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Withdrawal Issue Golden Riviera - Used Vcard For Deposit

Discussion in 'Payment Processing Issues' started by zamalkhan, Jun 21, 2012.

Thread Status:
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    Jun 21, 2012
  1. zamalkhan

    zamalkhan Banned User - fraudster

    Occupation:
    student
    Location:
    Australia
    Hi,

    On the 14/6/12 or 15/6/12 I created an account with Golden Riviera Casino. i deposited using a virtual credit card as I always do with every other casino. the virtual credit card was activated under my account with the same registered details as the casino account so there's no problems there. You must register/login in order to see the link.. the virtual credit card only had $100 AUD available and i deposited two separate times worth 50 AUD each.

    The transaction was approved when depositing on the casino therefore i was able to play and alternatively win!
    On the 16/06/12 i withdrew a total of $67,000 AUD. First, the casino locked me out of my account (therefore locked me out of most palace group casinos) considering me a high risk customer. That problem was easily solved, basically because i just signed up my account was not verified. So i sent all supporting documents to banking@vegas....

    I also sent a copy for my withdrawal which included my passport, bank statement, screenshot of virtual credit card account and the authorization report which they sent me. In saying all this, the casino has already locked me out of the account, hence locking me out of every other casino i basically play (spin palace, euro palace, lucky nugget etc), rejected my withdrawal request twice already (one for being a high risk...solved and second time to be explained now)
    i recieved this email from the casino


    On Tue, Jun 19, 2012 at 4:36 PM, risk wrote:
    Dear Zamal,
    Thank you for your patience and understanding while our security team reviewed your accounts.
    During a routine security check by our banking processor, it was discovered that the card used to purchase at our casino was linked to several known fraud related accounts. As a result of this, the purchases made at Golden Riviera Casino were rejected before we received a settlement of the transactions. Therefore any and all winnings at Golden Riviera Casino are null and void and will not be paid out.
    Further to this, we have taken the decision to lock your accounts at Vegas Partner Lounge, given your links to the fraudsters known to our banking processor.
    Please refer to our Terms and Conditions regarding our policies in cases such as yours.
    Regards,
    Dean,
    Risk Consultant
    Golden Riviera Casino
    Vegas Partner Lounge



    First of all, there was no fraudelant activity linked to this account at all, the card had $100 available, and that $100 was deposited into the casino (50 then 50 again). the payments were approved and the registered details of the account are the exact same that were registered on the casino account.i have used VCARDS ever since playing online casinos and withdrew about 3 times with different casinos and there were no problems. I would like to know why the above email states what it states. I have proof that the account has only been used for depositing in this casino and the full amount of that card was put into the casino. The payment was definetly accepted as it was approved (i have emails to proove that it went through) .
    When i chatted to the 24/7 live support team they said that the payment did not go through and the amount was credited back into my credit card. I knew this couldnt be the case as it was successful deposit and there is definetly no refund in that prepaid card.
    Please if anyone could help me complete this withdrawal. i have got all supporting documents to proove that the VCARD account is mine, copy of the transaction history from the credit card that was used to deposit to make those winnings.
    Thanks
     
  2. Jun 21, 2012
  3. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    Send a private message to the VPL rep that is here at the forum.

    I-gaming reps
     
  4. Jun 21, 2012
  5. zamalkhan

    zamalkhan Banned User - fraudster

    Occupation:
    student
    Location:
    Australia
    is the VPL at this forum the same as talking to someone on online chat?

    Thanks
     
  6. Jun 21, 2012
  7. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    The individual listed on the i-gaming reps page states his/her position is Affiliate Manager with VPL.

    If you decide to send a message-give them a few days to respond.
     
  8. Jun 21, 2012
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    If you go to their page http://www.casinomeister.com/forums/members/vpl.html on the left hand side you will see an option to private message him. Send him the details he needs to help you, such as your account number, dates and amounts. It's like email, and you will receive a response via your inbox here.

    I can't quite see how a prepaid card can be linked to a group of fraudsters. Sure, maybe fraudsters use the same prepaid card provider, but that doesn't mean the player is connected to them.

    If the rep is unable to help you, there is a free PAB service to resolve disputes. http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    Please read all the info. Give the rep a chance to help you first, and stop discussing it here on the boards for now in case you require the service.
     
    2 people like this.
  10. Jun 21, 2012
  11. zamalkhan

    zamalkhan Banned User - fraudster

    Occupation:
    student
    Location:
    Australia
    Cheers will do all that and get back on this post with the results...hopefully some good results
     
  12. Jun 22, 2012
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Here we go... :rolleyes:

    You deposited $100 and cashed out $67k..???...Wth??

    Sounds dodgy for a start IMO.

    In my experience, if the processor detects fraud they are usually right. After all, the processor makes money from the deposits and they don't care if you win or lose, so it is nothing to do with how much you won.

    Again, in my experience, these situations usually end up with the player being exposed as a fraudster.....let's hope you aren't one of them.

    Contact the rep and submit a PAB, while I go get some popcorn.

    I'm also interested to know why an Australian player would use disposable prepaid cards and pay the exorbitant fees rather than use PoLi or Skrill or Neteller etc......although I can think of one reason.....
     
    1 person likes this.
  14. Jun 22, 2012
  15. zamalkhan

    zamalkhan Banned User - fraudster

    Occupation:
    student
    Location:
    Australia

    first of all, why would i lie about my winnings. the casino has proof and i have screenshots. the winnings were separated in two different days and a total of two withdrawals which summed up to be 67 000. Why is it weird that i use prepaid credit cards? i don't have to give an explanation to that but just to prove that im not in any way fraudulent, i shall explain.

    A person with no job atm cant exactly apply for a credit card and has no regular income to the bank, therefore whatever cash i gather, i will go out and purchase a prepaid credit card. the fee is only $5 per voucher so in my eyes i think its worth the price. the account is legit and its quite hard to do fraudulent activities, hence why i am disputing with the casino for my rightful winnings. I have deposit proof and transaction history for the particular prepaid credit card i used to deposit in the casino.

    If i was guilty of fraudelent activities, trust me, i would not be doing this forum post or even trying to attempt to claim my winnings!. I think u should mayb keep your opinions to yourself, as i feel directly accused.
     
    1 person likes this.
  16. Jun 22, 2012
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just a heads up that I've been contacted by the casino reps about the OP's situation. More later.

    We have fraudsters posting here on a regular basis. I'm not saying you are one, but just because you are posting doesn't mean you aren't.

    The casino has accused you of fraud, and apparently that influences Nifty's opinion. So I really don't think that he needs to keep his opinion to himself.
     
  18. Jun 22, 2012
  19. zamalkhan

    zamalkhan Banned User - fraudster

    Occupation:
    student
    Location:
    Australia
    Was this post done before or after the private message



     
  20. Jun 22, 2012
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    What private message? This post was done a couple of minutes ago.
     
  22. Jun 22, 2012
  23. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I find this part highly interesting......

    And from the cards usage terms........


    So the $64,000 dollar question, how can a one off card be used at several different locations unless the OP loaded it for this?, to which he ensures us he has proof that it was only loaded with 100 AUD, that were all used at Riviera.
     
    1 person likes this.
  24. Jun 23, 2012
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I'm thinking more along the lines of some kind of fraud regarding the cards themselves e.g. some kind of cards self-produced with skimming technology.

    It could also be that the OP or his "gang" have found a way to re-use the cards or overdraw them somehow.

    Just because they are one off non-reloadable cards, we shouldn't assume they are totally immune from fraud.

    I just don't buy that the processor themselves has rejected the transactions at settlement, and advised the casino of fraudulent activity for no reason....they make money from all legit transactions, so they wouldn't "crap in their own nest" for no reason.

    I'll stick with my spidey sense and bet this isn't a case of the "big bad casinos" ripping off "poor innocent players" as some members here would have us believe.
     
  26. Jun 23, 2012
  27. zamalkhan

    zamalkhan Banned User - fraudster

    Occupation:
    student
    Location:
    Australia
    deleted
     
    Last edited: Jun 23, 2012
  28. Jun 23, 2012
  29. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    I hear what you`re saying bud, but, any other kind of fraud that is none casino related would be a felony and i`m pretty sure that Riviera would have stated that in their reply, it could be that the processor has picked up on the actual type of card and it`s origin, which in turn may be linked to some kind of fraud.

    I have very little knowledge of the intelligence of your average skimming gang, but suffice to say, if it were me and I was picked up by a fraud detection unit whilst committing criminal fraud, the last thing I would do is plead innocence on a public forum thus giving my IP address etc and creating unwanted attention to myself.

    But like you say `It will come out in the wash`, on the other hand though - After the recent Purple Lounge fiasco you cannot be to careful, no matter where you`re playing :(.

    Cheers,

    Roy.
     
  30. Jun 23, 2012
  31. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    If you have filled for a PAB it is in your best interest not to make anymore posts here regarding this case, no matter how incensed you are, see how the PAB goes 1st.

    Off the record, if I had just been blocked from withdrawing that amount of cash I would want a far more thorough explanation than this...

     
  32. Jun 23, 2012
  33. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Problem is, if they do outline it in detail it often gives away how they detected it, which is exactly what the fraudster wants, as he can take steps to alter his MO to cover that angle next time. The fraudster already knows what they did, they just want to know what mistake they made in the process.

    I also wouldn't read too much into whether they post in public.....just about all of them do as a backup plan should they be flagged by the casino. The casino already knows their IP, which might actually be part of how they were caught. The fraudster will attempt to make it cheaper/preferable in a PR sense to pay them out than standing their ground by making themselves look totally innocent and victims of the "big bad casinos".

    It's also known that there are plenty of fraudsters will low intelligence, so they probably don't even consider the risks they expose themselves to via a complaint process.

    @OP

    You need to stop posting and submit a PAB.

    You can talk about purchasing the card and proving it etc, but I don't think that's the issue here, and I think you probably know that.

    Submit the PAB form and the casino will reveal ALL the evidence to Max and Bryan, and they will know whether you're innocent or just another scumbag fraudster who is lying to the membership trying to get support to force the casino to pay.

    In my experience with these types of issues, the processors are usually spot on when detecting fraud, but I'll gladly apologize if I'm wrong in my opinions.
     
  34. Jun 23, 2012
  35. zamalkhan

    zamalkhan Banned User - fraudster

    Occupation:
    student
    Location:
    Australia
    removed
     
  36. Jun 23, 2012
  37. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well you've probably blown your chance of a PAB by continuing to post against advice.

    The casino has refunded your deposits. I don't see how that proves anything, other than they aren't confiscating your deposits as well as your winnings.

    It seems more likely that it is your actual casino account is the problem rather than your vCard. Multiple accounts in your name or in household, IP, etc. Connections with other players. All of these are common issues.

    Just PAB (if allowed) and we will all know the truth. Just make sure you know what that entails.
     
  38. Jun 25, 2012
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Nope, he blew his chance by posting anything at all. He's a fraudster connected to a fraud ring. <gasp><shock>

    Thread upgraded to closed.
     
    4 people like this.
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