Withdrawal confiscated due to self-exclusion at another casino

As an update - the casino is no longer saying my account was closed because I self excluded somewhere else.

Now they are saying my account is closed due to fraudulent activity!

This is a joke!

Steve.

Well, clearly they told you a big pack of LIES before.

It's a 'No Can Do' - does that mean I am stuffed?

No, it just means they don't deal with Max or Bryan. This leaves you free to "name & shame".

With more details, you would be able to get better advice from the forum, and since they are "no can do", there is no PAB in progress to harm.

I note you have had a string of problems with other casinos since May 2009. This should tell you that something isn't right. What have you learned from these previous issues?
 
I have posted a complaint through the Kahnawake Gaming Commission website if that all comes to naught I will give more info. Apparently it is beyond the casino's control as they 'operate within the confines of outsourced professionals who monitor accounts and provide recommendations. Unfortunately as a result of a decision which is made by our Processing company based on their findings, we are unable to proceed with the processing of your winnings. Your deposits are being refunded as well.'

This is a brand new Visa Debit card so the problem must be with me (or them) but they wont give out any reasons at all...
 
I have posted a complaint through the Kahnawake Gaming Commission website if that all comes to naught I will give more info. Apparently it is beyond the casino's control as they 'operate within the confines of outsourced professionals who monitor accounts and provide recommendations. Unfortunately as a result of a decision which is made by our Processing company based on their findings, we are unable to proceed with the processing of your winnings. Your deposits are being refunded as well.'

This is a brand new Visa Debit card so the problem must be with me (or them) but they wont give out any reasons at all...

This does not get away from the fact that they LIED at first about it being down to a self exclusion.

If Kahnawake decide in your favour, they WILL have to pay up, although they will most likely refuse further business from you.

If the card is in your name, this would not have been the problem.
 
I have a feeling there are some things you are not telling us tommouk.

Your history tells me something isn't right.

I can't say I've known the same person to continually have ID rejected and withdrawals denied without even attempting a PAB (for previous case).

I apologise if I am wrong, but in my experience where there is smoke.....
 
If you've been flagged as high risk (chargebacks in the past) then they don't have to allow you to play but they should pay any winnings. They probably just want to balance the account and close it, which is understandable if your account has been flagged.
 
Nifty,

Yes I have had my share of problems with casinos, IDs and payouts in the past partly due to my naiveity but they have all been sorted without the need to PAB.

Hopefully this can be sorted too.
 
And the answer is...

"The processor, acting on behalf of ***** identified your account as part of a fraud group. As a result the operator closed your account, your deposits were refunded and any winnings confiscated. We cannot provide you with more indepth information or reasons for the actions taken due to security."
 
In other words you're linked to fraudsters and they don't have to pay you anything. If they have the evidence you won't be seeing any winnings any time soon I'm afraid!
 
So this is either Villento or Rich Reels. Not the first time their processor gives headache to a player.

Hopefully Kahnawake will help.
 
Nifty,

Yes I have had my share of problems with casinos, IDs and payouts in the past partly due to my naiveity but they have all been sorted without the need to PAB.

Hopefully this can be sorted too.

Not necessarily, the earlier problems may have left behind a "footprint", and this has come back to haunt you now.

WHY did you have all those problems in the past, and what have you NOW learned from the experience in your future dealings?


And the answer is...

"The processor, acting on behalf of ***** identified your account as part of a fraud group. As a result the operator closed your account, your deposits were refunded and any winnings confiscated. We cannot provide you with more indepth information or reasons for the actions taken due to security."

You now have what you need to take this to Kahnawake. It is now worth doing this, since Kahnawake are more responsive, and will take a fresh look at this case. If Kahnawake feels the evidence is not good enough to call you a fraudster, they will make the casino pay up.
 
That quote was the response from Kahnawake - they have closed their investigation on the matter...
 
That quote was the response from Kahnawake - they have closed their investigation on the matter...

I see.

Unfortunately, this is a case of "guilty until proved innocent".

Whatever you were doing, it has been classed as "fraud", and the Kahnawake have agreed.

The only way to take this further is to resort to the law.

One possibilty is to use the "Data protection act" to see, and correct, any data held about you.

Many of the third party companies casinos use are based in the EU, if not the UK.

It is the PROCESSOR that has made this determination, based on data it has received and processed. If based in the EU, serve it with a data disclosure notice (£10) which forces it to give you a copy of all the data held on you. If it is wrong, you can have it corrected. If there are mistakes in data held about you, this can invalidate the determination that you are a fraud. You could then sue the processor for damages over it's use of incorrect data.

As well as this, it would be worth checking your credit files, as mistakes here can be fed into the anti-fraud systems used by the processors.

Your previous issues are telling you that something isn't right somewhere, and you need to find the root cause, rather than relying on getting the problem "sorted" at the level of individual casinos.

I personally can't really see how a group of friends playing, and sharing tactics, is FRAUD. The games are all random, and play is against the house, rather than other players. This means there can be no "collusion" that would have any effect on the OUTCOMES of the bets, nor could money be transferred from one player to another. POKER is a different matter, and friends playing together CAN indeed collude, and defraud other players.

FRAUD requires deception, which would entail you having lied about something to the casino, perhaps using false information, or using a friend's details to play a second account at the same casino.
 
Well then you have to avoid everything related to DataCash in the future. AIM listed as DataCash Group PLC. Thats if its Villento or RR you played at.
 
I understand that mistakes can happen on both sides, like a player being incorrectly tagged as a fraud - we have seen it happen here on the very odd occasion.

However, when it keeps happening at different casinos then something isn't right.

If Kahnawhacky won't help you then the evidence must be pretty convincing.
 

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