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Withdrawal issues Videoslots

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Benjiii, Nov 10, 2018.

    Nov 10, 2018
  1. Benjiii

    Benjiii Newbie member PABinit

    Bendigo, Victoria
    I'm not sure whether this is worth complaining about. A couple of months ago i made my first withdrawal at Videoslots via bitcoin and it bounced back straight away as a deposit I went to chat and they said i deposited it back in. So i tried again and immediately logged out of the casino and waited of confirmation email and then i logged back in to see it was deposited back in and yes it did. Both times it caused a fee which i waited a couple of months for and settled that matter with free spins cause i was sick of asking about it. The main issue i had was they told me not to withdraw again until the tech team figured out what was wrong. Throughout this period i had amounts ranging from 200 to 1600 and went to chat and was told i had to wait. so a couple of weeks ago I got an email saying the issue was fixed so i sent the new bitcoin address , as local bitcoin require it for each incoming transaction and yay it worked. Shortly after i got an email saying the email that stated it was fixed was wrong. This email was sent from my loyalty manager Johnathon. I sent him an email saying it does now work his response was i fixed it with the new withdrawal address. I was so angry cause i was aware that we had to provide each time. I emailed Johnathon and asked what was the main issue cause after waiting this amount of time im entitled to an answer to date no response. Do I have a case for compensation??
  2. Nov 11, 2018
  3. Steviedoo

    Steviedoo Senior Member

  4. Nov 11, 2018
  5. Team.Videoslots

    Team.Videoslots Award Winning Casino rep

    Hi @Benjiii

    I have sent you a PM to gather some more information and look into what has happened here.

    Thank you @Steviedoo for making us aware of this post.

    Team Videoslots.
    Steviedoo likes this.
  6. Jan 10, 2019
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    PAB received and in progress.

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