Withdrawal at Trada

[Supababe]

*ahem Vide.sl.t.s Dan* ahem.

Thinking more L@??-an

 

[bamberfishcake]

To add insult to injury, is it me or has Conor been on and liked some comments since people have been asking for a response?

 

[sufferinsilence]

Holidays aren't a valid excuse anymore in our 24/7 society.

An 11 day pending period which then gets reversed because of missing documents while I'm assuming @steveh35 was already KYC'd at Trada before should be enough to get your casino in the grey zone, if not the clipjoint pit.

 

[Supababe]

To add insult to injury, is it me or has Conor been on and liked some comments since people have been asking for a response?

In fairness to Conor during the hols, perhaps people should tag @TradaCasino rather than Conor himself....
(That account is managed by Rachel I think)

 

[deepsky2]

Haven't other casinos been put in the grey zone and some ratings dropped much sooner than whats happening with Trada.
When you look at accredited casino points not everyone click on the review, they go by the rating and for it to show 9.8 after weeks is misleading. Not saying Trada getting a bit favourable by CM but others were dealt with much faster. As a member I dont feel confident when I see the the casinos point rating that its accurate any more. Immediately a change like moving to Aspire there rating should of been high lighted pending! It shouldnt be rated at 9.8 all this time.
I think any major changes a casino makes there rating should removed and high lighted pending new review.

 

[steveh35]

Holidays aren't a valid excuse anymore in our 24/7 society.

An 11 day pending period which then gets reversed because of missing documents while I'm assuming @steveh35 was already KYC'd at Trada before should be enough to get your casino in the grey zone, if not the clipjoint pit.

Indeed I have been document verified at Trada for a long time so to say that when 11 days passes the money automatically is rejected back into your account is just bizarre. I was document verified for JG slots last year so clearly Aspire didn't take the documents off Trada.

 

[bamberfishcake]

In fairness to Conor during the hols, perhaps people should tag @TradaCasino rather than Conor himself....
(That account is managed by Rachel I think)

So are you saying somebody has used Conors account to like those comments? Either way its somebody representing Trada who has liked comments but not responded. I dont know what message they are trying to deliver. I could speculate but some wouldnt like the speculation.

 

[Borgie]

So are you saying somebody has used Conors account to like those comments? Either way its somebody representing Trada who has liked comments but not responded. I dont know what message they are trying to deliver. I could speculate but some wouldnt like the speculation.

I do know that somewhere either on this thread or the other trada thread and i dont have time to look Conor did say if @steveh35 wanted to pm him he would look into it. Not sure what happened after and i am not siding with casino at all.

 

[Supababe]

So are you saying somebody has used Conors account to like those comments? Either way its somebody representing Trada who has liked comments but not responded. I dont know what message they are trying to deliver. I could speculate but some wouldnt like the speculation.

No I’m saying Conor has liked the comments but then he doesn’t work bank hols etc... so is allowed to read without commenting.

the account ‘conor @trada’ may live on many years after a possible job move.
Like Ryan at ABC who isn’t just ABC now x

 

[Harry_BKK]

Holidays aren't a valid excuse anymore in our 24/7 society.

An 11 day pending period which then gets reversed because of missing documents while I'm assuming @steveh35 was already KYC'd at Trada before should be enough to get your casino in the grey zone, if not the clipjoint pit.

Especially because the UKGC mandated in one of their latest updates to the LCCP that withdrawals cannot be held ransom!!! Yet, Aspire has the gal to keep it for over week then drop it back into the account.

 

[Harry_BKK]

I do know that somewhere either on this thread or the other trada thread and i dont have time to look Conor did say if @steveh35 wanted to pm him he would look into it. Not sure what happened after and i am not using with casino at all.

He had blown it by then, I think.

 

[steveh35]

He had blown it by then, I think.

No I blew it yesterday I just didn't see the point in contacting Conor or live chat until it had been dealt with either way and I chose live chat who said it gets rejected after 11 days and returned to the account.

 

[bruinsdude]

Not sure when this became about Conor. I for one don't blame him for the things he has no control over. If they don't help him help us....what is there to say? Aspire is the animal that it is, but that doesn't make him any less of an awesome rep. Sadly, his mothership crossed over to another galaxy (Aspire) and they seem to work in weeks and months instead of hours and days like many good casinos. There are many casinos who operate this way...I just do not tend to play at them. Not what we are used to from Trada, but far from Conor's fault. Speak with your wallets people, and who knows where Conor may end up next!

 

[bamberfishcake]

I do know that somewhere either on this thread or the other trada thread and i dont have time to look Conor did say if @steveh35 wanted to pm him he would look into it. Not sure what happened after and i am not siding with casino at all.

Fair enough, maybe i have missed some communication somewhere.

 

[Playford7]

It’s not poor old Connor. We all, well longer Standing members knew where it was written on the wall when ‘asspire’ took hold.
Sad a casino so great are now reduced to this.. fall from grace much.
Just let them die slowly, shame to say.
Ty again to the decent and active reps.

 

[Slottery]

Sad thing is that moving to AG can be best business decision Trada have made so far. Unfortunately we can't know or get any numbers from any single brand on AG platform, it would be interesting to see how these few who have been jumping to AG after operating on other platform quite long time, are doing now under AG.

Can be that they just do much better than ever and if that's what happen to your bottom line numbers, you don't care that much if players don't get that great support and T&C:s.

Hopefully not, would be nice to see in future as well some new casinos making effort to offer great support, T&C:s and overall wanting to great in these and succeed. If trend is that you make more money with less effort, why bother.

We can't know which way is working better for casinos, haven't followed AG or any other platform providers that closely that would know if many have left it to other platform.

 

[Playford7]

Sad thing is that moving to AG can be best business decision Trada have made so far. Unfortunately we can't know or get any numbers from any single brand on AG platform, it would be interesting to see how these few who have been jumping to AG after operating on other platform quite long time, are doing now under AG.

Can be that they just do much better than ever and if that's what happen to your bottom line numbers, you don't care that much if players don't get that great support and T&C:s.

Hopefully not, would be nice to see in future as well some new casinos making effort to offer great support, T&C:s and overall wanting to great in these and succeed. If trend is that you make more money with less effort, why bother.

We can't know which way is working better for casinos, haven't followed AG or any other platform providers that closely that would know if many have left it to other platform.

That’s the thing. Financially it may be awesome for trada and the reps.
I’ve zero knowledge on online casinos and the like however.
Would be good someone more in the circles could enlighten me (Harry maybe lol)

 

[Slottery]

That’s the thing. Financially it may be awesome for trada and the reps.
I’ve zero knowledge on online casinos and the like however.
Would be good someone more in the circles could enlighten me (Harry maybe lol)

We can't know Tradas numbers so all is based on guessing/assuming and fully theoretical level...

When changing to AG, they most probably are saving money in operational costs as AG is handling their support, payments, KYC etc.. Where they used to have own full time hired people which 100% sure is way more expensive than what AG is charging from their customers from that service where same people looking after tens of casinos.

When your withdrawals are pending 2 days to be reversible and many of your slots (all providers who provide different RTP:s) are set minimum RTP available and regulator accept, you get hold more of your players deposits, that's for sure, you just might have more challenges to make people deposit but if you can get new players like AG is reporting (these can be found from their quarter information which is public as they are stock listed in Sweden) you can make good profit even player retention and satisfaction would make many to play other places.

So for pretty sure can be known that at least with amount of staff they now need run Trada is less and operational costs are reduced and profits from deposit is higher.

Changing platform is quite big task what is hard to imagine any casino would do without very deep research and when you are already in business and make that research, it can't come as surprise how AG is operating and threating their players but you might be happy with that when at same time they will show you how much profit you can make from your players and how much cheaper costs are compare to current. Usually in business (and haven't learn that casinos are exception) final word for changes is coming from money, for owners that is pretty much the thing they want from their investment and most of decisions have that very well researched. Some times all people who are actually working there and thinking about players, do hate some changes (can't think in my head that Trada reps would be really happy to answer here to these questions and that they would rather pay more for customer satisfaction even it would cut profit margins) but as Conor said, these decisions are way above their pay class.

So when AG bought Pariplay, Trada for sure got nice offer from AG to join family, other option would probably have been to make contract with other platform provider and continue with your own license and your own great support and payment teams, but they did end up to join AG family.

We can only guess what was the reason and how it goes in practice. Don't know what should we hope, if they do great, it's good PR for AG and more casinos can decide to jump there when have to think how to cut costs and make more profit and guess most of us don't like to play in AG casinos at all, even they make nice profit to their owners.

 

[Harry_BKK]

We can't know Tradas numbers so all is based on guessing/assuming and fully theoretical level...

When changing to AG, they most probably are saving money in operational costs as AG is handling their support, payments, KYC etc.. Where they used to have own full time hired people which 100% sure is way more expensive than what AG is charging from their customers from that service where same people looking after tens of casinos.

When your withdrawals are pending 2 days to be reversible and many of your slots (all providers who provide different RTP:s) are set minimum RTP available and regulator accept, you get hold more of your players deposits, that's for sure, you just might have more challenges to make people deposit but if you can get new players like AG is reporting (these can be found from their quarter information which is public as they are stock listed in Sweden) you can make good profit even player retention and satisfaction would make many to play other places.

So for pretty sure can be known that at least with amount of staff they now need run Trada is less and operational costs are reduced and profits from deposit is higher.

Changing platform is quite big task what is hard to imagine any casino would do without very deep research and when you are already in business and make that research, it can't come as surprise how AG is operating and threating their players but you might be happy with that when at same time they will show you how much profit you can make from your players and how much cheaper costs are compare to current. Usually in business (and haven't learn that casinos are exception) final word for changes is coming from money, for owners that is pretty much the thing they want from their investment and most of decisions have that very well researched. Some times all people who are actually working there and thinking about players, do hate some changes (can't think in my head that Trada reps would be really happy to answer here to these questions and that they would rather pay more for customer satisfaction even it would cut profit margins) but as Conor said, these decisions are way above their pay class.

So when AG bought Pariplay, Trada for sure got nice offer from AG to join family, other option would probably have been to make contract with other platform provider and continue with your own license and your own great support and payment teams, but they did end up to join AG family.

We can only guess what was the reason and how it goes in practice. Don't know what should we hope, if they do great, it's good PR for AG and more casinos can decide to jump there when have to think how to cut costs and make more profit and guess most of us don't like to play in AG casinos at all, even they make nice profit to their owners.

The company behind Next/CL is Minotauro Media Ltd, registered in Ireland. Should be fairly easy to get a company filing report if they have a similar "Companies House" site like the UK. Don't know and haven't researched either.

Aspire is one of the most profitable platforms at the moment, so from a business point of view, they are doing many things right. Low game RTPs, pending periods, fees on deposits/withdrawals (not all brands), common CS, high WR on bonuses with mediocre game contributions, etc.

Their business model is not particularly focused on player retention. IMO, they follow the herd principle. The bigger the herd that goes through their doors the more will stick, one way or the other, e.g. players who hit a big win and withdraw on their first visit will most likely return as in saying "this could be my lucky casino".

So they make sure the herd of new players is large enough with a good welcome offer. If they stick fine, if not, the door at the back is nearly just as wide open.

Any casino manager will be able to confirm that player retention tools are costly - loyalty program, frequent bonuses, fair WR terms, 24/7 support, tournaments, etc etc. A quick comparison with GiG who is taking the opposite approach to Aspire clearly shows that it makes the company less profitable and that by quite a margin.

So much to that, but let's look forward. Conor and Rachel noted that they are in talks with Aspire to alleviate some of the current issues, e.g. that they can choose their RTP setting. IMO, that is most probably wishful thinking since it will be a direct cut to the profitability of Aspire. It is a huge difference when they run a game like BoD on 91.25%, 94.50% or 96.50%. I can't fathom Aspire allowing all their White Label brands to simply cut their profits willy-nilly.

Time will tell, but at the moment Trada is just another bland Aspire site with nothing special going for it other than two active reps. Whether that will improve is rather doubtful.