Withdrawal held due to SOW

SKH05

Newbie member
Joined
Dec 12, 2020
Location
UK
Hi

Was wondering if anyone could shed any light or assist me.

I deposited a total of £12k across 2 sites under the same parent company. Was asked to provide source of wealth as I had exceeded the threshold of 10k total deposits. My £500 withdrawal was refused until I could provide the requested documentation. I provided bank statements and payslips etc but was asked to also provide payslips and bank statements of my friend who has transferred money in to my account, she has refused to provide this understandably and therefore I'm stuck.
I read on the gambling commission terms that if self exclusion was requested then the balance in the account has to be paid so requested self exclusion but still they have refused to pay the £500. I've also queried with the casino why if the threshold is 10k deposits was I allowed to deposit a further 2k before SOW was requested, obviously had I known that I would be unable to provide the requested documents I would not have deposited the additional 2k.

Wondering if anyone has had this same issue and had any resolution?

Thanks
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I have a feeling I know, but which site is it?
It gets complicated when a SoW is in play, and probably more so now you have self excluded.
Would need to read the T&C's on the site first before being able to comment in any further detail.

The 10k limit is operator set, and is quite likely not acted on until it is manually looked at. You quite possibly hit the £10k limit then deposited another £2k before it was picked up. As that limit isn't part of their LCCP, then it's perfectly fine to do that.

Have you sent the rep a PM, he might be able to help you, although if it's a SoW for AML purposes, then he might not be able to.
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
ok i see well makes it more of a mess,i thought they just didnt want to pay his winnings etc,im sure he will get his money in the next week
 

SKH05

Newbie member
Joined
Dec 12, 2020
Location
UK
Hi,

It's no bonus casino and fun casino. The deposits were across both. This all happened back in July, but after continued discussion and advising I couldn't get the required documents it was still a no. They said the documents are required for AML but from my bank statements it was clear I had a gambling problem and was overdrawn etc definitely no laundering!. Anyway I read somehwere recently that is self exclusion was requested then the balance is paid so contacted the casino again and asked what the balance of the account was(as I am unable to access the account, they placed a block on it) , they still said the balance is £500. I requested the SE but was advised that the documents would still be required in order to receive the money.

Thanks
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hi,

It's no bonus casino and fun casino. The deposits were across both. This all happened back in July, but after continued discussion and advising I couldn't get the required documents it was still a no. They said the documents are required for AML but from my bank statements it was clear I had a gambling problem and was overdrawn etc definitely no laundering!. Anyway I read somehwere recently that is self exclusion was requested then the balance is paid so contacted the casino again and asked what the balance of the account was(as I am unable to access the account, they placed a block on it) , they still said the balance is £500. I requested the SE but was advised that the documents would still be required in order to receive the money.

Thanks
Have you contacted @L&L-Jan like I suggested? Didn't want to tag him initially as you hadn't named the casino, although I had guessed who it was.
 

Riddler999990

Newbie member
Joined
Dec 8, 2020
Location
London
SOW or not,if you have won they still have to pay your winnings,tell them to close your account and you will get your winnings quicker

I had an issue with casinolab. Despite verifying, my two withdrawls just sat pending for nearly three weeks. No replies from them via email. Live chat nobody ever responded.
I closed the account through settings on my account. My winnings were in my account within 24hrs of closing it down.
I'd only joined in november.
Sticking to two trusted casinos i have had no issues with now.
Hugely put me off joining another new casino.
 

SKH05

Newbie member
Joined
Dec 12, 2020
Location
UK
is it Casumo? i was reading a thread on Cg. they wonted to know 4 years back what she bought and transfer
No this is regarding no bonus casino, just don't understand how they can ask for 3rd party information which is obviously out of my control.
 

Eliot85

Full Member
Joined
Dec 14, 2020
Location
Sweden
Can somone answer this.. What about if, let say i play and deposit 20k euro then i win 30k and want to cashout. the casino ask for sow documents and there si what they would call a ”problemgambler” with many deposits. Will they then close my acount and confiscate the money? For ”protekt”me?... i dont understand hehe
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
No this is regarding no bonus casino, just don't understand how they can ask for 3rd party information which is obviously out of my control.

Hard to say without seeing your bank statement and transactin histories etc... but if your gambling look to be funded by 3rd party, origin of these funds, why these ended up to be used for your gambling, are thesee loans/salaries/gifts or what. If there is remarkable amount of 3rd party transactions you used for gambling, it also question who actually is gambling or are you doing it behalf of somebody else and loads of other possible questions which would need to be answerred to satisfy ML obligations.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hard to say without seeing your bank statement and transactin histories etc... but if your gambling look to be funded by 3rd party, origin of these funds, why these ended up to be used for your gambling, are thesee loans/salaries/gifts or what. If there is remarkable amount of 3rd party transactions you used for gambling, it also question who actually is gambling or are you doing it behalf of somebody else and loads of other possible questions which would need to be answerred to satisfy ML obligations.
But they can't expect third party bank statements.
I won £50 from your comps (thank you), how would you feel if next week I pm you asking for your last 6 months bank statements and payslips as a casino is asking for your SoW? Would you send them to me? Now you might as you understand what they are for, how about if you had to ask one of your mates who doesn't gamble, because he sent you £20 last week for his share of a night out or something?
 

SKH05

Newbie member
Joined
Dec 12, 2020
Location
UK
Hard to say without seeing your bank statement and transactin histories etc... but if your gambling look to be funded by 3rd party, origin of these funds, why these ended up to be used for your gambling, are thesee loans/salaries/gifts or what. If there is remarkable amount of 3rd party transactions you used for gambling, it also question who actually is gambling or are you doing it behalf of somebody else and loads of other possible questions which would need to be answerred to satisfy ML obligations
Yeah I get this, I unfortunately can't provide what they are requesting as it's not within my control and I understand why a 3rd party wouldn't want to provide personal information. I can see why the casino are requesting the documents, my accounts basically show me being 'bailed out' by friends and family due to my gambling problem. Doesn't look like I'll be getting the money in this instance but I appreciate the assistance.
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
But they can't expect third party bank statements.
I won £50 from your comps (thank you), how would you feel if next week I pm you asking for your last 6 months bank statements and payslips as a casino is asking for your SoW? Would you send them to me? Now you might as you understand what they are for, how about if you had to ask one of your mates who doesn't gamble, because he sent you £20 last week for his share of a night out or something?

I guess we should be ok if i just tell why i sent you money and if they really want, i can provide some proof of where i possible have got money but these are pretty much case by case. For £50 i don't believe nobody need 6 months statement, if there are more transfers and especially if these are made to fund remarkable amounts of OP:s gambling (OP mentioned overdrafts etc... so with that information could imagine that when getting transfers, using them for gambling) it's already much different than if somebody transfer you £50 and majority of your funds are from other sources.

It just can't really be ignored if there are continuing transactions from 3rd parties and deposits after that, that already looks like money laundering when somebody just keep donating money for you. Usually in SOW it's point that you can show origin of these funds used to gamble, everybody have some transactions from 3rd parties and have never heard that some casino would ask proof of one single £50 (unless it's used right away to deposit and use SUB which then looks quite clear that you play behalf of somebody else).
 

Mr Wild

Senior Member
Joined
Mar 10, 2015
Location
Malta
But they can't expect third party bank statements.
I won £50 from your comps (thank you), how would you feel if next week I pm you asking for your last 6 months bank statements and payslips as a casino is asking for your SoW? Would you send them to me? Now you might as you understand what they are for, how about if you had to ask one of your mates who doesn't gamble, because he sent you £20 last week for his share of a night out or something?

If a Casino finds out that a customer received as an example £10,000 deposited from 3rd party which they use to gamble with, that is considered as high risk and the casino would need to get proper information/documentation on that transaction to continue the business relationship. If not satisfied, report to NCA and they would inform how to proceed if balance was still available on customers account.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
(unless it's used right away to deposit and use SUB which then looks quite clear that you play behalf of somebody else).
And what's wrong in playing for someone else? Provided that person is of age and isn't excluded?

With skype, discord etc it's easy to stream a slot stream to your friend having gone 50/50 on the deposit. I've known of this sort of stuff going on for ages (Twitch etc). Doesn't make you a launderer, nor somebody with a gambling issue!

I think we have to look at this sensibly, it's a fun pastime and it should be just that.
 
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