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Wixstars casino/notarised ID request

Discussion in 'Online Casinos' started by SpinUk, Feb 27, 2018.

    Feb 27, 2018
  1. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Anyone else here used these guys?
    They are part of the Aspire Global group, but notice they are based in Romania.

    They are UKGC licensed so seemed fine to play.

    Long story short, withdrew for first time £350 against about £500 in cumaltive deposits over the months - had the usual request for Docs but they have also requested NOTARISED ID - this is the first time I have ever had this request in 15 years of online play.

    This is despite being on the voters roll, deeds of my house and having full British passport and driving licence, as well as being fully signed off on some of their other brands like Karamba, Barbados Casino etc.

    Anyone else had this? I’m loath to spend £100-£150 quid on this relatively small cashout. I have said I'm happy to get it if they shoulder the cost (very doubtful). Is there any pushback on this?
     
  2. Feb 27, 2018
  3. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Hey!

    Well, I always thought that NOTARISED ID is request for some kind of bonus abusers or registration bonuses abusers. Also I can understand when casino want to stall payment and request it. But 350 pounds from a guy who spent 500 pounds?

    I'm really feel sorry for you mate, but the whole situation make me laugh...

    Btw, did they somehow explained such request?
     
  4. Feb 27, 2018
  5. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    I’ve appealed the decision and will see what they say.
    No they didnt - I sent them a long email explaining I was certified at the other casinos and could provide ample evidence of proof of ID. Got this nothing response back:

    “Welcome back to Wixstars….. The most secure and fun online casino around!
    Well done on your cash out. Since this is your first cash out, you are required to send the documents for the cash out.
    Once the documents have been sent, checked and approved, your cash out will then be processed.
    Should you have any further questions, please do not hesitate to contact us by coming to LIVE CHAT, where we are available from 7AM to 12AM (GMT) 7 days a week.”

    No mention of why they would request.

    So thanks Wixstars, not only did I have my win slashed in half due the Herculean wagering (bonus plus deposit x25. All slots only count half too ((apart from their 6 in house games)) so really bonus plus deposit x50), Its now getting halved again due to this crap.

    Avoid, avoid, avoid.
     
    Mouche12 and dunover like this.
  6. Feb 27, 2018
  7. dusky

    dusky Experienced Member

    Occupation:
    Programmer
    Location:
    England
    You can get notarised ID done at the Post Office for £10.50 but I would check first that they will accept it. I've recently sent this off to another casino but checked first and it passed.
     
  8. Feb 27, 2018
  9. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Im just checking this as its all new to me- i think notarised who have to be from here:

    You must register/login in order to see the link.

    Which is slightly differant to certified. If anyone knows more feel free to enlighten me.

    I also love the irony of having to supply locktight legal proof of ID to a casino based in whats arguably the fraud capital of Europe.
     
    Mouche12 likes this.
  10. Feb 27, 2018
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    If that's the case, why are you even considering playing there? Romania??
     
  12. Feb 27, 2018
  13. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Your right - more fools me on this one. Won’t be making the same mistake twice thats for sure.
     
  14. Feb 27, 2018
  15. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    He maybe assumed that with 3 of Wixstars sister sites (CasinoLuck, Next Casino and Wild Slots) being accredited here at Casinomeister. He'd be fairly safe
     
    Mouche12 and dusky like this.
  16. Feb 27, 2018
  17. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Well atleast you made a thread about it so people know not to play with this group. I despise casinos that take this route as a ploy that you reverse your cashout and lose it instead. I looked at this casino the other day and thought of maybe giving it a go so now I wont.
     
    Mouche12 likes this.
  18. Mar 2, 2018
  19. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Those bloody “system errors” causing havoc again. Sounds like it is miraculously sorted now after 3 days of detailed emails (me) and canned responses (them).

    “We thank you for contacting us at Wixstars. We are writing with reference to your email.

    We would like to inform that we have checked with our Accounting Department in regards to your documents for the cash out and they informed us that we have all the required documents already and all were approved.

    We would like to apologize for the recent email requesting documents, it came up due to a system error.

    Your cash out will be processed as soon as possible. We will update you shortly.

    Should you have any further questions, please do not hesitate to contact us.”
     
    Last edited: Mar 2, 2018
    Mouche12 likes this.

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