I'm starting to have this recurring nightmare about a 50 foot tall Energizer Bunny that's chasing me while screaming, "It's in the mail, it's in the mail!" and this giant bunny only occasionally slows down just long enough to snatch up Fed-Ex drivers he encounters and bite their heads off...
RE: funds from withdrawal requested on 9/22 partially received, player tuxxxxxx1 (LTxxxxxxx19X)
From: UK Casino Club Support ([email protected]
Sent:Mon 10/22/07 6:08 PM
To: William Bxxxxxxx ([email protected]
); [email protected]
Thank you for contacting UK Casino Club.
Thank you for your recent correspondence regarding your check situation.
I understand that this is less than satisfactory and I do apologise for this. As you know we have confirmed that the check has indeed been issued and sent on the 1st October. The fact that it has not reached you by now is concerning to say the least but experience would indicate that if we were to go ahead and stop the check now you could still very receive the check in the short term and then we would be back to square one. My recommendation is still to please hold off a little longer before committing to stopping that check.
As you know check issuing to players within the United States is not as fluent as it once was but we are committed to ensure that you do receive those funds.
The three other checks that were sent were processed on the 25th, 26th and 28th Sept. We unfortunately have to do this due to processing rules that refrain us from sending more than an allocated amount per day for each player.
The fact that you have received these other checks does give a degree comfort that the final check should not be far away at all.
William, I do hope that you will continue to hold off for a little longer but if this is not acceptable then please advise and we will start the process to have the check stopped and the finds returned to your account for further processing. Please note though that this process can also take sometime to resolve.
Once again my apologies for this inconvenience.
Please do not hesitate in contacting us if you have any further questions or comments. The tracking number for this issue is LxxxxxxxxxxX.
Customer Service and Operations Manager
To her credit, she didn't try to tell me that the forth check just seems late in contrast to the first three because it was abducted by aliens and due to some aspect about space travel and the theory of relativity blah blah blah blah blah......
RE: funds from withdrawal requested on 9/22 partially received, player tuxxxxxx1 (LTxxxxxx4
From: William Bxxxxxx ([email protected]
Sent:Mon 10/22/07 10:21 PM
To: UK Casino Club Support ([email protected]
Dear Vivien of UK Casino Club Support:
As I am sure you are well aware by now, there seems so be some confusion among Casino Action personnel as to how these checks were sent. As you know, I was informed on October 4, by your Rep, Andrew, that all of the checks had gone out regular mail , by mistake, and not via courier, as had been agreed upon. I was also informed that it was lucky for me that this particular mistake had occurred, etc., for so on and so forth reasons - now moot points. The logic to which casino support have subscribed to in urging me to continue to wait for the fourth check, as I understand it, is based entirely on the supposition that the first three checks were, in fact, sent via courier, after all. If that is the case, then support's position is reasonable. The problem lies in the fact that I have no way of telling how the checks were sent. I have asked support over and over to define and describe a "courier check" and never has anyone so much as made a peep in response.
The first three checks were, as you may be sick of reading by now, as I have submitted these words on innumerable, previous occasions, sent under separate cover and arrived in regular business envelopes, with regular, snail-mail USPS first class postage stamps in one corner, the return addresses rubber-stamped in the other and were left in my mail box by the postal carrier. These are not the characteristics I traditionally identify with "courier" anything yet, even after submitting and resubmitting the descriptions of and the circumstances concerning the delivery of these checks, as recently as today, support is still saying to wait because these checks were sent via courier. This in contradiction to Andrew's note to me on October 4 as well as in contradiction to the evidence which is the checks, themselves.
If these checks are checks that were sent via courier as may be defined by someone else's stretch of the imagination, in contrast to the missing fourth check, and that all of the above in some way confirms this in the mind of support, without a doubt, then I guess I am just not in the 'need to know' group and should keep my mouth shut and wait like I am told. On the other hand, if Andrew's communication of October 4th is correct, as I assumed it was as no one else at Casino Action has ever so much as hinted that it isn't, other than to continue stating, over and over, that the first checks were sent via courier, then the entire "wait and see" camp has been running on baseless assumption all of this time, never delving any deeper that the blotter on the top of their desks to learn what the circumstance actually are have been and firing off seemingly ridiculous statements as facts which could be equally articulated from the either side of the neck without regard to what has actually occurred nor to the enormous waste of my time.
My biggest resentment will be, should the latter bear out, is that everyone at Casino Action, save Andrew, has had the unmitigated gall to assume that I place so little value on my time that it is OK to make statements like "....since the first three checks were sent via carrier..." if they were not, and repeat that on a daily basis when, via reply, also on a daily basis, I have been submitting the same facts as I am, again in this email, submitting now in hopes that what I am describing may be used to determine what, has actually transpired.
If, by some miracle you should experience an epiphany based on this or previously submitted information, all of a sudden, please warn me if you are about ready to conclude anything. If, through any revelation whatsoever, you are pretty sure now that all of the checks were not sent via courier please spend the time you would have normally spent writing to tell me about it and instead spent that time doing whatever it is you have to do to fix it. Should I have the good fortune to make the acquaintance of some conjurer or wizard capable of causing the check to somehow magically appear in the meantime, I'll let you know.