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Withdrawal stuck in cyberspace

Discussion in 'Payment Processing Issues' started by barbara12, Jul 13, 2015.

    Jul 13, 2015
  1. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    My withdrawals are far and few between so I get very antsy when it doesn't come through. I made the withdrawal on June 30th for $100. Made a couple of $20 withdrawals from the same casino and the funds were on my credit card within 3 days. I got a hold of the casino and they sent me verification that they processed it. My bank claims it never received it and will not investigate until 30 days is up. It's been almost two weeks now and I am worried that the money will never make it. Has this ever happened to anyone else? Any suggestions or is 2 weeks sometimes common?
     
  2. Jul 13, 2015
  3. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    it could be that the visa(or any other enterprise such as mastercard) rejected the payment for some reason and returned it so while the casino processed it and the bank never received it, that is the only plausible reason. Ask the casino to check for returned funds as if they never made it to you, they could have only gone back to the casino

    It happened to me once about 3 years ago with a bingo site, where my 300 were processed but never made it to the account, but thankfully after 7 working days the site checked and explained that because of some reason it was returned back to them so they processed it again.

    The card in my situation was visa debit
     
    1 person likes this.
  4. Jul 13, 2015
  5. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    Once when I withdrew cash at ATM with Skrill card, I didn't get the cash but the sum was still deducted from my Skrill balance, it took 15 or 16 days until it was returned to my Skrill balance. So since fixing this error which happened in transaction within EU took more than 2 weeks, I think it is plausible that more international transaction errors might take up to 30 days.
     
    1 person likes this.
  6. Jul 14, 2015
  7. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    I have had one issue in the past - deposited funds via a credit card and won a fair bit. Made the withdrawal request, but as the withdrawal amount was more than the balance on my credit card, they returned it back to the casino as it was in the cards T&C that I cannot have a credit balance on a credit card! End result was withdrawing it in smaller chunks and just spent more on the card. I was also warned on one card that they do not permit the use of the card for gambling.

    Good luck on tracking it down.
     
    1 person likes this.
  8. Jul 14, 2015
  9. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    I have a credit on my card (Visa). Only of $23 but nonetheless it is a credit not a balance owing. Do you think that's the problem? I will need to look into this as this may be what happened.

    Thanks for the tip Richy!
     
  10. Jul 14, 2015
  11. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom
    Possibly, I just know from experience that some credit card issuers only like it when people owe them money, not the other way around! My only fear of using a credit card to place a deposit is if I won a progressive jackpot and no logical way of withdrawing it to a bank account if the casino only repays winnings back to the depositing source to prevent money laundering.

    End of the day, you are spending the credit card issuers money, so if the balance is nil, they are not owed anything and would more than likely reject any receipts which may take a credit card account into credit! I always try and get a debit and credit card registered on my account to make withdrawals simpler.
     
    1 person likes this.
  12. Jul 14, 2015
  13. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It is rare that a casino itself processes the transactions, most of them use a processor. If the casino has a rep here, ask them to follow this up for you. It could be that funds were sent from casino to processor, but are either still with the processor, or returned to the processor, and they have not yet informed the casino. Could also be that somewhere along the line an error or hiccup occurred and things in cyberspace do eventually get picked up sooner or later.
     
    1 person likes this.
  14. Jul 14, 2015
  15. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    I have a couple of experience that the money was stuck in cyberspace for more than 2 weeks. My experience was not with withdrawal, but with deposit and shopping online.

    What happened with me was that I deposited money into neteller one day, the transaction was successful. The money was added into my neteller account and I transferred that money into casino from neteller and played and lost all.

    Because neteller is based on overseas, the transaction normally show up on my internet banking statement 1-3 days after the transaction occurred. But one time, it took more than 2 weeks until the transaction showed up on my statement.

    Another similar experience with online shopping happened once too.

    So I think, the money stuck in cyber space from time some time. But I believe it will eventually arrive at your bank or go back to the casino some stage.
     
    1 person likes this.
  16. Jul 14, 2015
  17. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Well I just found out what the problem is. I knew that Visa would no longer accept deposits effective July 1st on these gambling sites but I was told that they would never refuse a credit. Not so. So a warning to all Canadians -- do not attempt any withdrawals through your Visa. I think I may have lost these funds as my bank is not willing to offer any type of statement on this and the casino is not willing to look further until I receive that statement from the bank.
     

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