World's crappiest casino software - Wagerworks

[Josh Morris]

Product & Problem Update

Hi all,

As promised, an update on this one:

Wagerworks has now released a new version of their Casino software, with a fix to the problems you reported in this thread.
Our freshly redesigned Virgin Casino site is now live with this new release.

First logs show that peak-time delays have been reduced and session related error prompts/timeout problems have now disappeared. Wagerworks are still working on improving speed of game play and I will post again as soon as I am 100% confident that all game delay issues have been resolved.

This is still early days however, so we do rely on your feedback to fully assess the improvement.

Let us know if and how your peak-time experience at Virgin Casino has improved, or if you still encounter any of the problems listed in this thread.

Thanks in advance.

Josh

 

[Alexandre]

Wagerworks are still working on improving speed of game play and I will post again as soon as I am 100% confident that all game delay issues have been resolved.

Hi Josh,

As I've said allready, I love WagerWorks games but I must say that it is still damn slow.
I've just tried it on demo mode and I've left the game because the reels where spinning for more 10 seconds.
I like the new design, you really needed to refresh it.
Why don't you give a open access to the games like BlueSquare instead of asking the e-mail adress ?
I'm asking that because I'm developing a portal and I would like to offer your games in demo mode.

Alex

 

[Simmo!]

I've just tried it on demo mode and I've left the game because the reels where spinning for more 10 seconds.

I get that with Ladbrokes & (used to with) Gaming Club. Some of the speed issues can be down to locations. I'll give Virgin a spin from here later

 

[elscrabinda]

I see the fair paytable on JoB 10play at 1 coins has also been 'fixed'. Previously on this denomination you were able to get a decent industry standard full-pay game. Now its got something laughable like a 4% house edge!

I'd happily trade in a fast game for 3.5% percentage points off the house edge!

 

[nafanny29]

My GF plays a lot on wagerworks and she reports that there have been NO error messages this week so a big from her.

 

[hitobito2005]

I see the fair paytable on JoB 10play at 1 coins has also been 'fixed'. Previously on this denomination you were able to get a decent industry standard full-pay game. Now its got something laughable like a 4% house edge!

I'd happily trade in a fast game for 3.5% percentage points off the house edge!

It seems to have been changed back to full pay now, thankfully.

 

[little_issue]

Having played here since the upgrade I can confirm that its much better although at peak periods you can still get some delay and I did get the one window open error message on one occassion.

I do like the new website design, much better than before.

I would also like to see them offer full pay 10 Play J or B at all coin sizea as per other Wagerworks sites e.g. GetMinted, Paddy Power.

Why do Virgin Casino not offer full pay 10 Play J or B as this is obviously available to them?

 

[Josh Morris]

Video Poker

Thanks for taking a look at the site and I'm very glad to see a few positive comments.

We are updating our video poker suite at Virgin Casino and we will soon have the full WagerWorks selection up on the site. We're working on this now and should have an upgrade in the next week or two.

Thanks again for the feedback and I'll let you know when the games are live.

Josh

 

[KasinoKing]

I also love WagerWorks games & am delighted they are ironing out these annoying bugs!

Now, if only the casinos would offer some decent ongoing bonus promotions for existing players - I might even play it again one day...

 

[little_issue]

To be fair to Virgin they do offer regular promotions and some of these are very good offers IMHO.

The recent World Cup promotion based on the number of England goals is a decent bonus, just a shame England cant score more goals

 

[elscrabinda]

Thanks Virgin!

Now that the VP is back to full pay the upgrade definitely is an improvement

 

[little_issue]

It looks like the 10 Play J or B Video Poker is only full play at the 1 coin size i.e. 50 per sheet.

A bit rich for my tastes I am afraid.

Its a pity they dont offer full pay J or B at all coin sizes as per other Wagerworks casinos.

Looks like if you wanna play a lower coin size J or B then avoid Virgin

 

[Josh Morris]

Virgin Casino

Hi all,

An update on performance and Video Poker. After considerable work in June and July we feel that we have resolved the game play issues that were reported on this thread. If any of you are still experiencing problems please let me know.

Virgin Casino will also be putting 7 new Video Poker games live on w/c 20th August. Several of you mentioned the fact that we were light on our selection of VP so weve increased our selection of Video Poker games to 9 and will be working with Wager Works on developing new variations.

If youre interested in Slots theres a new Pyramid Slot going live in August and there are some great new games coming in the next few months like Cleopatra, a new version of Wheel of Fortune and a new version of Monopoly.

Thanks for all your feedback and let me know if there is anything else I can help you with.

Josh