Withdrawal Issue Golden Riviera - Used Vcard For Deposit

Status
Not open for further replies.

zamalkhan

Banned User - fraudster
Joined
Jun 21, 2012
Location
Australia
Hi,

On the 14/6/12 or 15/6/12 I created an account with Golden Riviera Casino. i deposited using a virtual credit card as I always do with every other casino. the virtual credit card was activated under my account with the same registered details as the casino account so there's no problems there. Link Removed ( Old/Invalid) . the virtual credit card only had $100 AUD available and i deposited two separate times worth 50 AUD each.

The transaction was approved when depositing on the casino therefore i was able to play and alternatively win!
On the 16/06/12 i withdrew a total of $67,000 AUD. First, the casino locked me out of my account (therefore locked me out of most palace group casinos) considering me a high risk customer. That problem was easily solved, basically because i just signed up my account was not verified. So i sent all supporting documents to [email protected]

I also sent a copy for my withdrawal which included my passport, bank statement, screenshot of virtual credit card account and the authorization report which they sent me. In saying all this, the casino has already locked me out of the account, hence locking me out of every other casino i basically play (spin palace, euro palace, lucky nugget etc), rejected my withdrawal request twice already (one for being a high risk...solved and second time to be explained now)
i recieved this email from the casino


On Tue, Jun 19, 2012 at 4:36 PM, risk wrote:
Dear Zamal,
Thank you for your patience and understanding while our security team reviewed your accounts.
During a routine security check by our banking processor, it was discovered that the card used to purchase at our casino was linked to several known fraud related accounts. As a result of this, the purchases made at Golden Riviera Casino were rejected before we received a settlement of the transactions. Therefore any and all winnings at Golden Riviera Casino are null and void and will not be paid out.
Further to this, we have taken the decision to lock your accounts at Vegas Partner Lounge, given your links to the fraudsters known to our banking processor.
Please refer to our Terms and Conditions regarding our policies in cases such as yours.
Regards,
Dean,
Risk Consultant
Golden Riviera Casino
Vegas Partner Lounge



First of all, there was no fraudelant activity linked to this account at all, the card had $100 available, and that $100 was deposited into the casino (50 then 50 again). the payments were approved and the registered details of the account are the exact same that were registered on the casino account.i have used VCARDS ever since playing online casinos and withdrew about 3 times with different casinos and there were no problems. I would like to know why the above email states what it states. I have proof that the account has only been used for depositing in this casino and the full amount of that card was put into the casino. The payment was definetly accepted as it was approved (i have emails to proove that it went through) .
When i chatted to the 24/7 live support team they said that the payment did not go through and the amount was credited back into my credit card. I knew this couldnt be the case as it was successful deposit and there is definetly no refund in that prepaid card.
Please if anyone could help me complete this withdrawal. i have got all supporting documents to proove that the VCARD account is mine, copy of the transaction history from the credit card that was used to deposit to make those winnings.
Thanks
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
If you go to their page https://www.casinomeister.com/forums/members/ on the left hand side you will see an option to private message him. Send him the details he needs to help you, such as your account number, dates and amounts. It's like email, and you will receive a response via your inbox here.

I can't quite see how a prepaid card can be linked to a group of fraudsters. Sure, maybe fraudsters use the same prepaid card provider, but that doesn't mean the player is connected to them.

If the rep is unable to help you, there is a free PAB service to resolve disputes. https://www.casinomeister.com/forums/help/pab-rules/

Please read all the info. Give the rep a chance to help you first, and stop discussing it here on the boards for now in case you require the service.
 

zamalkhan

Banned User - fraudster
Joined
Jun 21, 2012
Location
Australia
If you go to their page https://www.casinomeister.com/forums/members/ on the left hand side you will see an option to private message him. Send him the details he needs to help you, such as your account number, dates and amounts. It's like email, and you will receive a response via your inbox here.

I can't quite see how a prepaid card can be linked to a group of fraudsters. Sure, maybe fraudsters use the same prepaid card provider, but that doesn't mean the player is connected to them.

If the rep is unable to help you, there is a free PAB service to resolve disputes. https://www.casinomeister.com/forums/help/pab-rules/

Please read all the info. Give the rep a chance to help you first, and stop discussing it here on the boards for now in case you require the service.

Cheers will do all that and get back on this post with the results...hopefully some good results
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Here we go... :rolleyes:

You deposited $100 and cashed out $67k..???...Wth??

Sounds dodgy for a start IMO.

In my experience, if the processor detects fraud they are usually right. After all, the processor makes money from the deposits and they don't care if you win or lose, so it is nothing to do with how much you won.

Again, in my experience, these situations usually end up with the player being exposed as a fraudster.....let's hope you aren't one of them.

Contact the rep and submit a PAB, while I go get some popcorn.

I'm also interested to know why an Australian player would use disposable prepaid cards and pay the exorbitant fees rather than use PoLi or Skrill or Neteller etc......although I can think of one reason.....
 

zamalkhan

Banned User - fraudster
Joined
Jun 21, 2012
Location
Australia
Here we go... :rolleyes:

You deposited $100 and cashed out $67k..???...Wth??

Sounds dodgy for a start IMO.

In my experience, if the processor detects fraud they are usually right. After all, the processor makes money from the deposits and they don't care if you win or lose, so it is nothing to do with how much you won.

Again, in my experience, these situations usually end up with the player being exposed as a fraudster.....let's hope you aren't one of them.

Contact the rep and submit a PAB, while I go get some popcorn.

I'm also interested to know why an Australian player would use disposable prepaid cards and pay the exorbitant fees rather than use PoLi or Skrill or Neteller etc......although I can think of one reason.....


first of all, why would i lie about my winnings. the casino has proof and i have screenshots. the winnings were separated in two different days and a total of two withdrawals which summed up to be 67 000. Why is it weird that i use prepaid credit cards? i don't have to give an explanation to that but just to prove that im not in any way fraudulent, i shall explain.

A person with no job atm cant exactly apply for a credit card and has no regular income to the bank, therefore whatever cash i gather, i will go out and purchase a prepaid credit card. the fee is only $5 per voucher so in my eyes i think its worth the price. the account is legit and its quite hard to do fraudulent activities, hence why i am disputing with the casino for my rightful winnings. I have deposit proof and transaction history for the particular prepaid credit card i used to deposit in the casino.

If i was guilty of fraudelent activities, trust me, i would not be doing this forum post or even trying to attempt to claim my winnings!. I think u should mayb keep your opinions to yourself, as i feel directly accused.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Just a heads up that I've been contacted by the casino reps about the OP's situation. More later.

...If i was guilty of fraudelent activities, trust me, i would not be doing this forum post or even trying to attempt to claim my winnings!. I think u should mayb keep your opinions to yourself, as i feel directly accused.

We have fraudsters posting here on a regular basis. I'm not saying you are one, but just because you are posting doesn't mean you aren't.

The casino has accused you of fraud, and apparently that influences Nifty's opinion. So I really don't think that he needs to keep his opinion to himself.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
I find this part highly interesting......

On Tue, Jun 19, 2012 at 4:36 PM, risk wrote:
Dear Zamal,
Thank you for your patience and understanding while our security team reviewed your accounts.
During a routine security check by our banking processor, it was discovered that the card used to purchase at our casino was linked to several known fraud related accounts. As a result of this, the purchases made at Golden Riviera Casino were rejected before we received a settlement of the transactions. Therefore any and all winnings at Golden Riviera Casino are null and void and will not be paid out.
Further to this, we have taken the decision to lock your accounts at Vegas Partner Lounge, given your links to the fraudsters known to our banking processor.
Please refer to our Terms and Conditions regarding our policies in cases such as yours.
Regards,
Dean,
Risk Consultant
Golden Riviera Casino
Vegas Partner Lounge

And from the cards usage terms........


A VCARD is not reloadable. You can only add Funds Credits at the time of purchase.

So the $64,000 dollar question, how can a one off card be used at several different locations unless the OP loaded it for this?, to which he ensures us he has proof that it was only loaded with 100 AUD, that were all used at Riviera.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I find this part highly interesting......



And from the cards usage terms........




So the $64,000 dollar question, how can a one off card be used at several different locations unless the OP loaded it for this?, to which he ensures us he has proof that it was only loaded with 100 AUD, that were all used at Riviera.

I'm thinking more along the lines of some kind of fraud regarding the cards themselves e.g. some kind of cards self-produced with skimming technology.

It could also be that the OP or his "gang" have found a way to re-use the cards or overdraw them somehow.

Just because they are one off non-reloadable cards, we shouldn't assume they are totally immune from fraud.

I just don't buy that the processor themselves has rejected the transactions at settlement, and advised the casino of fraudulent activity for no reason....they make money from all legit transactions, so they wouldn't "crap in their own nest" for no reason.

I'll stick with my spidey sense and bet this isn't a case of the "big bad casinos" ripping off "poor innocent players" as some members here would have us believe.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
I'm thinking more along the lines of some kind of fraud regarding the cards themselves e.g. some kind of cards self-produced with skimming technology.

It could also be that the OP or his "gang" have found a way to re-use the cards or overdraw them somehow.

Just because they are one off non-reloadable cards, we shouldn't assume they are totally immune from fraud.

I just don't buy that the processor themselves has rejected the transactions at settlement, and advised the casino of fraudulent activity for no reason....they make money from all legit transactions, so they wouldn't "crap in their own nest" for no reason.

I'll stick with my spidey sense and bet this isn't a case of the "big bad casinos" ripping off "poor innocent players" as some members here would have us believe.

I hear what you`re saying bud, but, any other kind of fraud that is none casino related would be a felony and i`m pretty sure that Riviera would have stated that in their reply, it could be that the processor has picked up on the actual type of card and it`s origin, which in turn may be linked to some kind of fraud.

I have very little knowledge of the intelligence of your average skimming gang, but suffice to say, if it were me and I was picked up by a fraud detection unit whilst committing criminal fraud, the last thing I would do is plead innocence on a public forum thus giving my IP address etc and creating unwanted attention to myself.

But like you say `It will come out in the wash`, on the other hand though - After the recent Purple Lounge fiasco you cannot be to careful, no matter where you`re playing :(.

Cheers,

Roy.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Ok, you may think that but im in the process of getting WRITTEN CONFIRMATION from VCARD themselves that this was rightfully purchased and used for the casino ONLY. i also have the proof of purchase from the service station i bought the actual VCARD from which prooves the $105.50 spent ($5.50 fee). i can completely back myself up on this and i wouldnt be wasting my time on these forums trying to claim my winnings.

Thanks SEVENTH777 for your support. Also i have correspondence from the VPL saying:

Re: withdrawal issue - golden riviera



Hi Zamal,

After lengthy discussion with our Risk team, they have stated that their decision regarding your account and cashin, stands as final, and that they will not enter into any further correspondence.


Whats everyones opinions on this, and how would i take this further. I have done some procedures already but i want to take this further

If you have filled for a PAB it is in your best interest not to make anymore posts here regarding this case, no matter how incensed you are, see how the PAB goes 1st.

Off the record, if I had just been blocked from withdrawing that amount of cash I would want a far more thorough explanation than this...

After lengthy discussion with our Risk team, they have stated that their decision regarding your account and cashin, stands as final, and that they will not enter into any further correspondence.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
If you have filled for a PAB it is in your best interest not to make anymore posts here regarding this case, no matter how incensed you are, see how the PAB goes 1st.

Off the record, if I had just been blocked from withdrawing that amount of cash I would want a far more thorough explanation than this...

Problem is, if they do outline it in detail it often gives away how they detected it, which is exactly what the fraudster wants, as he can take steps to alter his MO to cover that angle next time. The fraudster already knows what they did, they just want to know what mistake they made in the process.

I also wouldn't read too much into whether they post in public.....just about all of them do as a backup plan should they be flagged by the casino. The casino already knows their IP, which might actually be part of how they were caught. The fraudster will attempt to make it cheaper/preferable in a PR sense to pay them out than standing their ground by making themselves look totally innocent and victims of the "big bad casinos".

It's also known that there are plenty of fraudsters will low intelligence, so they probably don't even consider the risks they expose themselves to via a complaint process.

@OP

You need to stop posting and submit a PAB.

You can talk about purchasing the card and proving it etc, but I don't think that's the issue here, and I think you probably know that.

Submit the PAB form and the casino will reveal ALL the evidence to Max and Bryan, and they will know whether you're innocent or just another scumbag fraudster who is lying to the membership trying to get support to force the casino to pay.

In my experience with these types of issues, the processors are usually spot on when detecting fraud, but I'll gladly apologize if I'm wrong in my opinions.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
You wouldnt believe how sneaky the casino is. I just logged into my VCARD account and found the vcard i used was refunded yesterday. Now this may be a very good case. Because whenever i deposit, i purchase a VCARD, now normally the approval is 2 days for every casino and i have proof that the transactions get approved within 48hrs MAX. now this one VCARD with Golden Riviera deposits "apparently" got declined 8 days after the winnings were claimed. I just got off the phone with a VCARD representative and on their side they can see the transaction being approved then instead of seeing declined after 8 days (which i see on my side in the description column - the casino writes what they want in this column eg : Purchase WWW.DATACASH.COM INTERNET GB ($50.00) - Declined). this transaction is seen as a REFUND on VCARD's screen which is the actual TYPE of transaction!

so its quite obvious that the casino is doing, they dont want to do the payout and they have no reasonable explanation to reject this payout. i will definietly bein taking this further

Well you've probably blown your chance of a PAB by continuing to post against advice.

The casino has refunded your deposits. I don't see how that proves anything, other than they aren't confiscating your deposits as well as your winnings.

It seems more likely that it is your actual casino account is the problem rather than your vCard. Multiple accounts in your name or in household, IP, etc. Connections with other players. All of these are common issues.

Just PAB (if allowed) and we will all know the truth. Just make sure you know what that entails.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Well you've probably blown your chance of a PAB by continuing to post against advice.

Nope, he blew his chance by posting anything at all. He's a fraudster connected to a fraud ring. <gasp><shock>

Thread upgraded to closed.
 
Status
Not open for further replies.

Users who are viewing this thread

Top