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Won progressive jackpot at Crazy Luck Casino, now issues with withdrawl

Discussion in 'Casino Complaints - Non-Bonus Issues' started by rymetymeuk, Jul 12, 2012.

    Jul 12, 2012
  1. rymetymeuk

    rymetymeuk Dormant account

    Occupation:
    IT
    Location:
    Texas
    Hey all
    Regarding my complaint, I am unable to delete this post, I decided that I should do a PAB first before complaining on here and have removed the complaint details. I'll update you guys on what happens.

    Thanks
    David
     
    Last edited: Jul 12, 2012
  2. Jul 12, 2012
  3. Pocketdiggers77

    Pocketdiggers77 Gamester

    Occupation:
    Systems Analyst
    Location:
    On Top of Old Smokey
    It took me a solid month to get paid $1k from Crazy luck . And they come up with every stall tactic in the book. I won't make that mistake again. It wasn't a nopay but a month long slowpay.
     
  4. Jul 12, 2012
  5. rymetymeuk

    rymetymeuk Dormant account

    Occupation:
    IT
    Location:
    Texas
    Thanks for the heads up. I guess I'll have to wait 21 months for my 21k then!
     
  6. Jul 13, 2012
  7. rymetymeuk

    rymetymeuk Dormant account

    Occupation:
    IT
    Location:
    Texas

    Can I ask, how did you get them to finally pay out?
     
  8. Jul 13, 2012
  9. Pocketdiggers77

    Pocketdiggers77 Gamester

    Occupation:
    Systems Analyst
    Location:
    On Top of Old Smokey
    Wow! Nice win, too bad it is at Crazy Luck though. I was paid via wire transfer. It took a solid month of bothering them for me to be paid and I hated every minute of it. I feel for you but I think you will eventually be paid.
     
  10. Jul 13, 2012
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @rymetymeuk: PAB received, I'll be in touch shortly.
     
  12. Aug 7, 2012
  13. rymetymeuk

    rymetymeuk Dormant account

    Occupation:
    IT
    Location:
    Texas
    Update:

    first payment received today. This is purely down to Maxd and Dave Miller, so I thank you both immensely.

    Maybe Crazy Luck has turned a corner and will start to operate better.

    thanks guys
     
    1 person likes this.
  14. Aug 8, 2012
  15. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    What do you mean "first payment"?

    You mean they won't pay a progressive jackpot in one hit?

    IMO the casino needs to explain where the rest of the supposedly segregated jackpot funds are and why they aren't being paid immediately to the player.....either Rival or the Crazy Duck are holding on to the money and it is downright rogue behaviour.

    If they can't or won't explain the situation, and pay the player his jackpot now, they should be thrown in the pit.
     
    3 people like this.
  16. Aug 8, 2012
  17. rymetymeuk

    rymetymeuk Dormant account

    Occupation:
    IT
    Location:
    Texas

    Hey mate, yeah they wont pay it in one hit. They are citing their terms and conditions which say max payout of 5k a month.
    The thing is, when I won the jackpot I went and read their terms and conditions and that part wasn't in them, but they got changed right at the time they said max 5k a month cashout.

    Maybe google cached pages would prove it.

    I dunno what to do tbh, I just want to be paidso am taking what I'm given
     
  18. Aug 8, 2012
  19. rymetymeuk

    rymetymeuk Dormant account

    Occupation:
    IT
    Location:
    Texas
    I actually can prove this now.

    to verify go to URL:

    You must register/login in order to see the link.

    as you can see, it says:

    This is Google's cache of You must register/login in order to see the link.. It is a snapshot of the page as it appeared on Jul 14, 2012 02:02:15 GMT. The current page could have changed in the meantime. Learn more
    Tip: To quickly find your search term on this page, press Ctrl+F or ⌘-F (Mac) and use the find bar.


    attached is a screenshot of the date of my win, and their current terms and conditions can be found here: (which now show $5000 withdrawal limit, but after i won they changed it

    You must register/login in order to see the link.

    Casinomeister/Maxd, can you tell me if this means they have to pay in one payment? or do their new T&C apply?

    thank you sirs
     

    Attached Files:

  20. Aug 8, 2012
  21. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    No new terms and conditions can apply to you, if they were added after you deposited...not even after you played, but after you deposited.
    You deposited, and made an agreement at that time, to follow their terms and conditions, as they were listed on their site, and so should they.
    I'm 100% with Nifty on this one...they should pay the full amount, or give a very good explanation why they shouldn't.
    On the other hand, I can understand that you want the money, and getting it in installments, is better than not getting it at all.
     
    6 people like this.
  22. Aug 8, 2012
  23. SAunnyS72

    SAunnyS72 On a Break

    Occupation:
    Entrepreneur
    Location:
    Australia
    I hope you get paid ASAP from the casino. I agree with a lot of other people here. When you win a Jackpot that is your money (full stop) ... Imagine a lotto winner getting 5k a month for a 10 million win ... He will probably die before he gets paid out.

    This system of drip release is absolute nonsense ... It goes totally against the logic of gaming ... Where you have the chance to make and withdraw fortunes.

    Not good enough. It takes away from the excitement of winning a jackpot. Pay the man!
     
  24. Aug 8, 2012
  25. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    That's a shitty thing to do to you, changing the terms after you win a progressive but on the other hand I guess we shouldn't expect much since there was a complaint on gambling grumbles back in April of this year from another player who won a progressive and apparently never got paid for it. :(
     
  26. Aug 8, 2012
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    In case anyone is wondering what the new Terms say is:
    The old Terms said no such thing. No mention of payment limits at all.

    In general we have a serious problem with new Terms being retroactively applied. In this case I would push for the casino to pay per the Terms that were in place when you won. In other words they could negotiate a payment schedule with you but it would have to be mutually agreeable not something imposed on you such as the monthly limits in the new Terms.
     
    7 people like this.
  28. Aug 8, 2012
  29. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    The problem is.... Crazy Luck has been stalling payments .... and why do casinos stall payments? 1. Rogue/greed, 2. Poor/No Cash Flow.

    The OP hits a Progressive and other players are now getting paid? They suddenly change their T&C, and the OP who won the jackpot is put on lousy $5k per month payments? Per MONTH.

    So how can they be trusted to pay out the remainder? And why won't they pay out the total win if Rival banks the Progressive?
     
    2 people like this.
  30. Aug 8, 2012
  31. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Using other words for it, they are actually stealing money from their own Softwareprovider:eek2:
    It seems as if they use that money to be able to pay other players. That way they maybe can stay in business a while longer, at least if players now are believing they are good to go since they paid a few.

    I hate this kind of behaviour from supposedly adult people trying to run a casino.
    Is there a way we can let Rival know what they are doing with their money? I can't believe they are approving this....or maybe I just don't want to believe it:(
     
    1 person likes this.
  32. Aug 8, 2012
  33. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    Wish you good luck getting through to Rival with ANYTHING.
    I have a feeling that's not going to happen ;)
    Maybe Max/Bryan has connections there tho...I'm not sure.
     
    1 person likes this.
  34. Aug 8, 2012
  35. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Well, I'm sure that all reps from Rival are reading this thread, and from other Rival casinos that hasn't signed up yet. Maybe even someone from Rival itself, and a lot of players that won't play there anymore, just because of this thread.

    Sometimes I check how many there are online here, and sometimes there are 150 people and only 15 of those are members:rolleyes:
    I do believe we are getting through to at least some of "the right people" by posting here. Who will listen and if anything will happen...that's another story:)
     
    1 person likes this.
  36. Aug 8, 2012
  37. rymetymeuk

    rymetymeuk Dormant account

    Occupation:
    IT
    Location:
    Texas

    Thanks for all the posts chaps. Yeah, all you've said makes perfect sense. I hope they stay in business long enough to pay me the rest of my winnings!
     

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