Withdrawal minus bonus

Nightfly

Experienced Member
Joined
Aug 23, 2012
Location
Somewhere USA
I'm a recent member of this forum and sort of new to Club Word Casinos. However I been around for awhile. Back in late 1990's and through the turn of the new millennium I was a faithful Microgaming player untill US policies put an end to that. In the meantime I started playing others such as The Grand Prive Group of casinos and had some luck early. Then I hit a major loosing streak with them. As the years past I joined up with some RTG based casinos.

As I mentioned my recent exploration was with Club World. Three months ago I opened an account with Aladdins Gold and few of the others. I got lucky at Aladdins. I was already verified but had a few issues when cashing-out. Being an expirienced player and living in the US I understood these issues. It took some time but my cash-outs are almost finalized. The only question and concern I have is regarding the deduction of the bonus money when making a withdrawal. While trying differant methods of withdrawal I did make another deposit of $150.00 on August 17 with a 65% bonus which came to $97.50. This was deducted from my withdrawal that already had a bonus deduction. Please note that the original bonus of $56.25 credited on August 3 was deducted from the withdrawal on August 16. While attempting different methods for withdrawal the second bonus of $97.50 got caught up in the middle. I'm not asking for a refund. A credit to my casino account would be nice.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
I'm a recent member of this forum and sort of new to Club Word Casinos. However I been around for awhile. Back in late 1990's and through the turn of the new millennium I was a faithful Microgaming player untill US policies put an end to that. In the meantime I started playing others such as The Grand Prive Group of casinos and had some luck early. Then I hit a major loosing streak with them. As the years past I joined up with some RTG based casinos.

As I mentioned my recent exploration was with Club World. Three months ago I opened an account with Aladdins Gold and few of the others. I got lucky at Aladdins. I was already verified but had a few issues when cashing-out. Being an expirienced player and living in the US I understood these issues. It took some time but my cash-outs are almost finalized. The only question and concern I have is regarding the deduction of the bonus money when making a withdrawal. While trying differant methods of withdrawal I did make another deposit of $150.00 on August 17 with a 65% bonus which came to $97.50. This was deducted from my withdrawal that already had a bonus deduction. Please note that the original bonus of $56.25 credited on August 3 was deducted from the withdrawal on August 16. While attempting different methods for withdrawal the second bonus of $97.50 got caught up in the middle. I'm not asking for a refund. A credit to my casino account would be nice.

Posting here won't help you. Best advice I can give is to contact Tom the Rep for CWG on this forum. Ask him politely to look into it for you.

good luck, mistakes happen -- but from my significant experience with CWG - they will figure it out.

Diane
 

Nightfly

Experienced Member
Joined
Aug 23, 2012
Location
Somewhere USA
Posting here won't help you. Best advice I can give is to contact Tom the Rep for CWG on this forum. Ask him politely to look into it for you.

good luck, mistakes happen -- but from my significant experience with CWG - they will figure it out.

Diane

Thanks Diane, I did send him a message but no reply yet. I just thought I also post it.
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
It's the weekend (and a holiday weekend to boot), so Tom may not see this until Tuesday. Not all the reps log in here on the weekends, just wanted you to be aware so you don't think he is ignoring you or something ;) (Diane forget to mention it:))
 

jenn1381

Senior Member
Joined
Apr 4, 2005
Location
Canada
This has happened to me multiple times - Tom always fixes it right up. I'm sure when he logs in he will take care of it for you.
 

Diane

Ueber Meister
Joined
Dec 20, 2009
Location
WI
Thanks for letting us know.

It is "refreshing" to have a new member remember to come back and let us know a favorable resolution.

Diane
 
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