World's crappiest casino software - Wagerworks

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
jenn1381 said:
The one I get the most is "You can only play one window at a time".

Me too - i thought it was my PC. Obviously not. Shame cos I really like some of the games. I'll send an email to Virgin to pass on though they must already be aware if its this common an issue.
 

Alexandre

Official Rep for Slotsmillion and Ladylucks
Joined
Jan 17, 2006
Location
Barcelona, Spain
I love WagerWorks.
It's one of my facourite software.
They have uncomparable slots.
But the slow software and error message issue are just wasting everything.
"You can only play one window at a time" seems to be one of most known error message in the UK online gambling community.
I also don't understand that such a company can't devellop more than 1 or 2 new games per year.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Bugs

I have not tried this yet, and these tales do not inspire me to either!
If the response is only poor during peak times I would tend to agree that the fault is at the casino server or it's connections to the internet. It might be worth finding out where the server is located.
The loading of previous hands is worrying, especially if the correct hand is voided but the bet lost (this should not happen). If the software allows the previous hand to be replayed this is another worry (possibly open to abuse by the clever player!).
I would ask whether there are too many of these wagerworks franchises opening in association with UK betting firms for the servers to cope with.

Flash is now on www.adobe.com, who have taken over macromedia. The latest Flash version is 8, although it seems to give version 7 on the install link. I am getting bogus Flash errors at a couple of MG casinos too, and wonder if a bug in Flash might be at the root of this.

Macromedia supply a flash uninstall tool for the TOTAL removal of Flash rather than installing the upgrade over the top. the advice is to use this tool and then reinstall Flash. There is also a browser setting to prevent the cacheing of web pages in the temporary internet folder. This might explain where the old hands are coming from if an error ocurrs and the casino disconnects.

For IE, under Tools/internet options/general, click on "settings" for temporary internet files. This will probably be on "automatic". To force it to fetch the latest page each time and disable the cache select "every time..." (the top one). Clear the temporary files out, and the history. It might even be worth cleaning out the cookies. Try the casino again in peak time and see if there has been an improvement in the error rates.
 

Josh Morris

Dormant account
Joined
Jun 1, 2006
Location
London
Software problems

Hi,

Thanks for reporting the problems you have been experiencing with our casino software.

We have relayed your concerns to Wagerworks, our software provider, and they have confirmed that work has started on the issue and the problem has been identified. We are glad to inform you that a fix is coming, and performance will improve very soon.

I'll post again soon when I have more details on exactly when the fix will go live.

Please PM me directly if you experience any other technical problem with Virgin Casino in the meantime.

Josh Morris

Virgin Casino manager

You do not have permission to view link Log in or register now.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Josh Morris said:
Hi,

Thanks for reporting the problems you have been experiencing with our casino software.

We have relayed your concerns to Wagerworks, our software provider, and they have confirmed that work has started on the issue and the problem has been identified. We are glad to inform you that a fix is coming, and performance will improve very soon.

I'll post again soon when I have more details on exactly when the fix will go live.

Please PM me directly if you experience any other technical problem with Virgin Casino in the meantime.

Josh Morris

Virgin Casino manager

You do not have permission to view link Log in or register now.

:thumbsup:
 

Josh Morris

Dormant account
Joined
Jun 1, 2006
Location
London
Product & Problem Update

Hi all,

As promised, an update on this one:

Wagerworks has now released a new version of their Casino software, with a fix to the problems you reported in this thread.
Our freshly redesigned Virgin Casino site is now live with this new release.

First logs show that peak-time delays have been reduced and session related error prompts/timeout problems have now disappeared. Wagerworks are still working on improving speed of game play and I will post again as soon as I am 100% confident that all game delay issues have been resolved.

This is still early days however, so we do rely on your feedback to fully assess the improvement.

Let us know if and how your peak-time experience at Virgin Casino has improved, or if you still encounter any of the problems listed in this thread.

Thanks in advance.

Josh
 

Alexandre

Official Rep for Slotsmillion and Ladylucks
Joined
Jan 17, 2006
Location
Barcelona, Spain
Josh Morris said:
Wagerworks are still working on improving speed of game play and I will post again as soon as I am 100% confident that all game delay issues have been resolved.

Hi Josh,

As I've said allready, I love WagerWorks games but I must say that it is still damn slow.
I've just tried it on demo mode and I've left the game because the reels where spinning for more 10 seconds.
I like the new design, you really needed to refresh it.
Why don't you give a open access to the games like BlueSquare instead of asking the e-mail adress ?
I'm asking that because I'm developing a portal and I would like to offer your games in demo mode.

Alex
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Alexandre said:
I've just tried it on demo mode and I've left the game because the reels where spinning for more 10 seconds.

I get that with Ladbrokes & (used to with) Gaming Club. Some of the speed issues can be down to locations. I'll give Virgin a spin from here later :)
 

elscrabinda

Full Member
PABnoaccred
PABnorogue
Joined
Oct 20, 2004
Location
Oxford
I see the fair paytable on JoB 10play at 1 coins has also been 'fixed'. Previously on this denomination you were able to get a decent industry standard full-pay game. Now its got something laughable like a 4% house edge!

I'd happily trade in a fast game for 3.5% percentage points off the house edge!
 

liquuid_fusion

Meister Member
PABaccred
PABnorogue
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Joined
Nov 6, 2005
Location
UK
elscrabinda said:
I see the fair paytable on JoB 10play at 1 coins has also been 'fixed'. Previously on this denomination you were able to get a decent industry standard full-pay game. Now its got something laughable like a 4% house edge!

I'd happily trade in a fast game for 3.5% percentage points off the house edge!

It seems to have been changed back to full pay now, thankfully.
 

little_issue

Dormant account
Joined
Jul 30, 2005
Location
england, UK
Having played here since the upgrade I can confirm that its much better although at peak periods you can still get some delay and I did get the one window open error message on one occassion.

I do like the new website design, much better than before.

I would also like to see them offer full pay 10 Play J or B at all coin sizea as per other Wagerworks sites e.g. GetMinted, Paddy Power.

Why do Virgin Casino not offer full pay 10 Play J or B as this is obviously available to them?
 

Josh Morris

Dormant account
Joined
Jun 1, 2006
Location
London
Video Poker

Thanks for taking a look at the site and I'm very glad to see a few positive comments.

We are updating our video poker suite at Virgin Casino and we will soon have the full WagerWorks selection up on the site. We're working on this now and should have an upgrade in the next week or two.

Thanks again for the feedback and I'll let you know when the games are live.

Josh
 

KasinoKing

WebMeister & Slotaholic..
webmeister
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CAG
MM
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Location
Bexhill on sea, England
I also love WagerWorks games & am delighted they are ironing out these annoying bugs! :thumbsup:

Now, if only the casinos would offer some decent ongoing bonus promotions for existing players - I might even play it again one day... :(
 

little_issue

Dormant account
Joined
Jul 30, 2005
Location
england, UK
To be fair to Virgin they do offer regular promotions and some of these are very good offers IMHO.

The recent World Cup promotion based on the number of England goals is a decent bonus, just a shame England cant score more goals :rolleyes:
 

little_issue

Dormant account
Joined
Jul 30, 2005
Location
england, UK
It looks like the 10 Play J or B Video Poker is only full play at the 1 coin size i.e. 50 per sheet.

A bit rich for my tastes I am afraid.

Its a pity they dont offer full pay J or B at all coin sizes as per other Wagerworks casinos.

Looks like if you wanna play a lower coin size J or B then avoid Virgin
 

Josh Morris

Dormant account
Joined
Jun 1, 2006
Location
London
Virgin Casino

Hi all,

An update on performance and Video Poker. After considerable work in June and July we feel that we have resolved the game play issues that were reported on this thread. If any of you are still experiencing problems please let me know.

Virgin Casino will also be putting 7 new Video Poker games live on w/c 20th August. Several of you mentioned the fact that we were light on our selection of VP so weve increased our selection of Video Poker games to 9 and will be working with Wager Works on developing new variations.

If youre interested in Slots theres a new Pyramid Slot going live in August and there are some great new games coming in the next few months like Cleopatra, a new version of Wheel of Fortune and a new version of Monopoly.

Thanks for all your feedback and let me know if there is anything else I can help you with.

Josh
 
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