of course. or a cruise. i think one of the big three (jetset, simmo or spear, yes they all have large person avatars) hinted at something's going down in earlyish '08 in london, england? new thread? where would it go as the topic is not really casino-related, would it be ask meister or q&a, or wildcards?
     
  34. Jun 1, 2007
  35. tristan727

    tristan727 Banned user - violation of <a href="http://www.ca

    Occupation:
    credit manager
    Location:
    London
    Another beauty I got today from a casino, who doesn't appear to have exactly gone out of it's way to stop a flood of deposits, & resultant denied bonuses coming their way...

    The xxx monthly bonus is only for new registrations as per
    our Terms & Conditions.


    I've asked them now if this is new casino terminology - anyone here care to confirm? ie. like Pontoon is blackjack apparently - now a monthly can be for new sign-ups only? I'm :notworthy of their ignenuity. xxx's put in to avoid naming & shaming casino until their response back. Quite a shame, as they're really a good casino otherwise - to have such sloppy, & dare we say it, potentially deceptive terms & promos etc.
     
    1 person likes this.

Share This Page