Lacoste2020
Banned User
- Joined
- Jul 17, 2019
- Location
- Mayence
Dear Casinomeister,
This is a issue for you and if someone can help me, it would be you!!! This story is so crazy to me and I am endless frustated.
I haven't been able to sleep a wink for a few days.
I won 55,000 EUR at the online casino "Casino Secret" with 2 deposits of 300 EUR at the live casino.
I then tried to withdraw the money but the maximum amount to be withdrawn was limited to 5000 EUR.
The verification was done and then it was said that a >>>gamecheck<<<< was requested by the provider and it will still takes time with the payout.
Then I submitted about 10 payment requests a 5000 EUR.
And now comes the tragedy: I used the cancellation function and lost one payout request after the other.
At least I had about 30 withdrawal cancellations.
Now I wonder if the casino wouldn't have to prevent a player from acting so irresponsibly. I cancelled several payments within a day and the casino did not respond.
I've now read that many casinos see the feature of canceling payments against fair play and don't offer this at first.
Also, at the beginning, Casino Secret had both: deposit limts and losing limits. Meanwhile there are no loss limits tools in this casino availbale. I wanted to protect my winnings with a loss limit but the casino didn't ask me to.
Normally, the casino would have had to react and protect me from my STUPID handlings because of its own due diligence duties regarding their customers. That's exactly what the casino has done now. They have blocked my account now.
Dear Casinomeister, if you can do somehting for me/mediate between me and the Casino and the Casino offers me a consolation or goodwill payout, I will donate a huge amout to several chartibale organisations . I don't expect all of my winnings because it's due to my stupidity, but at the other side, casino has delayed my withdrawls. I played for 10 years online casinos and this was the first time in my life winning such a huge amount.
This is endless frustating to me .....
This is a issue for you and if someone can help me, it would be you!!! This story is so crazy to me and I am endless frustated.
I haven't been able to sleep a wink for a few days.
I won 55,000 EUR at the online casino "Casino Secret" with 2 deposits of 300 EUR at the live casino.
I then tried to withdraw the money but the maximum amount to be withdrawn was limited to 5000 EUR.
The verification was done and then it was said that a >>>gamecheck<<<< was requested by the provider and it will still takes time with the payout.
Then I submitted about 10 payment requests a 5000 EUR.
And now comes the tragedy: I used the cancellation function and lost one payout request after the other.
At least I had about 30 withdrawal cancellations.
Now I wonder if the casino wouldn't have to prevent a player from acting so irresponsibly. I cancelled several payments within a day and the casino did not respond.
I've now read that many casinos see the feature of canceling payments against fair play and don't offer this at first.
Also, at the beginning, Casino Secret had both: deposit limts and losing limits. Meanwhile there are no loss limits tools in this casino availbale. I wanted to protect my winnings with a loss limit but the casino didn't ask me to.
Normally, the casino would have had to react and protect me from my STUPID handlings because of its own due diligence duties regarding their customers. That's exactly what the casino has done now. They have blocked my account now.
Dear Casinomeister, if you can do somehting for me/mediate between me and the Casino and the Casino offers me a consolation or goodwill payout, I will donate a huge amout to several chartibale organisations . I don't expect all of my winnings because it's due to my stupidity, but at the other side, casino has delayed my withdrawls. I played for 10 years online casinos and this was the first time in my life winning such a huge amount.
This is endless frustating to me .....