Hello, do online casinos have the right to deny a withdrawl request but not send you screenshots to show why??? A Canada casino I have been playing at for almost 2 years is denying my $830 withdrawl request claiming that I broke their bonus rule of betting over $10 on a spin. I have no memory doing that at all so I am requesting more verification than just words on a pdf file I was sent. Going to copy and paste what I was sent below:
eventdate date actiontype Game result bet
11/30/2019 12:38:17 AM 11/30/2019 12:38:17 AM Real-Series Video Slots Stardust Loss 20
11/30/2019 12:38:24 AM 11/30/2019 12:38:24 AM Real-Series Video Slots Stardust Loss 20
11/30/2019 12:38:33 AM 11/30/2019 12:38:33 AM Real-Series Video Slots Stardust Loss 20
11/30/2019 12:38:36 AM 11/30/2019 12:38:36 AM Real-Series Video Slots Stardust Loss 20
Now if anybody here has played Stardust before, it is close to impossible to make 2 spins in a 3 second time frame.
I had to make over 40 deposits last year before I finally got it up to $150 to make a withdrawl request. So I put in my money with this casino that's for sure, and to this day have deposited well over 100 times.
Any feedback would be greatly appreciated.
eventdate date actiontype Game result bet
11/30/2019 12:38:17 AM 11/30/2019 12:38:17 AM Real-Series Video Slots Stardust Loss 20
11/30/2019 12:38:24 AM 11/30/2019 12:38:24 AM Real-Series Video Slots Stardust Loss 20
11/30/2019 12:38:33 AM 11/30/2019 12:38:33 AM Real-Series Video Slots Stardust Loss 20
11/30/2019 12:38:36 AM 11/30/2019 12:38:36 AM Real-Series Video Slots Stardust Loss 20
Now if anybody here has played Stardust before, it is close to impossible to make 2 spins in a 3 second time frame.
I had to make over 40 deposits last year before I finally got it up to $150 to make a withdrawl request. So I put in my money with this casino that's for sure, and to this day have deposited well over 100 times.
Any feedback would be greatly appreciated.