Withdrawel refused royal slots

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
I cant get it at the moment mines barclays. Just upset me how some people hace spoke to me on here assuming im doing something wrong. Its been a terrible time anyway. Ty for sharing information makes me feel better
 

Kingks

Newbie member
Joined
Oct 29, 2017
Location
nrwich
Yeah I'm waiting on a withdrawal and casino asking for back of card ive provided front as had a photo of it but missing the back and they said they would accept front and bank statements in live chat which I have provided but still waiting for the relevant team for the past week lol
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
GOOD LUCK you were lucky you had a photo i didnt think of it before closing account. Let me know how it goes. hopefully before xmas gor you xx
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
It looks quite strict forward, casino have given their final reply and referred to use 3rd party complaint service. Options are to get them proof of that card, use these complaint channels (which most probably can't do much as request proof of used payment method is very standard requests and in line with AML regulations) or forget your money and go on.

Getting proof that some card have have belonging to you is not mission impossible to do, even statements where transactions made with this card could help. There's always trace if you have used that card within last 5 years.
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
I have given proif of wherefundscame from both 2x debit catds and bank statement. Just theolddebit card i havent. I need to get to thebranch but in lockdown and havr to wait forfamily member as disabled and vulnerable. Under the lccp changes i have provided sufficient evidence and the slot company should not keep my money because of other card.
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
I have given proif of wherefundscame from both 2x debit catds and bank statement. Just theolddebit card i havent. I need to get to thebranch but in lockdown and havr to wait forfamily member as disabled and vulnerable. Under the lccp changes i have provided sufficient evidence and the slot company should not keep my money because of other card.

So is that the card you last deposited with? Online statements = proof :thumbsup:
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I have given proif of wherefundscame from both 2x debit catds and bank statement. Just theolddebit card i havent. I need to get to thebranch but in lockdown and havr to wait forfamily member as disabled and vulnerable. Under the lccp changes i have provided sufficient evidence and the slot company should not keep my money because of other card.
You don't need to go into branch, just call them and they have to send you statements.
As they requested this before you withdrew they aren't in breach of their LCCP I'm afraid.
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
Yes this is the card i have bern using and the bank statements. I cannot get anything over the phone i have to go to a branch. I just cannot see why i am not able my winnings as proved where funds came from the card used, plus my own id so in the meantime they shouldnt have a right to keep my winnings?? I provided other id in May but they never came back to say about it wasnt suffice???
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Yes this is the card i have bern using and the bank statements. I cannot get anything over the phone i have to go to a branch. I just cannot see why i am not able my winnings as proved where funds came from the card used, plus my own id so in the meantime they shouldnt have a right to keep my winnings?? I provided other id in May but they never came back to say about it wasnt suffice???

Th casino wants to make sure the card used is in your name and not someone else's that is why they need proof with your name visible on the card.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Yes this is the card i have bern using and the bank statements. I cannot get anything over the phone i have to go to a branch. I just cannot see why i am not able my winnings as proved where funds came from the card used, plus my own id so in the meantime they shouldnt have a right to keep my winnings?? I provided other id in May but they never came back to say about it wasnt suffice???
You can get a statement sent out over the phone, if they refuse ask for a SAR to include the last 12 months statements, they have to provide them by law.
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
So is that the card you last deposited with? Online statements = proof :thumbsup:


Yes this is the card i have bern using and the bank statements. I cannot get anything over the phone i have to go to a branch. I just cannot see why i am not able my winnings as proved where funds came from the card used, plus my own id so in the meantime they shouldnt have a right to keep my winnings?? I provided other id in May but they never came back to say about it wasnt suffice???

I'm getting confused. In your first post in this thread, you said you had shown them both sides of your two debit cards,.

The card they are requesting is an old one?.

You do not have the old one anymore, yet made your last deposit with it?.

P.s, They have every right to hold onto your winnings, they are not in breach, You only need to ring your bank to get this issue dealt with. Yet seem very reluctant to do so.

15th of November you started this thread, ample time to of sorted this, but you keep saying they should pay me, when infact they are completely in the right, it's only you delaying payment.

Blimey, just seen MAY in your post, has this really been going on that long?.

And you have not sorted the card issue. Deff Fishy
 
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brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
This is not the card used to deposit though
Have you ever submitted a photo or scan of that old card to any other casinos?
Maybe check your sent mail to see if there's an attachment of it, sent elsewhere.
Or if it was uploaded, contact that casino, and explain the situation. they'd have it on file
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
I tried to get a proof of ownership of one of my old cards from RBS and they said no, that nothing like that existed. In the end I only had to provide the casino the transactions showing the last 4 digits of that card.
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
I had added it to my account but when asked if it could be removed when i closed account they wouldnt without proof do just left it on account as with royal you can add but inly they can take a card off. So i just left it alone and was using my other accounts for which i have proved with id
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I had added it to my account but when asked if it could be removed when i closed account they wouldnt without proof do just left it on account as with royal you can add but inly they can take a card off. So i just left it alone and was using my other accounts for which i have proved with id
ok, so you need to supply proof. Have you rang the bank yet? The last statement will have the account closure stated on it.
 

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
ok, so you need to supply proof. Have you rang the bank yet? The last statement will have the account closure stated on it.

Winnerette might be an elderly/disabled person trying to do all of this but is simply lost or barely knows how to do online tasks.. That's also taking her typing responses like grammar into consideration.

But then again, she knows how to login to a casino and deposit, plus post on CM about the issue she's having, so I'm a little confused.

@Winnerette Do you have anybody that can assist you with obtaining the info that's needed to get your money? Like a family member or trusted friend?
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
Winnerette might be an elderly/disabled person trying to do all of this but is simply lost or barely knows how to do online tasks.. That's also taking her typing responses like grammar into consideration.

But then again, she knows how to login to a casino and deposit, plus post on CM about the issue she's having, so I'm a little confused.

@Winnerette Do you have anybody that can assist you with obtaining the info that's needed to get your money? Like a family member or trusted friend?
 

Winnerette

Newbie member
Joined
Nov 14, 2020
Location
Wales
Im disabled as in i cannot walk or drive to the bank you prune. I do not want pity i am just saying that until im able to get to my local branch which i have been informed to do i still believe the slot company has no right to keep hold of my winnings. I have arthritis of the fingers which makes it difgicult to type always on letters intended. Your discrimination is truly horrifying. You make me feel inadequate and im sorry im not perfect like uourself. Its people like you that make disabled people feel a distinct difference between abled bodied and those like myself . Thank you for that
 
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