Withdrawel refused royal slots

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
HI ALL
I had this latest email today. If there are any comments or guidance id appreciate it but nothing sarcastic as some have commented. Im shocked they are assuming i got a gambling problem i really am annoyed at that and its my business if i continue to do so surely. As to using ONECLICK its a laff that they think i ever would again. Hope your all well xxx


Thank you for your email of 4th December 2020.

You have stated your dispute has been referred to IBAS, should they make contact we will address this matter accordingly.


As explained in my previous email our decision remains unchanged. We have been unable to resolve this matter to your satisfaction. We have exhausted our internal complaints process. This is our final position and we are now at deadlock.


Following our review of your previous email, in line with our social responsibilities we feel that it is in your best interest to enforce an Operator Enforced Exclusion for 5 years.


Whilst we will take reasonable steps to prevent you from reactivating your account or opening new accounts, you must not attempt to do so with any sites under the
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licence. In the event of this occurring, we reserve the right to confiscate any winnings, and any deposits made will be investigated in line with our terms and conditions.


We recommend that you unsubscribe from gambling-related social media and block access to Gambling products. To find more information on blocking software
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. We also encourage that you consider extending your exclusion to any operator that you may use, please contact them to do so.


If you need any support or advice about the effects gambling has had on you, there are numerous helplines and support websites, some of which are listed below.

BeGambleAware (
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) - (Live Chat, E-mail and phone services) UK National Helpline: 0808 8020 133. Open between 8am to midnight, seven days a week.

GamCare (
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) - (Live Chat, E-mail and phone services) UK National Helpline: 0808 8020 133. Open between 8am to midnight, seven days a week.

Gamblers Anonymous (
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) (Live Chat and E-mail services)


Furthermore, if you wish to put controls in place to restrict your online gambling activities we advise you to register with GAMSTOP. This is a free self-help service, which is available for residents within the United Kingdom (Great Britain and Northern Ireland) only. To sign up for this free service use the following link:
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We hope this email has been informative, if you have any queries or need further support, please let us know.


Kind Regards
 

Najasaki

Keep It Simple, Stupid.
PABinit
Joined
Aug 24, 2010
Location
Your Happy Place
How did things turn for you from trying to get a withdraw paid without a required document to being banned from One Click Limited sites for 5 years due to them thinking that you have a gambling problem.

This is quite shocking. What happened in between?
 

Davey86

They make things hard for us because they can
MM
Joined
Feb 6, 2020
Location
Newcastle upon tyne
Just caught up with this thread how do you after withdrawal! be excluded for 5 years? something sinister going on? :eek:
 

Najasaki

Keep It Simple, Stupid.
PABinit
Joined
Aug 24, 2010
Location
Your Happy Place
How did things turn for you from trying to get a withdraw paid without a required document to being banned from One Click Limited sites for 5 years due to them thinking that you have a gambling problem.

This is quite shocking. What happened in between?

Just caught up with this thread how do you after withdrawal! be excluded for 5 years? something sinister going on? :eek:

I sentiments exactly, Davey.:p
 
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Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
I had told them in my email that i was upset thatbi could not withdraw as borrowed money from a family member on strength of my winnings (not the whole amount) and now i had to pay back out of own money. I wasnt aware id ever have a problem withdrawing as had never before. They keep moving goal posts. Im in touch with ibas and revolver. Im mortified they are assuming im a gambler how dare they. Then self excluded me and am not able to play on any of their sister sites yet telling me i should not play on any site and should inform all sites ive got a problem. I most certainly will take this further not sure if citizen advice is the right organisation as its a deformation of my character. Ty for replying
 

Najasaki

Keep It Simple, Stupid.
PABinit
Joined
Aug 24, 2010
Location
Your Happy Place
I had told them in my email that i was upset thatbi could not withdraw as borrowed money from a family member on strength of my winnings (not the whole amount) and now i had to pay back out of own money. I wasnt aware id ever have a problem withdrawing as had never before. They keep moving goal posts. Im in touch with ibas and revolver. Im mortified they are assuming im a gambler how dare they. Then self excluded me and am not able to play on any of their sister sites yet telling me i should not play on any site and should inform all sites ive got a problem. I most certainly will take this further not sure if citizen advice is the right organisation as its a deformation of my character. Ty for replying

Agreed. I think your issue is way greater than first met the eye. I'm not entirely sure that any member here could say anything to assist you in this situation. Good luck with IBAS and Revolver. I hope that the predicament that you're in gets squared away positively. Good luck.
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Someblunt responses but hey i can take it lol. Bank wont supply a letter for proof of closure. I explained everything and it was a clear NO. so its not a case of suspicious activity as assumed by several. Tut tut. Tried logging into the account but now it says ive self excluded til 2025?? Not requested that but at a guess its the ibas complaint. Keep you posted and tip of the day DONT ASSUME

Hi I was just reading this thread and found it very interesting also a bit confusing. Sorry for that :)

Just wanted to ask if the bank will supply you with bank statements even though they won't give you proof of closure but at least on the statement it will show your deposits to casino. Also I don't understand what kind of bank will not help their customers, its only a letter.
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
Agreed. I think your issue is way greater than first met the eye. I'm not entirely sure that any member here could say anything to assist you in this situation. Good luck with IBAS and Revolver. I hope that the predicament that you're in gets squared away positively. Good luck.
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
I cant see why though all i did is what i always do when winning i asked to.withdraw. i dpoke with a solicitor they have gone through it and said it seems they dont want to pay out. I have given lots of id so cannot see what the problem is. Each time it escalated to something different yet they never addressed the lcpp issue. I will take it further about accusing me of having a gambling problem. Ty for your reply
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Hi I was just reading this thread and found it very interesting also a bit confusing. Sorry for that :)

Just wanted to ask if the bank will supply you with bank statements even though they won't give you proof of closure but at least on the statement it will show your deposits to casino. Also I don't understand what kind of bank will not help their customers, its only a letter.

I cant see why though all i did is what i always do when winning i asked to.withdraw. i dpoke with a solicitor they have gone through it and said it seems they dont want to pay out. I have given lots of id so cannot see what the problem is. Each time it escalated to something different yet they never addressed the lcpp issue. I will take it further about accusing me of having a gambling problem. Ty for your reply

There lies the problem.

When asked about the bank, you continually dance around and try and avoid the question.

You say the bank wont provide proof of owning the card, well i'm sorry that's total Bull.

And it seems the only stumbling block on your withdrawal is the proof of card, yet you won't or more likely can't deal with this issue, as it will blow your case apart.

So in my book it's clear there's an issue with that card, that you need to keep from the casino, to try and get paid out.
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
There lies the problem.

When asked about the bank, you continually dance around and try and avoid the question.

You say the bank wont provide proof of owning the card, well i'm sorry that's total Bull.

And it seems the only stumbling block on your withdrawal is the proof of card, yet you won't or more likely can't deal with this issue, as it will blow your case apart.

So in my book it's clear there's an issue with that card, that you need to keep from the casino, to try and get paid out.
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
Your view is irrelevant your very cold so when you get warm or hot ill let you know. Apart from case im disabled no 1 and need help with getting out and about as need to get to the branch which is 10 miles away as with covid will not sort over phone no2 and for your pice of wood no 3 i didnt use the acc in question, i still should not be stopped from being able to.withdraw may 2020 LCCP. Get the point ill ask the bank for some manners for you too whilst at it as said stay off my post unless constructive now shoo
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Your view is irrelevant your very cold so when you get warm or hot ill let you know. Apart from case im disabled no 1 and need help with getting out and about as need to get to the branch which is 10 miles away as with covid will not sort over phone no2 and for your pice of wood no 3 i didnt use the acc in question, i still should not be stopped from being able to.withdraw may 2020 LCCP. Get the point ill ask the bank for some manners for you too whilst at it as said stay off my post unless constructive now shoo

This is a forum, You can't decide, that you only want replies from people that agree with you.

Quite a few people are finding your story full of holes.
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
I cant get it at the moment mines barclays. Just upset me how some people hace spoke to me on here assuming im doing something wrong. Its been a terrible time anyway. Ty for sharing information makes me feel better
 

Kingks

Newbie member
Joined
Oct 29, 2017
Location
nrwich
Yeah I'm waiting on a withdrawal and casino asking for back of card ive provided front as had a photo of it but missing the back and they said they would accept front and bank statements in live chat which I have provided but still waiting for the relevant team for the past week lol
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
GOOD LUCK you were lucky you had a photo i didnt think of it before closing account. Let me know how it goes. hopefully before xmas gor you xx
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
It looks quite strict forward, casino have given their final reply and referred to use 3rd party complaint service. Options are to get them proof of that card, use these complaint channels (which most probably can't do much as request proof of used payment method is very standard requests and in line with AML regulations) or forget your money and go on.

Getting proof that some card have have belonging to you is not mission impossible to do, even statements where transactions made with this card could help. There's always trace if you have used that card within last 5 years.
 
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