Hi
Was wondering if anyone could shed any light or assist me.
I deposited a total of £12k across 2 sites under the same parent company. Was asked to provide source of wealth as I had exceeded the threshold of 10k total deposits. My £500 withdrawal was refused until I could provide the requested documentation. I provided bank statements and payslips etc but was asked to also provide payslips and bank statements of my friend who has transferred money in to my account, she has refused to provide this understandably and therefore I'm stuck.
I read on the gambling commission terms that if self exclusion was requested then the balance in the account has to be paid so requested self exclusion but still they have refused to pay the £500. I've also queried with the casino why if the threshold is 10k deposits was I allowed to deposit a further 2k before SOW was requested, obviously had I known that I would be unable to provide the requested documents I would not have deposited the additional 2k.
Wondering if anyone has had this same issue and had any resolution?
Thanks
Was wondering if anyone could shed any light or assist me.
I deposited a total of £12k across 2 sites under the same parent company. Was asked to provide source of wealth as I had exceeded the threshold of 10k total deposits. My £500 withdrawal was refused until I could provide the requested documentation. I provided bank statements and payslips etc but was asked to also provide payslips and bank statements of my friend who has transferred money in to my account, she has refused to provide this understandably and therefore I'm stuck.
I read on the gambling commission terms that if self exclusion was requested then the balance in the account has to be paid so requested self exclusion but still they have refused to pay the £500. I've also queried with the casino why if the threshold is 10k deposits was I allowed to deposit a further 2k before SOW was requested, obviously had I known that I would be unable to provide the requested documents I would not have deposited the additional 2k.
Wondering if anyone has had this same issue and had any resolution?
Thanks