World's Worst Customer Support (MegaSportCasino)

aodat2

Dormant account
PABnononaccred
PABaccred2
PABnoaccred2
Joined
Mar 17, 2003
Location
Malaysia
I sent in an email to them a few days ago about some questions on their connection to KasinoStar.com but did not get an answer, so I went online to their site and asked them a few questions (live support).

This is their response...

You are now chatting with 'Customer Support Operator'
Customer Support Operator: hello
Customer Support Operator: How may I assist you?
Aodat2: Hello there!
Aodat2: I've sent in an email regarding the connection you guys have with KasinoStar.com
Aodat2: and also including other questions too
Aodat2: but till this day, I have yet to get an answer from you guys
Aodat2: may I just know if anyone is actually going to reply to me or not?
Customer Support Operator: We have forwarded your e-mail to our manager and our marketing department and we have no more information about your request
Aodat2: oh... would you be so kind as to check on this issue?
Aodat2: am I suppose to wait on or should I just forget about it?
Customer Support Operator: they will send you an e-mail if they decide to do so
Aodat2: if they decide to do so
Aodat2: interesting
Aodat2: ok
Aodat2: thanks for the info
Aodat2: I'll show this chat in the Bulletin Boards
Aodat2: I'm sure a lot of people would like to know how nice MegaSportCasino is to people who ask
Customer Support Operator: I am very sorry but I really don't have information about this matter and the only thing I can do for you
Customer Support Operator: is to forward you e-mail


For those of you reading this and who are still with this people, you might want to rethink again. Is this how you would like to be treated?

Getting a response like "they will send you an e-mail if they decide to do so"

Good luck if you still decide to stay with them.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Not good but certainly not the Worlds worse.
My Worse ever experience with Customer support for pure "Twattiness" was with Desert Dollar (I knew not of rogues back then)
Afetr I did not receive a deposit bonus I rang them up and asked very politely
"Why not"
Twatty replied;
"'Cos your in the UK"
Me;
"But it says nothing about the UK in your T&C's"
Twatty;
"Yeah it does, no bonus for you mate", hangs up.

Very professional outfit :thumbsup:

Have no idea why they would be rogued :rolleyes:
 

tim5ny

Non-Gambler
Joined
Jun 8, 2003
Not good but certainly not the Worlds worse.
My Worse ever experience with Customer support for pure "Twattiness" was with Desert Dollar (I knew not of rogues back then)
Afetr I did not receive a deposit bonus I rang them up and asked very politely
"Why not"
Twatty replied;
"'Cos your in the UK"
Me;
"But it says nothing about the UK in your T&C's"
Twatty;
"Yeah it does, no bonus for you mate", hangs up.

Very professional outfit :thumbsup:

Have no idea why they would be rogued :rolleyes:

At least he called you mate and not twat.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Priceless!!

Funnily enough, I had a chat session this morning with a casino who shall remain nameless. I guess they're sick of me, I was chasing up my cashout and I was pissed off with their non-responses. I am usually very polite and business-like, but I was tired this morning and had zero patience. I came right out and told him/her not to get snotty with me...and that if they ever wanted peace, they'd be well advised to send my money ASAP. You don't know how relentless I can be, lol.

Anyway, wouldn't ya know...not fifteen minutes later, notification from MB that my money was there.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Your not alone Tim, she scares the bejeebus out of me too! :p

:oops:

But I luvs ya Cynthia!! I've been waiting for a female sidekick to come along here for ages. You are more than a match for me anyday. :notworthy
 

Avatar73

Dormant Account
Joined
Apr 15, 2007
Location
UK
Nope, I think a certain ****bet should be getting some prizes here.... almost 2 weeks and no response to my in-site message! :thumbsup:
 

buzzweisergrl

Dormant account
Joined
May 17, 2007
Location
usa
worst customer support

I called a casino about a non payment and the lady was very rude. I too told her not to get shitty with me. She said "don't get shitty with me or I will hang up on you". Hows that for customer service with a :)
 

tristan727

Banned user - violation of <a href="http://www.ca
Joined
May 31, 2006
Location
London
Spent the last 2 weeks & 4 emails trying to get a lousy 10 euros hi-lo games bonus credited to my account - today I got this reply...

Dear Sir,

Your account has been credited with 10Euros- Games promotion.

Apologies for the short delay.
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
No I ended up telling her to F**k off and hung up on her before she could hang up on me.:)

i think pina would like you a lot. we got a lot of boisterous b*tches up in here eh? (not a diss jhm, pina will explain all when you two get to acquainting) anyhow, welcome to the party. the gang here are really, unique. but it's a blast. we really do need to do some huge get-together in the real world bashes, in casino destinations of course. or a cruise. i think one of the big three (jetset, simmo or spear, yes they all have large person avatars) hinted at something's going down in earlyish '08 in london, england? new thread? where would it go as the topic is not really casino-related, would it be ask meister or q&a, or wildcards?
 

tristan727

Banned user - violation of <a href="http://www.ca
Joined
May 31, 2006
Location
London
Another beauty I got today from a casino, who doesn't appear to have exactly gone out of it's way to stop a flood of deposits, & resultant denied bonuses coming their way...

The xxx monthly bonus is only for new registrations as per
our Terms & Conditions.


I've asked them now if this is new casino terminology - anyone here care to confirm? ie. like Pontoon is blackjack apparently - now a monthly can be for new sign-ups only? I'm :notworthy of their ignenuity. xxx's put in to avoid naming & shaming casino until their response back. Quite a shame, as they're really a good casino otherwise - to have such sloppy, & dare we say it, potentially deceptive terms & promos etc.
 
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