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wondering why GoWIld is proceed with care

Discussion in 'Online Casinos' started by incrediblestuff, Apr 14, 2010.

    Apr 14, 2010
  1. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Currently: Self employed, Previously: Manager
    Mostly the Netherlands
    [Max says: was originally posted under this thread ("GoWild Casino?") but that's a year old and this is about current developments so ... a new thread!]

    After reading this whole thread on my favourite casino so far, in terms of support and client-relationship building efforts, i am happy to see the last 2 pages turn positively towards them.
    still i just before posted in the newly MG list thread, that i was wondering why GoWIld is proceed with care, and the answers there are apparantly connected to opinions based on the first pages of this thread, since they do have a casino rep, why cant they be accredited?

    My experience is top of the bill in terms of casino to player service, thats a big plus nowadays.
    then it seems that payments are generally made in a manner, that i would also like to call top of the bill, namely possible within hours!
    They have the biggest offer of tourneys i can find in a MG casino
    so that is a plus aswell, and they even have one tourney (ive mentioned their efforts in another MG topic, the one where you met with them)
    with no possibillity to cheat in my eyes:fair chances for everyone, its the pure skill tourney.

    These are for me reasons enough to drop the proceed with care tag, UNLESS there is some backing info on why that tag would be justified!

    Anticipatingly yours:)
    Last edited by a moderator: Apr 14, 2010
  2. Apr 14, 2010
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    That tag certainly _was_ justified because we had a long string of difficulties with GoWild and they have had an unusually high number of PABs filed against them last year.

    That said things seem to have settled down so a re-evaluation might be in order.
    1 person likes this.
  4. Apr 14, 2010
  5. brianzz

    brianzz Dormant account

    does that mean they throw alot of free chips at you when you lose your ass? Seems that's what they do to me, although they are nice and smiling about it the whole time. Of course if someone was handing me $140 to $200 a day (most times in less than an hour) I'd smile the whole time and give them $15 free.
    1 person likes this.
  6. Apr 14, 2010
  7. marcsudbury

    marcsudbury Experienced Member

    i work
    sudbury ontario
    too many rules that pretty much every other MG casino doesn't have. you need to read everything with a magnifying glass.
    1 person likes this.
  8. Apr 14, 2010
  9. coxwel

    coxwel Senior Member PABnononaccred MM

    i played very often on gowild and still do. all i can say the support and account managers always look after you and are more than willing to find individual solutions. i love their tourneys and often get entry there for free. also the livechat operators seem to know their business i had some interesting chats with them and mostly found them very open-minded and sympathic. but thats just my personal view.

    and iam up at gowild so i dont feed them with my money and theyre still nice and pay quick always on schedule.

    i never received any freechip, but regular freespins, tourney entries from them maybe its because i mostly deposit 20€.:D


    Last edited: Apr 15, 2010
    1 person likes this.
  10. Apr 15, 2010
  11. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Currently: Self employed, Previously: Manager
    Mostly the Netherlands
    even IF it meant that, then that would still be considerably more then most casinos do, but no its not.
    what im talking about is the personal manager, the option to really set up your bonus program the way it suits you best, within reasonable terms of course, this is something that indeed to me, is "revolutionairy", there is the great support team as previously mentioned, and certainly not only by me, if i didnt happen to just before i joined CM, sign up there, and had looked here for info, i might have been discouraged, thats why, after personal experience i bumped this topic.
    im not saying they are perfect, but close enough for me personally, and thats why i would like them "rechecked".

    they give free chips to players losing or not losing, they obviously have gain, when people are happy, and winners, as well as losers, will want to return.
    casino is money making business: you know that perfectly well, so why state something that is so obvious?
    would you rather lose in a casino, and then be given nothing, and go to the next? or would you keep losing in the same casino, and as soon as they give you free money for whatever reason say: oh this is not my kind of thing!
    im outta here!
    just curious what youre aiming for with that remark...
  12. Apr 15, 2010
  13. Cant_Get_Right

    Cant_Get_Right Banned User

    Work For Home
    I am curious what you're aiming for with all the praises and full details of this casino. IMHO it sounds like a marketing pitch.

    Date: Tue, 13 Oct 2009 00:05:20 +0000

    Gina, Your account manager at GoWild is here

    I received your Email about closing your account and it made me very sad
    to know I will not be seeing you around anymore
    As an important member such as yourself I wanted to ask if there is
    anything I can do in order for you to give GoWild a chance.
    Of course that I will respect any decision you will take, please let me

    Hope to hear from you soon


    Gina R.
    GoWild Gaming
    Account Manager

    IMHO Go Wild is one of the worst casinos to play at. Their Bonus is a real JOKE!!! and their Promotional Free spins bonus at .01 a line is awful. Avg return is $1.31 from 30 free spins. Bonuses are typical 30% to 50% slots only. Any other MG will give you 50%+ ALL GAMES INCLUDED. THEY Charge US players a fee to withdrawal. Never had any MG casino to do this. GO Wild had plenty of problems in past paying its players. And not honoring their 200% sign up bonus.

    If you wanna play there fine. But I see no need for you to come here praising them like they are just the next best thing to ice cream. Some people here continued to play at Grand Prive when they were rogued MG. But they didn't come here praising them. Some players here still play at Virtual Casino group but don't come on praising them. Im sorry if I sound like im coming down on this group. But I just don't see anything special about them. IMHO fortune lounge has much better bonuses and terms. Also Casino Share group and a few others. SORRY!!!
    1 person likes this.
  14. Apr 15, 2010
  15. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Currently: Self employed, Previously: Manager
    Mostly the Netherlands
    well thanks for the compliment, im not marketing, im giving my honest to god player opinion.
    i hate S***ty casinos, and im just happy to finally have found one with an interactive support/management
    of course i will promote them, cause i think everybody wants a casino like that.
    we have here now: 32 red, a casino i only signed up for because i read the positive remarks here.
    and im happy there for now, although i did lose my deposit in a flinch.
    this is what the forums about, no?
    sharing the good and the bad, and to be frank, the bad has been prevailing here for the last weeks, maybe even months.
    which in itself is a sad thing, but probably because its likely,(make up your own mind) a FACT that atm, there are practically NO trustworhty casinos anymore.
    except for a few, that are being promoted here.
    and as this MG list was threaded, i wanted to see my favourite on the accr. list of course.
    now i can be wrong about them, but thats why i bumped it, i want a recheck, thats about all.
    i gave three major reasons for it in my op, afterwards, i feelt the need to elaborate, because i felt attacked slightly, for supposedly having an opinion, heavily influenced by some free chips o.0
    u see?
    thats how i took it, and thats why i responded with more detail.
    im sorry that the details sound "markety" to you, but thats what happened there with me so far:) the highlights together sound like a commercial :p
    i see that, but it are two separate posts, both in which every remark you highlighted, to me fitted in the context, as i was just wondering why they should be proceeded with care.
    im just someone who talks/writes like that, meaning to express my genuine positive feelings, with loaded words...
    1 person likes this.
  16. Apr 15, 2010
  17. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Currently: Self employed, Previously: Manager
    Mostly the Netherlands
    ah you edited your post as i was writing previous reply

    i think they are better then ice cream. sorry
    how or why can you compare them to grand prive or worse virtual??
    it seems you have a buff with them?
    the mail you copied, to me looks exactly like the thing im promoting them for:
    HAVE you contacted them?, have you said that you think their bonuses are a joke?
    its easy to post stuff like that, but its equally easy to try and get a better bonus!
    and this is the only casino for me so far, where i have had this freedom.
    furthermore, a bonus is not the most important thing, you are free not to take it, and thats honestly the best you can do cause if you win, youll be able to withdraw straight up..
    so if you like bonuses, you can talk to them, if you dont, thren dont take them.
    look if you dont wanna talk with your casino, and just click a bonus that you like and play, thats your choice, i on the ohter hand like bonuses, and i try to make them as interesting to me as possible, which is possible only if you have a really personal casino staff/support team or manager that gives a sh*t.
    tell me honestly: do you see this as a bad feature?
    1 person likes this.
  18. Apr 15, 2010
  19. marcsudbury

    marcsudbury Experienced Member

    i work
    sudbury ontario
    100 max cashout on any size free chip they give you. no progressive slots play when you have a bonus. but the thing that bugged me the most about go wild was when i found all these weird secret tewrms and decided i wanted to cancel, i couldn't get a hold of my vip manager anymore. she would email me i hit reply it came back mailer demon. it took about 10 emails to get my account closed. free spins a 0.01 per spin suck!!!

    but this is just one players opinion
    Last edited: Apr 15, 2010
  20. Apr 15, 2010
  21. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Currently: Self employed, Previously: Manager
    Mostly the Netherlands
    Hi marc: well i didnt know that of the freechips, and went on and asked about it, but yes you are right, every freechip, or freespin without a deposit involved to be clear, has that limit. the only exception being wins from a freeroll.
    i also asked if i did happen to win 2000 on a 10 chip, an manage to make a whole lot of comp points with that, if they would be affected after cashing out, which it wasnt.
    so thats ok:)
    i have been spitting through my mind, and if i recall correctly, almost all casinos i played at, have these restrictions, that there is a max cashout of 2x or 3x the chip, and that progressive slots are excluded.
    if you have a deposit bonus, an make playthrough, youre free of course to go progressive, your just not allowed to with bonus money.
    i also asked this, to be sure, and i would love to know the filosofy behind this rule, but i will have to write to management for that.
    on the ohter hand, what i said about taking bonuses, is still true, and on the spins at 0.01: as far as i know its in EVERY MG casino i played at.
    these are just extras, so i dont reject it.
    i have won once only 4 euro at 100 free spins, but also more then 50 on a mere 10!
    so its all about luck there..

    well said that, and i do respect your opinion, but for me still this is one of the best casinos out there, you name me one with equal support, or the other pro's i gave, and with no max cash on free chips, with the same amount of free chips given, no restrictions on progressive etc., free spins with full max bet (hehe)
    i will of course go there!
    1 person likes this.
  22. Apr 15, 2010
  23. Floyd GoWild

    Floyd GoWild Dormant account

    Marketing manager
    Hi Everyone,

    First of all thank you all for your honest opinions, It is obvious that you all share your private points of view and I am happy for the positive experiences which I and the GoWild team spend days and nights to deliver and in a zen kind of way I am happy for the criticism as that often helps us grow and evolve to a better and more sensitive place for our members.

    incrediblestuff - Thank you for your positive comments, its the greatest achievement!
    Casino is a money making business as you said and still different casinos has different points of view about the way of making it and it is visible to all that GoWild has a clear vision about how the gaming world should look like, although its not easy and clearly its a longer path to take, we enjoy it just as much as you do, we get to know every one of our members and make sure to never forget the reason why we are here, that reason is you and rest of our members.

    brianzz - I understand your feelings as it sounds like you we're not our luckiest member (at least prior to making that post), still there is not much a fair casino can do with luck matters ,our game's results are powered exclusively by Microgaming and audited by Ecogra, from my long experience in Online casinos I can tell you.. two days you're down - one day you're up.. (not literally of course:) we from our side can only help as much as we can, and we are happy to do it.

    marcsudbury - I am happy to hear that as we might have a chance here, please PM me your opinion and if you may also some examples and as always i will look into it, For the moment I must say that GoWild's terms and conditions are very common and clear. I hope to hear from you soon.

    coxwel - Thank you for your positive Words, we take a great effort to make our tournament section as exciting and fair to all, and we keep improving it all the time so please if you have any suggestions PM me and I would be most thankful.

    Cant_Get_Right - Obviously you had an unsatisfactory experience with GoWild, still I take some of your criticism as something to think about yet most of it is profoundly untrue - I never met a perfect man or drove a perfect car being perfect is not something that humans can do, being perfect for a while doesn't make you perfect as your way is still ahead of you, You and I (as the representative of GoWild of course) can agree and disagree on this subject or the other, yet the logical thing to do will probably be to forgive each other and go on with our choices, I invite you to put aside your bad impression of GoWild and try to find out what those people are talking about, because most of the facts you mentioned are just 100% not true or at least based on single cases which are controversial and always been given the attention they deserve and came to the fairest resolution.

    Have a great time everyone and feel free to contact me at any time, I am browsing the CM forum on a regular base and always happy to receive your Private messages.


    Floyd W.
    GoWild Gaming
    6 people like this.
  24. Apr 15, 2010
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    I hardly play at GoWild anymore because the reels spin very slowly nearly to a crawl. In fact, I havent deposited at MG casinos for several months due to this reason. However, I must say that my experiences with them have been good after a frustrating period at the beginning where they had problems even paying very small amounts.

    They continue to flood players with free spins but I have only taken them on a couple of occasions because I am bored to death with the speed or rather the lack of it. Anyway, this casino is on the way up.
    1 person likes this.
  26. Apr 16, 2010
  27. AudiManinBoro

    AudiManinBoro Ueber Meister MM

    Hover your mouse over the corner of the casino software ChuChu. Problem fixed in terms of slow spinning reels :thumbsup:
    1 person likes this.
  28. Apr 16, 2010
  29. pevangel

    pevangel Meister Member

    inside sales
    I must say my experiences with Gowild are positive . So if i get a free chip or free spins even if it is for 1 cent per line I appreciate it, IMO they are a generous casino, I do not even care about the 100 max withdrawl, I am thankful for it. :thumbsup:

    pevangel :)
    1 person likes this.

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