Withdrawal 'error'

Carlene Renee

Dormant account
Joined
Mar 14, 2016
Location
Australia
Hello, this is my first post so please be nice!
I recently joined GUTS because of the great things I heard, had a little win and made my first withdrawal (only option available was bank transfer, my preferred method anyway) this was 4 days ago and this morning I checked my transactions and it had 'error' next to it. It was for $500 which is a lot for me! I've live chatted twice and both times was told I'd need to wait until the payments team were in to check it. Support staff couldn't tell me what it could mean.
I sent through my ID documents and all was fine, I met the play through requirements and wasn't dodgy at all. (I'm not smart enough to be!)
Does anyone know what this error could be?
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Hello, this is my first post so please be nice!
I recently joined GUTS because of the great things I heard, had a little win and made my first withdrawal (only option available was bank transfer, my preferred method anyway) this was 4 days ago and this morning I checked my transactions and it had 'error' next to it. It was for $500 which is a lot for me! I've live chatted twice and both times was told I'd need to wait until the payments team were in to check it. Support staff couldn't tell me what it could mean.
I sent through my ID documents and all was fine, I met the play through requirements and wasn't dodgy at all. (I'm not smart enough to be!)
Does anyone know what this error could be?

Firstly, no need to worry. With Guts you are in good hands and i am sure you will receive your withdrawal.

The "error" means that your bank transfer did not go through, maybe because some numbers were entered incorrectly, e.g. SWIFT code, acc.no.

They should be starting work right about now, so i assume you will hear from them shortly.

Alternatively, you can send a PM to the Guts rep at CM, Yits: https://www.casinomeister.com/forums/members/39505/
 
Last edited:

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
May want to check this with support or the rep first but it is something I've done for peace of mind and to make things easier a few times in the past.

If you have Skrill or Neteller, ask if you deposit the minimum (10?) can you then withdraw this way.

Will be a lot quicker and also easier for them to pay your withdrawal.

Just an idea,
 
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